Admin Deputy Team Lead

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The Shropshire, Telford & Wrekin (STW) Talking service has an opportunity for an Admin Deputy Team Lead to join the service based in Telford

In the role you will be responsible for the day-to-day support, management of issues and supervision of administrators to support the Admin Team Lead within the STW Talking Therapies Administration team. You will support the Admin Team Lead to provide effective day-to-day supervision ensuring that the administrative needs of the services are achieved to the required standards.

You will ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

You will drive the delivery of efficient and accurate processing in the booking of patient appointments, ensuring all clinics are booked to full capacity. In addition, you will support the team administrators with processes, issues and training needs, which includes training of new members of the team.

You will support the Admin Team Lead for the day-to-day supervision of the administration team, including co-ordinating annual and study leave and to deputise for the Admin Team Lead as required with any sickness, disciplinary, capability or grievance issues.

Main duties of the job

• To Support the Team Lead of the Administration team, including the undertaking of the planning and implementation of duty rosters as required. Responsibility for ensuring all duties are covered and all staff are fully utilised to ensure effective operation of services. To cover such duties of other staff in their absence as directed.
• Ensure that the Department`s Standard Operating Procedures are followed by the Administration team. Archiving and retrieval processes are managed, following Information Governance guidelines.
• Assist the Manager with staff recruitment and selection process and training of new staff.
• Provide induction and execute training of new staff, ensuring all necessary skills gaps are identified and met.
• Coach, develop, motivate and review individual team member's performance in order to meet the agreed standards set by the manager.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.