Job summary
**INTERNAL MPFT APPLICATIONS ONLY**
Provide expert clinical knowledge and Operational Management duties including advice, support and supervision to colleagues in the, ICC for Urgent Care, ensuring patients presenting to the ICC with an urgent care need are provided with the most appropriate advice, care and support at the right time, in the right place by the right service.
The post holder will be responsible for providing leadership to deliver evidence-based care and interventions and providing professional nursing and health care professional leadership. This will include the line management of staff with professional registrations.
Ensure internal and external partners have a responsive point of contact to support the needs of patients presenting to the ICC with an urgent care need.
Lead and manage the ICC in accordance with Trust values, in the delivery of effective, efficient and high quality services for Service Users and their Families / Carers.
Work in conjunction with the Clinical Team Leader, Associate Director of Urgent Care, Head of Service, Operations Director to develop and deliver safe and effective services, in accordance with key national targets, clinical standards, service priorities and performance indicators set.
The post will provide leadership for a 7 day a week service operating from 8am to 8pm, the post holder will be expected to work Monday - Friday 9-5 with flexibility for the service needs.
Main duties of the job
Lead and manage clinical services in accordance with Trust values and Care Group objectives. Ensure the maintenance and monitoring of clinical service standards.
Lead the development, implementation and evaluation of clinical processes within the team and contribute to the development of clinical urgent care pathways.
Participate towards the Care Group's formulation of strategic and operational plans for the directorate; which take into account local, regional and national drivers.
Develop effective working relationships with partner agencies to improve outcomes for service users.
Develop local service objectives and plans to deliver services in line with the Care Group's objectives.
Analyse data and information relating to service performance to inform future service developments. Including regular evaluation of current trends and initiate changes in the light of these findings.
Lead the organisation and facilitation of clinical audits.
Lead on local service development and redesign and effectively manage service change across the workforce.
Lead on Group wide projects / developments as agreed with urgent care project manager.
Work with the Group Leadership Team to identify and implement efficiency savings through the review and redesign of services.
Ensure active service user involvement in the design, development and delivery of services.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
To promote, encourage and develop integration between Community and inpatient services.
To demonstrate knowledge and skills within the defined area of expertise; utilising expert clinical knowledge and nursing skills to provide assessment, intervention and clinical guidance as appropriate.
To create, develop and maintain professional supportive relationships with all members of staff with other professionals and agencies to enhance recovery. Working with MDTs in management of care and responding to changes in service users health.
To recognise potential crisis situations and act responsively and responsibly, to resolve the situation. Understanding the range of risks potentially faced by the service users and working in partnership with others to identify and assess the nature, location and seriousness of the particular risks and to advise on appropriate action.
Ensure effective planning for operational delivery of the service over the next one to two years, working with the Associate Director of Urgent Care, Head of Service and wider Care Group Management, adjusting plans in response to internal and external factors.
Ensure that services are safe and effective and delivered in accordance with evidenced based standards and recognised good practice e.g. NICE guidance.
Ensure that all statutory and professional responsibilities of the NMC Codes of Conduct are met alongside other professional related bodies.
Establish effective clinical governance systems and processes e.g. facilitating clinical audits. Implement recommendations from clinical audits with support from the Clinical Care Director, Clinical Lead and Professional Leads.
Develop local policies and standard operating procedures across the service to support service delivery.
Provide immediate advice and direction to team members in relation to complex service issues, analysing and interpreting the various options available.
Provide managerial, technical and where appropriate clinical advice to other disciplines and agencies in relation to clinical service.
Ensure that national and local targets and key performance indicators are met in accordance with service specifications / contracts, taking appropriate action where indicators are not being met.
Lead in the management of risk related to the delivery of clinical services; identifying and monitoring risk, taking action where necessary to mitigate risk and escalating risks, as appropriate.
Ensure adverse events / serious incidents are appropriately investigated and appropriate service changes are facilities to avoid further incidents.
Ensure systems are in place to respond promptly and appropriately, in an open manner, to complaints and queries concerning the service.
Investigate complaints, meet and respond to complaints and draft complaint responses as required. Provide advice, information and support in relation to the Council and NHS Complaints procedures. Implement associated actions and recommendations.
Preparing reports and analysing data to evidence service performance and clinical outcomes, as requested by the Associate Director of Urgent Care.
Provide cross service management cover and deputise, as appropriate providing cover for annual leave and other absences.
Participate in the Out of Hours Management on-call rota (as necessary and relevant to clinical area), provide advice, guidance and direction to staff working out of hours.
Manage a delegated budget across areas of responsibility, maintaining financial balance and ensuring effective and efficient use of resources.
Manage the purchase of resources and equipment required for the delivery of services.
Act as signatory, within authorised limits, in accordance with Standing Financial Instructions.
Job description
Job responsibilities
To promote, encourage and develop integration between Community and inpatient services.
To demonstrate knowledge and skills within the defined area of expertise; utilising expert clinical knowledge and nursing skills to provide assessment, intervention and clinical guidance as appropriate.
To create, develop and maintain professional supportive relationships with all members of staff with other professionals and agencies to enhance recovery. Working with MDTs in management of care and responding to changes in service users health.
To recognise potential crisis situations and act responsively and responsibly, to resolve the situation. Understanding the range of risks potentially faced by the service users and working in partnership with others to identify and assess the nature, location and seriousness of the particular risks and to advise on appropriate action.
Ensure effective planning for operational delivery of the service over the next one to two years, working with the Associate Director of Urgent Care, Head of Service and wider Care Group Management, adjusting plans in response to internal and external factors.
Ensure that services are safe and effective and delivered in accordance with evidenced based standards and recognised good practice e.g. NICE guidance.
Ensure that all statutory and professional responsibilities of the NMC Codes of Conduct are met alongside other professional related bodies.
Establish effective clinical governance systems and processes e.g. facilitating clinical audits. Implement recommendations from clinical audits with support from the Clinical Care Director, Clinical Lead and Professional Leads.
Develop local policies and standard operating procedures across the service to support service delivery.
Provide immediate advice and direction to team members in relation to complex service issues, analysing and interpreting the various options available.
Provide managerial, technical and where appropriate clinical advice to other disciplines and agencies in relation to clinical service.
Ensure that national and local targets and key performance indicators are met in accordance with service specifications / contracts, taking appropriate action where indicators are not being met.
Lead in the management of risk related to the delivery of clinical services; identifying and monitoring risk, taking action where necessary to mitigate risk and escalating risks, as appropriate.
Ensure adverse events / serious incidents are appropriately investigated and appropriate service changes are facilities to avoid further incidents.
Ensure systems are in place to respond promptly and appropriately, in an open manner, to complaints and queries concerning the service.
Investigate complaints, meet and respond to complaints and draft complaint responses as required. Provide advice, information and support in relation to the Council and NHS Complaints procedures. Implement associated actions and recommendations.
Preparing reports and analysing data to evidence service performance and clinical outcomes, as requested by the Associate Director of Urgent Care.
Provide cross service management cover and deputise, as appropriate providing cover for annual leave and other absences.
Participate in the Out of Hours Management on-call rota (as necessary and relevant to clinical area), provide advice, guidance and direction to staff working out of hours.
Manage a delegated budget across areas of responsibility, maintaining financial balance and ensuring effective and efficient use of resources.
Manage the purchase of resources and equipment required for the delivery of services.
Act as signatory, within authorised limits, in accordance with Standing Financial Instructions.
Person Specification
Clinical Experience
Essential
- Advanced and or Enhanced Nursing Skills
- Nursing experience in Community and or Admission Avoidance roles
- Masters level skills
Desirable
- MSC Advanced Practice or other clinical practice
- Experience in the Urgent care system
Leadership and Management
Essential
- Leadership and Managment Experience
- Leadership and Management recognised qualification
Desirable
- Leadership and Managment experience in Urgent Care
Person Specification
Clinical Experience
Essential
- Advanced and or Enhanced Nursing Skills
- Nursing experience in Community and or Admission Avoidance roles
- Masters level skills
Desirable
- MSC Advanced Practice or other clinical practice
- Experience in the Urgent care system
Leadership and Management
Essential
- Leadership and Managment Experience
- Leadership and Management recognised qualification
Desirable
- Leadership and Managment experience in Urgent Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
