Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our dedicated team as anMHSI Hub Navigator.
As a Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.
This isn't just a job; it's an invitation to be part of an award-winning team that collaborates closely with Staffordshire Police and Mental Health Services. Your role is more than a title; it's an opportunity to make a real impact on the community.
Main duties of the job
- You will be part of a multi-disciplinary team, primarily receiving calls, processing enquiries and facilitating the triage of people referred into the MHSI Hub team.
- Supervise Assistant MHSI Hub Navigators and support MH Practitioners on the MHSI hub to ensure a high quality service is provided.
- Assist individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey
- A commitment to delivering a flexible service which operates 24 hours a day, 365 days a year
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Why work with us?
- Making a Difference: As a Navigator, you will have a direct impact on improving the lives of individuals seeking mental health support. Your compassionate approach and guidance will help them navigate the challenges they face, fostering their recovery and well-being.
- Dynamic Environment: Our Mental Health and Social Inclusion Hub offers a fast-paced and dynamic work environment. You will have the opportunity to work alongside a supportive team, collaborate with professionals from various backgrounds, and contribute to transformative initiatives.
- Team Support and Collaboration: Our team is known for its fantastic spirit and unity. We foster a positive work environment built on trust, collaboration, and mutual support. You will work closely with colleagues who share your passion for making a difference, ensuring a fulfilling and rewarding experience.
- Empowering Work Culture: At our Mental Health and Social Inclusion Hub, we strive to empower both service users and professionals. By providing effective guidance and follow-up calls, you will enable individuals to access the support they need and professionals to deliver quality care.
If you are an empathetic individual with strong communication skills and a drive for personal development, we invite you to join our Mental Health and Social Inclusion Hub as a Navigator.
Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Why work with us?
- Making a Difference: As a Navigator, you will have a direct impact on improving the lives of individuals seeking mental health support. Your compassionate approach and guidance will help them navigate the challenges they face, fostering their recovery and well-being.
- Dynamic Environment: Our Mental Health and Social Inclusion Hub offers a fast-paced and dynamic work environment. You will have the opportunity to work alongside a supportive team, collaborate with professionals from various backgrounds, and contribute to transformative initiatives.
- Team Support and Collaboration: Our team is known for its fantastic spirit and unity. We foster a positive work environment built on trust, collaboration, and mutual support. You will work closely with colleagues who share your passion for making a difference, ensuring a fulfilling and rewarding experience.
- Empowering Work Culture: At our Mental Health and Social Inclusion Hub, we strive to empower both service users and professionals. By providing effective guidance and follow-up calls, you will enable individuals to access the support they need and professionals to deliver quality care.
If you are an empathetic individual with strong communication skills and a drive for personal development, we invite you to join our Mental Health and Social Inclusion Hub as a Navigator.
Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community.
Person Specification
Qualifications
Essential
- oLevel 3 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
- oPossesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
- oA clear understanding of and commitment to equal opportunities and anti-discriminatory practice
Desirable
- oCustomer Care/Service or Business Administration qualification
Skills and Knowledge
Essential
- oGood written and verbal communications skills.
- oExcellent telephone skills
- oUse of Patient Clinical Systems i.e. RIO.
- oAbility to maintain information in a confidential and secure manner.
- oAbility to work within deadlines and under pressure
Desirable
- oKnowledge of medical terminology
- oAbility to challenge stigma and promote positive images of Mental Health
Experience
Essential
- oAble to work within a Team environment and contribute effectively to Team / Service development.
- oPrevious customer care experience.
- oExperience of working within a health and social care environment with a focus on mental health
- oPrevious experience in a similar role.
Person Specification
Qualifications
Essential
- oLevel 3 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
- oPossesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
- oA clear understanding of and commitment to equal opportunities and anti-discriminatory practice
Desirable
- oCustomer Care/Service or Business Administration qualification
Skills and Knowledge
Essential
- oGood written and verbal communications skills.
- oExcellent telephone skills
- oUse of Patient Clinical Systems i.e. RIO.
- oAbility to maintain information in a confidential and secure manner.
- oAbility to work within deadlines and under pressure
Desirable
- oKnowledge of medical terminology
- oAbility to challenge stigma and promote positive images of Mental Health
Experience
Essential
- oAble to work within a Team environment and contribute effectively to Team / Service development.
- oPrevious customer care experience.
- oExperience of working within a health and social care environment with a focus on mental health
- oPrevious experience in a similar role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
