Team Administrator - Enhanced Eating Disorders

Job summary

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 26/02/2026 to: 04/03/2026 following this the vacancy will be open externally.

The Children and Young Peoples Eating Disorders Day Hospital Service is currently mobilising. This specialist provision delivers intensive, evidence-based care to children & young people experiencing moderate to severe eating disorders. This innovative service aims to bridge the gap between inpatient and community care, offering a safe and structured alternative to Tier 4 admission & facilitating earlier discharge from hospital settings.

The service is recruiting a Team Administrator to support with a variety of administrative functions including dealing with telephone enquiries from the public / parents, responding to emails, liaising with clinical professionals, and collating and inputting statistical information as required.

In the role you will be required to work on your own initiative, organise your workload without direct supervision and ensure deadlines are met to enable compliance with all Policies and Procedures.

Main duties of the job

• Monitoring of an individual or team inbox
• To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
• Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
• Providing cover for other administrative colleagues during staff absence
• Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate
• To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
• Making bookings and cancellations e.g. training places, rooms and interpreters.
• Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner
• Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc.

The role will be based at St Georges in Stafford, and is working Monday to Friday 37.5 hours per week

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.