Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
An opportunity has arisen to join our Forensic Mental Health Service. The post holder will provide an effective and efficient secretarial service to the multidisciplinary mental health team. The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role.
Working within the service can at times be a challenging environment, by way of telephone calls, visitors, meetings and numerous daily urgencies. The post holder requires the ability to work under pressure, with conflicting demands at times, and an understanding that they will encounter Criminal Justice related material.
If you have a willingness to assist others, the ability to provide a full range of office tasks, confidence in utilising various Microsoft Office packages, and the autonomy to plan and prioritise your own workload in a unique working environment - this could be the role for you.
Please note that this role is office based whilst undergoing a probationary period and thereafter will be a blend of office base and home working.
Main duties of the job
Provide a confidential and efficient word processing service, with the ability to convert reports and correspondence written by multidisciplinary team members from a variety of sources i.e. contemporaneous notes taken on a laptop, audio, shorthand and manuscript into professional and grammatically correct documents. Be able to prepare draft documents and correspondence on behalf of consultant forensic psychiatrist and other multidisciplinary team members from the Shropshire forensic mental health team and clinical staff on Yew ward.To assist in preparation of comprehensive formal reports for Mental Health Review Tribunals, Managers' Reviews, care co-ordination reviews, Annual Statutory Reports. These reports include details of case histories of forensic patients, and require ongoing concentration to transcribe.Co-ordinate timetables for specified meetings. Attend weekly multidisciplinary meetings and take contemporaneous minutes and dealing with any subsequent actions in respect of patient treatment plans, record correspondence received and actions to be taken by members of the clinical team. To update clinical team on information received from the Ministry of Justice and other agencies.Organise conferences, seminars, workshops and training events, booking of rooms, hotel accommodation, conference preparation and arranging refreshments from internal and external sources.To liaise and deal with enquiries from the medical and multidisciplinary team, outside agencies.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
1. Provide comprehensive secretarial support to the Forensic Mental Health Service.2. Attend weekly MDT meetings and other meetings whilst taking minutes and monitoring actions.3. Support MDT with compliances ensuring no breaches.4. Provide confidential and efficient word processing service, including the preparation of reports and letters.5. Booking accommodation and travel.6. Open, sort and distribute incoming post, prioritising and screening urgent correspondence ensuring it receives appropriate attention/direction.7. To accurately maintain and keep secure patient records in line with policy and standard operating procedures, to ensure data quality, confidentiality and compliance with the current Data Protection Law.8. To plan and organise appointments, meetings, clinics, rosters, diaries, and activities to ensure that standards of service appropriate to the area of work are met.9. Undertake general office duties as required including filing, photocopying, scanning etc.10. Prioritise and manage own workload to meet the needs and requirements of the service demands.11. Provide cover for other administrative staff within the service as required.12. To demonstrate the Trusts values in everything you do in the work environment.
Job description
Job responsibilities
1. Provide comprehensive secretarial support to the Forensic Mental Health Service.2. Attend weekly MDT meetings and other meetings whilst taking minutes and monitoring actions.3. Support MDT with compliances ensuring no breaches.4. Provide confidential and efficient word processing service, including the preparation of reports and letters.5. Booking accommodation and travel.6. Open, sort and distribute incoming post, prioritising and screening urgent correspondence ensuring it receives appropriate attention/direction.7. To accurately maintain and keep secure patient records in line with policy and standard operating procedures, to ensure data quality, confidentiality and compliance with the current Data Protection Law.8. To plan and organise appointments, meetings, clinics, rosters, diaries, and activities to ensure that standards of service appropriate to the area of work are met.9. Undertake general office duties as required including filing, photocopying, scanning etc.10. Prioritise and manage own workload to meet the needs and requirements of the service demands.11. Provide cover for other administrative staff within the service as required.12. To demonstrate the Trusts values in everything you do in the work environment.
Person Specification
Qualifications & Training
Essential
- GCSE maths and English or equivalent
- RSA III Typewriting/Word Processing or equivalent
- Accredited training in administration to NVQ Level 3 equivalent
- RSA audio typing or equivalent experience
Desirable
- Continuous professional development
- Shorthand
Experience
Essential
- Relevant experience as a medical secretary or equivalent
Desirable
- NHS experience
- Experience and/or knowledge of Rio (paperless patient information system)
Skills, Knowledge or Abilities
Essential
- Excellent communication skills: written and verbal
- Taking and transcribing minutes of meetings to a high standard
- Able to work under own initiative
- Ability to work within team environment and contribute effectively to team development
- Ability to prioritise and manage own workload
- Ability to collate data and manage/create database packages
- Ability to multi-task at all times and deal with frequent interruptions with unpredictable work pattern
- To be honest, reliable, demonstrate patience, tact and remain calm under pressure
- Self-motivating
- Ability to work on own initiative
- Work flexible across teams
- Possess a friendly and patient disposition
- Essential communications skills
- Good interpersonal skills
- Ability to travel to other areas and venues within the service
Desirable
- Knowledge of mental health
Person Specification
Qualifications & Training
Essential
- GCSE maths and English or equivalent
- RSA III Typewriting/Word Processing or equivalent
- Accredited training in administration to NVQ Level 3 equivalent
- RSA audio typing or equivalent experience
Desirable
- Continuous professional development
- Shorthand
Experience
Essential
- Relevant experience as a medical secretary or equivalent
Desirable
- NHS experience
- Experience and/or knowledge of Rio (paperless patient information system)
Skills, Knowledge or Abilities
Essential
- Excellent communication skills: written and verbal
- Taking and transcribing minutes of meetings to a high standard
- Able to work under own initiative
- Ability to work within team environment and contribute effectively to team development
- Ability to prioritise and manage own workload
- Ability to collate data and manage/create database packages
- Ability to multi-task at all times and deal with frequent interruptions with unpredictable work pattern
- To be honest, reliable, demonstrate patience, tact and remain calm under pressure
- Self-motivating
- Ability to work on own initiative
- Work flexible across teams
- Possess a friendly and patient disposition
- Essential communications skills
- Good interpersonal skills
- Ability to travel to other areas and venues within the service
Desirable
- Knowledge of mental health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Negotiable (The Redwoods Centre or St George’s Hospital)
Shrewsbury / Stafford
ST16 3SR
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
