Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Join MPFT Children and Families Targeted and Perinatal Services as a Deputy Service Manager for AHP & Community Paediatric Services. You'll support the Service Manager in operational leadership, including line management, waiting list and demand capacity analysis, and service redesign using QI methodology. You'll help develop business plans, manage budgets, drive cost improvements, and ensure quality governance. Key responsibilities include managing risks, audits, and complaints, enhancing service user engagement, and overseeing health and safety for physical premises. Collaborate across teams and drive continuous improvement in service delivery while maintaining operational efficiency and quality standards.
Main duties of the job
The post holder is a key member of the leadership team, responsible for coordinating and integrating services across functions, locations, and care pathways. The role includes deputising for the Service Manager when required and providing effective line management, promoting high standards of performance, professionalism, and staff wellbeing. Responsibility is held for workforce planning, including recruitment, retention, induction, and development, to ensure staffing capacity and skills meet service needs.
The post holder supports the Senior Leadership Team in developing and delivering local objectives and operational plans aligned with Care Group priorities. Services are managed to meet performance targets, with risks identified and managed to ensure safe, effective, and high-quality care. Service data is reviewed to inform service development, improvement, and efficient use of resources.
The role includes managing allocated budgets, supporting financial planning, and contributing to business plans, policies, and procedures. Incidents and complaints are investigated appropriately, with learning shared to improve patient safety. The post holder contributes to audits, health and safety compliance, digital system development, capacity and demand management, and maintains effective working relationships. The role involves managing HR matters and sensitive communications, working autonomously to deliver flexible, high-quality services in a dynamic environment.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
-
Leadership & Strategic Oversight:
-
Collaborate with the leadership team to integrate services across various functions, geographies, and care pathways.
-
Deputise for the Service Manager in their absence, providing strong leadership and direction for service delivery.
-
Support the development and implementation of the Care Groups objectives, working to align local service plans with the Care Group's 5-year delivery plan.
-
Operational Management:
-
Provide effective line management to direct reports, ensuring staff are supported, motivated, and held accountable for service delivery.
-
Oversee recruitment, retention, and training of staff to ensure that teams are appropriately skilled and resourced.
-
Manage the delivery of services to ensure performance meets agreed Key Performance Indicators (KPIs) and targets, taking corrective action when necessary.
-
Analyse service data and key performance metrics to identify opportunities for service redesign, improving efficiency, quality, and cost-effectiveness.
-
Ensure services are delivered within budget and contribute to identifying and implementing cost improvement plans.
-
Service Development & Improvement:
-
Assist with the development of business plans, service objectives, and strategic initiatives that support both short- and long-term goals for the service.
-
Lead the implementation of service redesign initiatives, using Quality Improvement (QI) methodology to enhance patient care and operational efficiency.
-
Contribute to the development of local policies and standard operating procedures to streamline service delivery.
-
Ensure that standard operating procedures (SOPs) are consistently followed to maintain high service standards.
-
Governance & Compliance:
-
Ensure robust quality governance practices, including regular audits, incident reporting, and risk management processes.
-
Ensure that all incidents are reported, investigated in a timely manner, and shared across teams to promote a culture of learning.
-
Oversee health and safety processes, ensuring teams maintain up-to-date environmental health and safety risk assessments.
-
Participate in completing audits, including Health Care Record Audits and other relevant trust-wide audits.
-
Contribute to the development of IT systems that capture data to support clinical delivery and inform service planning.
-
Financial & Resource Management:
-
Support the Service Manager in managing the services financial budget and ensuring that all activities are delivered within budgetary constraints.
-
Approve staff expenses and e-procurement orders, ensuring all financial processes are followed in line with Trust policies.
-
Ensure the effective management of capacity and demand within services, maintaining agreed access times for service users.
-
Communication & Stakeholder Engagement:
-
Foster positive relationships across professional and operational teams to ensure effective collaboration and service delivery.
-
Communicate effectively with internal and external stakeholders, including commissioners, to ensure that service changes, new ways of working, and feedback are communicated in a clear and professional manner.
-
Handle sensitive and potentially contentious issues, such as disciplinary matters and complaints, ensuring a balanced and empathetic approach to resolution.
-
Provide regular updates on service performance, improvements, and changes, through presentations and written reports.
-
Autonomy & Decision-Making:
-
Work autonomously within broad professional policies and guidelines, making decisions in the absence of the Service Manager.
-
Ensure flexibility in responding to changing demands, including re-organising schedules at short notice to accommodate patient and staff requirements.
-
Manage the delegated areas of responsibility, making decisions that impact service delivery and overall service quality.
-
Physical Demands:
-
The role involves a combination of sitting, standing, and walking, with regular use of office equipment such as computers and telephones.
-
You may be required to travel across different service locations, attending meetings, site visits, and delivering presentations.
Challenges & Key Considerations:
-
The role requires frequent concentration, particularly in ensuring accuracy in reporting and data analysis, as well as responding to dynamic service needs.
-
You will be required to manage difficult or emotional situations, particularly with staff performance management or when responding to complaints or incidents.
-
The job demands adaptability, as the working schedule may need to be reorganised at short notice to meet urgent service needs.
-
Regular use of transportation may be required to attend meetings and liaise with other service areas across the Trust.
Skills & Experience Required:
-
Strong leadership and people management skills, with experience of managing teams and supporting staff development.
-
A good understanding of service performance, budget management, and cost improvement planning.
-
Experience of data analysis and using tools such as Power BI to inform service development.
-
Knowledge of healthcare governance, incident reporting, audits, and risk management.
-
Excellent communication skills, with the ability to navigate sensitive issues and work collaboratively across multi-disciplinary teams.
-
Flexibility and initiative, with the ability to work autonomously and respond to the changing needs of the service.
This role offers an exciting opportunity to take on significant responsibility in a supportive and dynamic environment, contributing to the continued improvement and success of AHP & Community Paediatric Services. If you're an experienced leader with a passion for service delivery and quality improvement, we encourage you to apply.
Job description
Job responsibilities
-
Leadership & Strategic Oversight:
-
Collaborate with the leadership team to integrate services across various functions, geographies, and care pathways.
-
Deputise for the Service Manager in their absence, providing strong leadership and direction for service delivery.
-
Support the development and implementation of the Care Groups objectives, working to align local service plans with the Care Group's 5-year delivery plan.
-
Operational Management:
-
Provide effective line management to direct reports, ensuring staff are supported, motivated, and held accountable for service delivery.
-
Oversee recruitment, retention, and training of staff to ensure that teams are appropriately skilled and resourced.
-
Manage the delivery of services to ensure performance meets agreed Key Performance Indicators (KPIs) and targets, taking corrective action when necessary.
-
Analyse service data and key performance metrics to identify opportunities for service redesign, improving efficiency, quality, and cost-effectiveness.
-
Ensure services are delivered within budget and contribute to identifying and implementing cost improvement plans.
-
Service Development & Improvement:
-
Assist with the development of business plans, service objectives, and strategic initiatives that support both short- and long-term goals for the service.
-
Lead the implementation of service redesign initiatives, using Quality Improvement (QI) methodology to enhance patient care and operational efficiency.
-
Contribute to the development of local policies and standard operating procedures to streamline service delivery.
-
Ensure that standard operating procedures (SOPs) are consistently followed to maintain high service standards.
-
Governance & Compliance:
-
Ensure robust quality governance practices, including regular audits, incident reporting, and risk management processes.
-
Ensure that all incidents are reported, investigated in a timely manner, and shared across teams to promote a culture of learning.
-
Oversee health and safety processes, ensuring teams maintain up-to-date environmental health and safety risk assessments.
-
Participate in completing audits, including Health Care Record Audits and other relevant trust-wide audits.
-
Contribute to the development of IT systems that capture data to support clinical delivery and inform service planning.
-
Financial & Resource Management:
-
Support the Service Manager in managing the services financial budget and ensuring that all activities are delivered within budgetary constraints.
-
Approve staff expenses and e-procurement orders, ensuring all financial processes are followed in line with Trust policies.
-
Ensure the effective management of capacity and demand within services, maintaining agreed access times for service users.
-
Communication & Stakeholder Engagement:
-
Foster positive relationships across professional and operational teams to ensure effective collaboration and service delivery.
-
Communicate effectively with internal and external stakeholders, including commissioners, to ensure that service changes, new ways of working, and feedback are communicated in a clear and professional manner.
-
Handle sensitive and potentially contentious issues, such as disciplinary matters and complaints, ensuring a balanced and empathetic approach to resolution.
-
Provide regular updates on service performance, improvements, and changes, through presentations and written reports.
-
Autonomy & Decision-Making:
-
Work autonomously within broad professional policies and guidelines, making decisions in the absence of the Service Manager.
-
Ensure flexibility in responding to changing demands, including re-organising schedules at short notice to accommodate patient and staff requirements.
-
Manage the delegated areas of responsibility, making decisions that impact service delivery and overall service quality.
-
Physical Demands:
-
The role involves a combination of sitting, standing, and walking, with regular use of office equipment such as computers and telephones.
-
You may be required to travel across different service locations, attending meetings, site visits, and delivering presentations.
Challenges & Key Considerations:
-
The role requires frequent concentration, particularly in ensuring accuracy in reporting and data analysis, as well as responding to dynamic service needs.
-
You will be required to manage difficult or emotional situations, particularly with staff performance management or when responding to complaints or incidents.
-
The job demands adaptability, as the working schedule may need to be reorganised at short notice to meet urgent service needs.
-
Regular use of transportation may be required to attend meetings and liaise with other service areas across the Trust.
Skills & Experience Required:
-
Strong leadership and people management skills, with experience of managing teams and supporting staff development.
-
A good understanding of service performance, budget management, and cost improvement planning.
-
Experience of data analysis and using tools such as Power BI to inform service development.
-
Knowledge of healthcare governance, incident reporting, audits, and risk management.
-
Excellent communication skills, with the ability to navigate sensitive issues and work collaboratively across multi-disciplinary teams.
-
Flexibility and initiative, with the ability to work autonomously and respond to the changing needs of the service.
This role offers an exciting opportunity to take on significant responsibility in a supportive and dynamic environment, contributing to the continued improvement and success of AHP & Community Paediatric Services. If you're an experienced leader with a passion for service delivery and quality improvement, we encourage you to apply.
Person Specification
Qualifications
Essential
- Degree level/professional Qualification or detailed equivalent work experience
- Recognised Management or Leadership Qualification/relevant experience to post uate diploma level equivalent
Desirable
- Clinical Supervision Training
- Quality Improvement Methodology Training, e.g. LQI
- Health and Safety Training
Experience
Essential
- Experience of managing a team of staff.
- Experience of writing bids and/or reports to commissioners, funders and/or grant making bodies
- Extensive knowledge of the good governance practices
- Evidence of successful mentoring and/or supervision of staff
- Evidence of improving service delivery in line with evidence-based practice.
- Proven ability to work collaboratively across professional boundaries
- Experience of working within multidisciplinary teams
Desirable
- Experience of working in either acute or community settings
- Commitment to service user involvement in developing and delivering services
- Experience of working safeguarding, CYP physical health, education
Skills and knowledge
Essential
- Highly developed communication and interpersonal skills
- Ability to demonstrate diplomacy, tact and negotiation skills.
- Knowledge of regulatory bodies and the requirements associated
- Knowledge of evidence-based practice, e.g. NICE Guidance.
- Ability to manage highly stressful and emotive situations.
- Ability to lead effective and sustainable change.
- Knowledge of relevant legislation appropriate to Children & Families
- IT and report writing skills
Person Specification
Qualifications
Essential
- Degree level/professional Qualification or detailed equivalent work experience
- Recognised Management or Leadership Qualification/relevant experience to post uate diploma level equivalent
Desirable
- Clinical Supervision Training
- Quality Improvement Methodology Training, e.g. LQI
- Health and Safety Training
Experience
Essential
- Experience of managing a team of staff.
- Experience of writing bids and/or reports to commissioners, funders and/or grant making bodies
- Extensive knowledge of the good governance practices
- Evidence of successful mentoring and/or supervision of staff
- Evidence of improving service delivery in line with evidence-based practice.
- Proven ability to work collaboratively across professional boundaries
- Experience of working within multidisciplinary teams
Desirable
- Experience of working in either acute or community settings
- Commitment to service user involvement in developing and delivering services
- Experience of working safeguarding, CYP physical health, education
Skills and knowledge
Essential
- Highly developed communication and interpersonal skills
- Ability to demonstrate diplomacy, tact and negotiation skills.
- Knowledge of regulatory bodies and the requirements associated
- Knowledge of evidence-based practice, e.g. NICE Guidance.
- Ability to manage highly stressful and emotive situations.
- Ability to lead effective and sustainable change.
- Knowledge of relevant legislation appropriate to Children & Families
- IT and report writing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
