Internal MPFT Only- Business Support Manager-MH Inpatient & UEC Teams

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Applications are only open to existing Band 4 Business Support Officers (BSOs) working within Mental Health Teams.

Are you passionate about data quality, performance improvement, and making a real impact in mental health services? We are looking for a Business Support Manager to lead on data-driven performance monitoring and analytics within our Mental Health Inpatient and Urgent & Emergency Community Teams. This is a key role in ensuring accurate recording, robust reporting, and continuous improvement against the Trust's KPIs. If you have strong leadership skills, advanced data expertise, and a commitment to supporting better outcomes for patients, we want to hear from you.

Accurate data and reliable performance reporting are the backbone of high-quality mental health care. In this role, you will ensure that our services are driven by evidence, not assumptions. By improving data consistency, monitoring KPIs, and supporting teams to act on insights, you will directly influence patient outcomes and service efficiency. Your work will help clinicians and managers make informed decisions, reduce risk, and deliver care that meets the highest standards. This is more than a support role--it's a key driver of improvement across the services.

Main duties of the job

• Data Leadership: Champion data quality and consistency across all mental health services within the locality, ensuring accurate recording and reporting.
• Performance Monitoring: Develop and maintain systems to track and report on KPIs (both quantity and quality), providing timely insights to Operational Managers.
• Analytics & Reporting: Extract, analyse, and interpret data from organisational systems (including RiO, Power BI, and ESR) to identify trends, highlight risks, and support evidence-based decision-making.
• Compliance & Escalation: Proactively address performance issues by engaging with clinicians and escalating concerns through appropriate pathways when necessary.
• Team Management: Lead and support business support staff, promoting best practices in data management and operational processes.
• Continuous Improvement: Work flexibly across team bases to identify opportunities for process optimisation and contribute to service development initiatives.

Essential Skills & Knowledge

• Advanced understanding of business requirements within adult mental health services.
• High-level proficiency in organisational systems such as RiO, Power BI, and ESR.
• Strong analytical skills with the ability to turn complex data into actionable insights.
• Leadership and management experience, with a focus on driving performance and accountability.
• Ability to prioritise, respond quickly to emerging issues, and maintain accuracy under pressure.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.