Job summary
Following the latest Home Office legislation, it is not possible for MPFT to offer visa sponsorship for Band 2 and Band 3 roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
If you're at your best when things are busy, changeable and occasionally chaotic, we would like to hear from you! Organisation matters - and in this role, it really matters.
We are looking for an Administrator to join our busy team Mental Health Team based Cannock. This role would be ideal for an Administrator who enjoys bringing structure, anticipating needs, handling calls and acting as a calm organised presence within a busy service. Are you the person people rely on to bring order to a busy day?
Are you a resilient person who is ready for a change in 2026? If so we would encourage your application or enquiry if you have further questions. Maybe you have transferrable administrative skills and would like to work for the NHS within mental health services.
You may not meet every single desired qualification, but your experience looks a little different from what we have identified, and you think you can bring value to this role, we would love to learn more about you and would encourage you to apply. Training is provided on our Trusts systems, e.g. our clinical system RIO.
Based at our Mental Health Admin Team, Park House, Park Road, Cannock, WS11 1JN. Hours are Mon-Fri 9 am to 5 pm (30 min lunch)
Main duties of the job
- Answering a large volume of calls to our main 0300 community mental health services, and handling complex queries of a challenging/sensitive nature taking concise accurate messages
- Administration work for Consultant Psychiatrist/Doctors and other mental health professionals, eg handling queries, diary and clinic appointment management
- Producing clinical letters (potentially from digital audio dictation)
- Using own initiative to proactively resolve problems
- Cohesive working within a centralised admin team
- Personal resilience to work under pressure in this challenging role
- Working as a key member of a team of approximately 18 administration staff
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
What we can offer
- An opportunity to start your career in the NHS
- Training on our clinical and Trust systems
- Individually tailored induction/training in post plus shadowing colleagues
- Competitive annual leave commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.
- Qualification options such as NVQs
- Regular 1-to-1 supervisions and appraisals with your Manager
- Joining the NHS pension scheme
- Support services such as occupational health and wellbeing services
- NHS discounts such as Blue Light Card option
What are we looking for?
- Flexibility to meet service need with a passion for quality
- A confident communicator, with strong customer service skills
- Good grammar and written skills
- Honesty, integrity and commitment
- Strong computer and keyboard skills
- Experience of clinical systems (RIO or similar) desirable
- Resilience to work in a busy service
- A passion for the care and support provided to our service users
- Experience of working in the NHS or a healthcare setting would be ideal
- Ideally hold an NVQ level 3 admin or equivalent qualification/experience.
We welcome interested applicants with any questions to contact Paula Massey, Admin Tram Manager (Mental Health Admin West) on07989 672027or viapaula.massey@mpft.nhs.uk
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, this advert may close early dependent on the number of applicants received.Previous applicants need not apply.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
What we can offer
- An opportunity to start your career in the NHS
- Training on our clinical and Trust systems
- Individually tailored induction/training in post plus shadowing colleagues
- Competitive annual leave commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.
- Qualification options such as NVQs
- Regular 1-to-1 supervisions and appraisals with your Manager
- Joining the NHS pension scheme
- Support services such as occupational health and wellbeing services
- NHS discounts such as Blue Light Card option
What are we looking for?
- Flexibility to meet service need with a passion for quality
- A confident communicator, with strong customer service skills
- Good grammar and written skills
- Honesty, integrity and commitment
- Strong computer and keyboard skills
- Experience of clinical systems (RIO or similar) desirable
- Resilience to work in a busy service
- A passion for the care and support provided to our service users
- Experience of working in the NHS or a healthcare setting would be ideal
- Ideally hold an NVQ level 3 admin or equivalent qualification/experience.
We welcome interested applicants with any questions to contact Paula Massey, Admin Tram Manager (Mental Health Admin West) on07989 672027or viapaula.massey@mpft.nhs.uk
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, this advert may close early dependent on the number of applicants received.Previous applicants need not apply.
Person Specification
Qualifications
Essential
- NVQ 3 in Business Admin, finance, customer care or relevant experience
- Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
Desirable
- Audio Transcription RSA II
- ECDL
- RSA III typing
Experience
Essential
- Previous secretarial / administrative experience
- A good understanding of office procedures
- Working as part of a team
- Dealing with the public
- Manage and prioritise own workload
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Person Specification
Qualifications
Essential
- NVQ 3 in Business Admin, finance, customer care or relevant experience
- Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
Desirable
- Audio Transcription RSA II
- ECDL
- RSA III typing
Experience
Essential
- Previous secretarial / administrative experience
- A good understanding of office procedures
- Working as part of a team
- Dealing with the public
- Manage and prioritise own workload
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
