Endpoint Configuration Engineer

Job description

Job responsibilities

Systems and equipment

Responsible for the installation, maintenance, repair and safe use of expensive and highly complex hardware and software on a day to day basis on behalf of customers.

Decisions and judgements

Work is mostly performed with little supervision and requires initiative and judgment when dealing with the wide range of IM&T issues.

The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration complex facts and interpreting these appropriately when problem solving.

Perform options appraisals in order to compare a range of options related to the resolution of technical problems.

Communication and relationships

The post holder must employ excellent communication skills both verbal and written particularly when communicating complex IM&T related information to own peer groups, non-technical staff, customers and suppliers.

The post holder must employ excellent communication skills as there are often complicated and technical barriers to communication.

Post holder will need to use tact, persuasion and diplomacy when explaining IT related problems to customers that may be inconvenienced.

Comprehend technical IT issues as described by customers, peer group and external suppliers in verbal and written form.

Physical demands of the job

Advanced keyboard skills: must have a highly developed skill in the use of computer keyboards to ensure data entry is both accurate and timely.

Continuous VDU use for long period of time and sitting in a restricted position.

May be required to occasionally carry or move equipment without aids. E.g. personal computers, printers, network hardware & servers.

May occasionally be required to work in a dusty, dirty or cramped environments when dealing with PC equipment, networking equipment or cabling runs.

Frequent requirement to use road transportation.

Most Challenging/difficult parts of the job

Frequent requirement for prolonged periods of concentration e.g. during a major incident.

Maintaining specialist knowledge of a range of ever changing IT software, hardware and infrastructure.

Frequent interruptions resulting from involvement in multiple projects and day to day queries and issues.

A high level of concentration is required on a daily basis to maintain accuracy of solutions being implemented sometimes for extended periods of time.

Making decisions in the field with limited or no backup and support that can affect clinical systems and patient care.

Freedom to act

Required to act independently within the departmental guidelines and decide when it is necessary to escalate issues and problems to a supervisor or a more senior technical person.

Must work within defined departmental and national protocols/policies and professional code of conduct.

General

Undertake such other duties as may be required from time to time in accordance with the nature and grading of the post.

Person Specification

Qualifications

Essential

• Foundation Degree/HND or extensive and relevant work experience
• Microsoft accredited training for Windows 10 / Server 2016 or above
• Full UK driving license - Category B

Desirable

• Foundation Certificate in ITIL Service Management
• Microsoft Certified qualification for Windows 10 / Server 2016 or above
• oDegree in an IT related subject

Experience

Essential

• Significant experience of working in a Microsoft based IT Support role
• Experience supporting current Microsoft client and server operating systems
• Experience administering a Windows Domain using Active Directory
• Experience of administering Microsoft System Center Endpoint Manager
• Experience of administering enterprise-level antivirus solutions
• Experience of supporting current software applications including Microsoft Office

Desirable

• Experience in Healthcare IT
• Experience of developing and supporting evolving technologies
• Experience of Supporting current Microsoft networking technologies

Skills

Essential

• Specialist knowledge and expertise in IT Service Management frameworks such as ITIL
• Significant knowledge of Microsoft System Centre products
• Significant knowledge of supporting a range of enterprise-level client and server devices through various support mechanisms
• Good knowledge and confident use of Microsoft operating systems and applications
• Able to investigate, analyse, and solve problems of a highly technical nature
• Able to propose, document and accurately deploy system changes within our infrastructure
• Able to accept and carry out challenging assignments outside the range of normal duties with a positive attitude
• Able to prioritise many conflicting demands and sustain high quality effort over long periods
• Consistently deliver excellent customer service and industrial relations skills, both verbally and in writing
• Able to liaise with staff at all levels of the organisation and partner organisations with the ability to choose phrases and terminology appropriate to audience to assist in their understanding of the subject matter
• Capable of working as a confident self-contained, self-motivated employee with the ability to support and motivate team colleagues as required
• To be mobile across all Geographical areas supported by S&SHIS (mainly but not restricted to Staffordshire and Shropshire)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Lawton House

Bellringer Road, Trentham

Stoke-on-Trent

ST4 8HH

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)