Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn The Business Intelligence Support Analyst provides essential first-line support to the Trust's analytics, reporting and business intelligence activities. As a key contact point for reporting queries, system access, ticket triage and routine data quality tasks, the postholder helps ensure consistent, timely and accurate delivery of intelligence services across MPFT.In line with the department objectives, the role supports a more streamlined, standardised and digitally-enabled reporting function through structured triage processes, better utilisation monitoring, improved data governance, and ensuring that automated and self-service reporting platforms (e.g. Power BI) are used effectively by staff across the organisation.
Main duties of the job
- Act as the first-line response for Business Intelligence (BI) queries, ensuring timely triage, clear communication and appropriate escalation.
- Maintain and update request tickets, progress logs and stakeholder communications.
- Support the production and refresh of routine automated Power BI reports and dashboards.
- Assist with data extraction and validation for Freedom of Information (FOI) requests.
- Maintain and monitor report usage statistics, identifying redundant or low-value reporting for rationalisation in support of the MOC objective to reduce duplication.
- Manage role-based access to reporting systems, ensuring appropriate permissions based on starters, leavers and role changes.
- Perform initial quality assurance and testing of new dashboards before end-user release.
- Maintain BI knowledgebase articles, guides and procedural documentation to support standardised working.
- Provide basic analysis and validation checks to support data quality improvement across BI outputs.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
The Business Intelligence Support Analyst provides firstline support for reporting and analytics across MPFT, ensuring staff receive timely, accurate and helpful responses to BI queries. The role supports the delivery, testing and refresh of Power BI dashboards, helps maintain reporting access permissions, and contributes to data quality checks to ensure consistency and reliability of outputs.
The postholder manages ticket triage and communication with users, supports FOI data extraction and documentation, and maintains BI guidance, knowledgebase materials and process documentation. They also assist in rationalising the reporting suite by reviewing usage patterns and identifying dashboards or reports that can be retired or improved.
This role underpins the Trusts transition toward a more efficient, standardised and customerfocused analytics service, supporting automation, governance and improved reporting pathways.
Main responsibilities:
- Act as the firstline contact for BI and reporting queries, triaging requests and providing clear, timely updates.
- Support the refresh, testing and maintenance of automated Power BI dashboards and routine performance reports.
- Carry out basic analysis, validation and data quality checks, escalating anomalies or risks when required.
- Assist with data extraction and validation for Freedom of Information (FOI) responses, maintaining audit trails.
- Review utilisation of existing reports and support the rationalisation of outdated or lowvalue reporting products.
- Manage rolebased access to reporting systems, ensuring permissions remain accurate for starters, leavers and role changes.
- Maintain BI documentation, knowledgebase content and process guides to support consistent working practices.
Job description
Job responsibilities
The Business Intelligence Support Analyst provides firstline support for reporting and analytics across MPFT, ensuring staff receive timely, accurate and helpful responses to BI queries. The role supports the delivery, testing and refresh of Power BI dashboards, helps maintain reporting access permissions, and contributes to data quality checks to ensure consistency and reliability of outputs.
The postholder manages ticket triage and communication with users, supports FOI data extraction and documentation, and maintains BI guidance, knowledgebase materials and process documentation. They also assist in rationalising the reporting suite by reviewing usage patterns and identifying dashboards or reports that can be retired or improved.
This role underpins the Trusts transition toward a more efficient, standardised and customerfocused analytics service, supporting automation, governance and improved reporting pathways.
Main responsibilities:
- Act as the firstline contact for BI and reporting queries, triaging requests and providing clear, timely updates.
- Support the refresh, testing and maintenance of automated Power BI dashboards and routine performance reports.
- Carry out basic analysis, validation and data quality checks, escalating anomalies or risks when required.
- Assist with data extraction and validation for Freedom of Information (FOI) responses, maintaining audit trails.
- Review utilisation of existing reports and support the rationalisation of outdated or lowvalue reporting products.
- Manage rolebased access to reporting systems, ensuring permissions remain accurate for starters, leavers and role changes.
- Maintain BI documentation, knowledgebase content and process guides to support consistent working practices.
Person Specification
Qualifications & Training
Essential
- Educated in Computer Science, or equivalent experience in related field.
- Evidence of continuing professional development.
Desirable
Experience
Essential
- Experience of acting as a first line of support for data, reporting, or information queries within a busy service environment.
- In-depth experience of analysing and interpreting complex information and presenting it in a simplified manner.
- Experience of designing, developing and evaluating new reporting requirements.
- Experience of triaging new requests, providing an initial response, and carrying out basic scoping to understand requirements and priorities.
- Experience of supporting Freedom of Information (FOI) responses, including data extraction, validation, and coordination with service teams.
Desirable
- Providing an NHS information service working with large, aggregate reports e.g. NHS central returns and commissioning datasets.
- Experience generating reports using web-based reporting services e.g. Microsoft SQL Reporting Services and Microsoft Power BI.
- Experience of using IT based service management skills i.e. ITIL or equivalent.
- Experience of working in a complex and demanding environment.
Skills, Knowledge & Abilities
Essential
- Knowledge of Business Intelligence information reporting tools i.e. Microsoft Power BI.
- Information analysis and reporting skills, analysing, interpreting complex information, and presenting it in a simplified manner.
- Confidently able to work with large, aggregate reports e.g. NHS central returns and commissioning datasets.
- Ability to manage and prioritise multiple incoming requests, keeping stakeholders informed of progress and timescales.
- Good communication and interpersonal skills, including the ability to provide detailed advice to all audiences.
Desirable
- Knowledge of the NHS commissioning and regulatory landscape.
- Knowledge and understanding of procedures and guidelines around NHS central returns and commissioning datasets and contract monitoring.
- Understanding of NHS care structures and information flows within the NHS.
- General understanding of the Caldicott Guidelines, Data Quality Standards and GDPR.
- Knowledge of the NHS Data Dictionary Strong and understanding of relevant NHS policies and initiatives.
Personal attributes
Essential
- Demonstrates MPFT values of Respect, Honesty, Compassion, and Collaboration.
- Promotes data literacy and continuous learning.
- Encourages data-driven culture and learning.
Person Specification
Qualifications & Training
Essential
- Educated in Computer Science, or equivalent experience in related field.
- Evidence of continuing professional development.
Desirable
Experience
Essential
- Experience of acting as a first line of support for data, reporting, or information queries within a busy service environment.
- In-depth experience of analysing and interpreting complex information and presenting it in a simplified manner.
- Experience of designing, developing and evaluating new reporting requirements.
- Experience of triaging new requests, providing an initial response, and carrying out basic scoping to understand requirements and priorities.
- Experience of supporting Freedom of Information (FOI) responses, including data extraction, validation, and coordination with service teams.
Desirable
- Providing an NHS information service working with large, aggregate reports e.g. NHS central returns and commissioning datasets.
- Experience generating reports using web-based reporting services e.g. Microsoft SQL Reporting Services and Microsoft Power BI.
- Experience of using IT based service management skills i.e. ITIL or equivalent.
- Experience of working in a complex and demanding environment.
Skills, Knowledge & Abilities
Essential
- Knowledge of Business Intelligence information reporting tools i.e. Microsoft Power BI.
- Information analysis and reporting skills, analysing, interpreting complex information, and presenting it in a simplified manner.
- Confidently able to work with large, aggregate reports e.g. NHS central returns and commissioning datasets.
- Ability to manage and prioritise multiple incoming requests, keeping stakeholders informed of progress and timescales.
- Good communication and interpersonal skills, including the ability to provide detailed advice to all audiences.
Desirable
- Knowledge of the NHS commissioning and regulatory landscape.
- Knowledge and understanding of procedures and guidelines around NHS central returns and commissioning datasets and contract monitoring.
- Understanding of NHS care structures and information flows within the NHS.
- General understanding of the Caldicott Guidelines, Data Quality Standards and GDPR.
- Knowledge of the NHS Data Dictionary Strong and understanding of relevant NHS policies and initiatives.
Personal attributes
Essential
- Demonstrates MPFT values of Respect, Honesty, Compassion, and Collaboration.
- Promotes data literacy and continuous learning.
- Encourages data-driven culture and learning.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
St. George's Hospital and Trust Headquarters
Corporation Street
Stafford
ST16 3SR
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
