Systems Configuration Officer

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Provide hands-on configuration for clinical systems following approved designs and SOPs. Build, test, document and deploy configuration items including forms, letters and templates, master data, roles and permissions, clinics and diaries with accuracy, safety and auditability. Support lighter-weight SharePoint configuration for service areas such as simple page builds, lists and libraries, site navigation and permissions, and access requests, working within Trust governance and patterns. Support UAT, go-lives, and communicate clearly with users and colleagues.

Main duties of the job

1. Analyse change requests; follow agreed designs to build configuration with correct naming, validation and logic.

2. Create/update letters and templates; configure roles/permissions and clinic/diary setups within approved models.

3. Maintain master tables and reference data; raise data quality issues to the appropriate teams.

4. Write and execute test scripts; record results and defects; support UAT and remediation activities.

5. Prepare deployment notes, rollback steps and configuration records; assist with releases and post-implementation checks.

6. Produce and maintain configuration documentation (screenshots, version history) in the central library.

7. Contribute to knowledge articles and quick reference guides; support super-user and floor-walking activities at go-live.8. Follow ITIL-aligned processes for change and release; protect sensitive data and comply with safety and IG requirements.

9. Collaborate with Support to hand over changes and ensure support-readiness (FAQs, known errors, workarounds).

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.