Health care support worker

Job summary

Are you passionate about delivering high-quality care to individuals with complex mental health needs? Do you want to be part of a supportive and forward-thinking team within a medium secure service? If so, we would love to hear from you.The Hatherton Centre is looking for enthusiastic and caring Band 2 Health Care Support Workers to join our well-established multi-professional team. This is a fantastic opportunity to contribute to the delivery of safe, compassionate, evidence-based care for service users who require intensive support within a medium secure environment.About the RoleAs a Health Care Support Worker, you will play a vital role in supporting both staff and service users across the ward environments within the Hatherton Centre. Working under the guidance of registered professionals, you will provide high-quality therapeutic support, contribute to patient safety, and help ensure smooth daily operations.You will be a key member of the team, helping to create a positive, recovery-focused atmosphere for service users and colleagues.You will need to:Be compassionate, reliable, and self-motivatedEnjoy working as part of a busy and supportive teamHave good communication skills and a caring approachBe able to work in challenging environments with resilience and professionalismIdeally have some experience in a health or social care setting (full training will be provided)

Main duties of the job

The post holder will support the delivery of high-quality, person-centred care within a secure mental health setting. You will spend therapeutic time with service users, assist with meaningful activities, and help promote recovery through evidence-based interventions. Working under the direction of Registered Professionals, you will contribute to the implementation and evaluation of individualised care plans and provide compassionate support with personal care needs when required.You will communicate effectively with service users, carers and the multi-disciplinary team, accurately reporting observations and changes in presentation. The role includes maintaining professional boundaries, safeguarding dignity and rights, and promptly reporting risks or concerns. You will help ensure the ward environment remains clean, safe and secure, and support smooth admission, transfer and discharge processes.The post holder will participate in regular supervision, follow all Trust policies and work collaboratively to enhance service quality. Due to the nature of the service, you will be required to work a 24-hour rotational shift pattern, including nights and weekends.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.