Midlands Partnership NHS Foundation Trust

Health Care Support Worker

The closing date is 27 April 2026

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may b e withdrawn

North Shropshire Community Mental Health Team is recruiting a Band 3 community mental health support worker.In the role you will work in an adult community mental health service, delivering a high-quality clinical service to patients and their families. You will be working with an identified caseload with access to regular and robust supervision.

You will be delivering supportive interventions, in accordance with an agreed care plan, to an identified group of people experiencing mental health related difficulties.

You will work in conjunction with the multi-disciplinary team and will provide interventions to support the person to meet their agreed goals and coordinate and / or participate in the review of progress towards those goals, utilising recommended outcome measures, involving the service user and any identified carer throughout the clinical pathway.

You will need to travel independently over a large geographical area and will require suitable transport.

Main duties of the job

Under the direction of the key worker deliver interventions with an allocated group of service users with severe and enduring mental health needs.

The interventions will be focussed on assisting the person to identify and achieve their agreed goals of Recovery and help a person explore their barriers to receiving care and looking at creative ways to overcome these barriers.

These will include interventions related to engaging in meaningful occupation, accessing employment, assessing and promoting physical health, social inclusion, activities of daily living and mental health promotion.

The post holder will also be involved in supporting the service user to complete appropriate outcome measure tools and participate in reviews of the service user's care and effectiveness of the interventions provided.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

301-SB-26-7869017-A

Job locations

Across the North Shropshire locality

71 Salop Road

Oswestry

SY11 2QN


Job description

Job responsibilities

Main duties and responsibilities

Establish and maintain relationships with service users, relative/carers and colleagues

Deliver agreed therapeutic interventions, in accordance with the care plan, to assist the service user to achieve their recovery goals including; improving activities of daily living, social inclusion, meaningful occupation, accessing employment, mental health promotion and physical health promotion.

Regularly support service-users to access a range of activities and services to maintain their independence and promote their recovery.

At all times ensure that own actions support the equality, diversity, rights and responsibilities of individuals and promote independence.

Regularly reports and effectively communicates service users health status and care aims in care records and verbal reports to care coordinators and other members of the multi-disciplinary team.

Have an awareness of community resources appropriate for the service user to access.

Involvement in the review of risk, communicating any changes to the teams qualified staff / allocated workers.

Deliver agreed therapeutic interventions, in accordance with the care plan, either via telephone or face to face under the supervision of qualified clinicians.

At all times work within agreed and established Trust policy and operational procedures.

Job description

Job responsibilities

Main duties and responsibilities

Establish and maintain relationships with service users, relative/carers and colleagues

Deliver agreed therapeutic interventions, in accordance with the care plan, to assist the service user to achieve their recovery goals including; improving activities of daily living, social inclusion, meaningful occupation, accessing employment, mental health promotion and physical health promotion.

Regularly support service-users to access a range of activities and services to maintain their independence and promote their recovery.

At all times ensure that own actions support the equality, diversity, rights and responsibilities of individuals and promote independence.

Regularly reports and effectively communicates service users health status and care aims in care records and verbal reports to care coordinators and other members of the multi-disciplinary team.

Have an awareness of community resources appropriate for the service user to access.

Involvement in the review of risk, communicating any changes to the teams qualified staff / allocated workers.

Deliver agreed therapeutic interventions, in accordance with the care plan, either via telephone or face to face under the supervision of qualified clinicians.

At all times work within agreed and established Trust policy and operational procedures.

Person Specification

Experience

Essential

  • Experience of working with people with complex Mental Health Needs in a community or inpatient setting.
  • Creative approaches to care, curiosity to explore with a service user how their mental health may be impacting on their ability to access care, determination and receptive to working with and under supervision.

Experience

Desirable

  • Experience of working with people with Psychosis or substance misuse issues that may struggle to engage with traditional service models
Person Specification

Experience

Essential

  • Experience of working with people with complex Mental Health Needs in a community or inpatient setting.
  • Creative approaches to care, curiosity to explore with a service user how their mental health may be impacting on their ability to access care, determination and receptive to working with and under supervision.

Experience

Desirable

  • Experience of working with people with Psychosis or substance misuse issues that may struggle to engage with traditional service models

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Across the North Shropshire locality

71 Salop Road

Oswestry

SY11 2QN


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Across the North Shropshire locality

71 Salop Road

Oswestry

SY11 2QN


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Team Manager

Nikki Marrs

nikki.marrs@mpft.nhs.uk

08081964501

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

301-SB-26-7869017-A

Job locations

Across the North Shropshire locality

71 Salop Road

Oswestry

SY11 2QN


Supporting documents

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