Dynamic Support Keyworker Assistant

Job summary

Are you looking for a new and exciting opportunity to be part of a developing team who are passionate about supporting children and young people with a learning disability and/or autism who are at risk of admission to a mental health hospital?

As a Dynamic Support Keyworker Assistant, you'll help young people and their families navigate complex systems, coordinate support, and advocate for personalised care -- all with the aim of preventing or shortening hospital stays. You'll work closely with young people on the Dynamic Support Register across South Staffordshire, ensuring their needs and voices are front and centre in all decisions.

You'll be a trusted point of contact for families, helping them feel heard and supported throughout their journey. You'll work with services across health, education, and social care to ensure the young person's needs are met.

This is more than a coordinating role -- it's about making sure families never feel alone in the system and that each young person's voice is truly heard.

We welcome applicants from a wide range of backgrounds -- including: Support work, youth work, social care, advocacy, education, or mental health with lived experience of disability, neurodiversity, or caring roles.

Join a passionate, values-driven team and play a key role in transforming how children and young people with learning disabilities and autism are supported.

Flexible working arrangements can be considered.

Main duties of the job

• Participate in the regular reviews and discussions of the team's caseload.
• Assist in the implementation of pathways of support as directed by the Keyworker Team Lead.
• Promote independence, focus and active involvement in the keyworker service.
• Ensure that young person receives a culturally competent service.
• Observe and report any changes in the young person's physical, mental health and behaviour to the team.
• Be aware of community resources and facilitate the appropriate referrals.
• Maintain accurate and timely information in accordance with agreed standards, Trust Policies and the Data Protection Act.
• Deliver person centred outcomes.
• Identify any barriers to good communication such as emotional distress and hostility and overcome them through de-escalation and therapeutic communication skills.
• Actively maintaining and updating systems including the LDA Keyworker platform, accessing resources and completing relevant training.
• The post holder is expected to work under the supervision of the Dynamic Support Keyworker Lead. There is an expectation that they will receive managerial and clinical supervision in line with the trust policy.
• Use professional judgment when working alone to assess complex situations where risk is present, to feed back to keyworker team.
• Liaise with and develop positive partnerships and relationships with local stakeholders.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.