Administrative Support Worker

Job description

Job responsibilities

• Be competent as appropriate to the requirements of the role.
• Always demonstrate the Values of MPFT.
• Be an Administrative Support Worker and understand the knowledge and skills required for the post.
• Data inputting and all general administrative and clerical duties to support the School Age Immunisation Team within the base, schools, alternative educational provider venues and community settings/clinics where required.
• Be skilled in undertaking delegated administrative tasks and provide feedback working under the direction of / Team Leader/Programme & Quality Lead/Clinical Lead/ Business Support Officer
• Support the Business Support Officer / Team Leader / Programme & Quality Lead and Clinical Lead in the organisation, planning, preparation, and delivery of the service including any administrative duties.
• The ability to use and undertake training regarding vaccinations, cold chain, electronic based IT platforms including electronic patient records, including, e consent, Rio, Immform, and in the future the E- Red Book, Patient Knows Best, electronic consent programmes.
• There may be times where the postholder will be required to work between several health clinics in a local area as per needs of the service.
• Dealing with general enquiries of children, young people, parents, carers, schools, other educational providers, G. Ps, social care, CHIS, and other professionals face to face, telephone or via other electronic formats.
• Work with registered staff to provide a service for a defined population of service users in a variety of settings across the Partnership Trust including the community and hospitals.
• Undertake delegated tasks in the implementation of care and support packages and provide feedback working under the direction of a registered practitioner.
• Undertake any administrative duties as required to support the team including complex data reporting, providing vaccination performance figures, and maintaining accurate spreadsheets of data required as part of service specifications.
• To support and assist all members of the School Age Immunisation Service within a community setting, i.e., schools and clinics under the direction of a suitably qualified member of the team.
• To contribute to achieving key objectives and outcomes.
• Supporting the delivery of vaccination targets in the schools, alternative educational providers venues, clinics, and community settings alongside other members of The School Age Immunisation Team

To contribute to the planning, and implementation of effective vaccinations, health promotion and health education to support vaccination for the client group within communities, schools, alternative educational provider venues and wider partners.

The post holder will promote vaccination and health of school aged children and young people within Staffordshire and Stoke on Trent areas through the public health agenda.

To always maintain cold chain conditions for vaccine, including the daily management of data loggers either at base or during transit to and from venues where vaccinations are offered, ensuring medicine management documentation is completed as per policy and procedures. To keep accurate stock levels of vaccine and equipment to meet the needs of the service.

To co-ordinate the collection of data required to support the outcomes for the service, working closely with the Business Support Officer Team Leader, Programme & Quality Lead, Clinical Leads, and the Performance Team.

To establish and maintain effective working relationships both within MPFT and with external organisations to meet service requirements and support and demonstrate the Trusts equality values.

To contribute to the assessment and information gathering and implementation of programmes of care and support for children and young people, families, and carers under the guidance of a registered practitioner. The care/support plans may include the following:

Signposting to other services

To adhere to Staffordshire Safeguarding Children Boards guidelines, to identify and report any case of suspected or confirmed abuse. To support any children and their families with identified health needs within the Child Protection and Looked After system via delegated responsibility, contributing to reports in accordance with Child Protection policies and procedures.

To contribute to immunisation uptake rates, by actively promoting public health messages.

Compile and maintain a range of databases with support from the Business Support Officer and provide information to service users and communities to facilitate a Partnership Trust wide approach, working closely with the communications teams internally and externally, to co-ordinate this.

To consider the personal circumstances and preferences of children, young people, families and careers in order to implement programmes of care and intervention.

To maintain and develop skills and knowledge to deliver a range of administrative interventions and set an example of good practice to other team members including skill sharing.

To always maintain sensitivity to the emotional needs of children, young people, families, and carers offering reassurance and empathy. This may be regarding the nature/prognosis of their condition, situation, and implications of the same.

To work with individuals and carers who may find it difficult to engage with the service or aspects of the service resulting in uncooperative or challenging behaviour that has to be managed.

To co-ordinate the preparation of documentation required for clients accessing the service, ensuring vulnerable groups are not disadvantaged.

Prioritises their own workload and those they directly supervise, with the support of the Business Support Officer, Team Leader, Programme & Quality Lead and Clinical Lead

To apply skills, knowledge, and competences to recognise any significant change in the holistic needs or situation of the child, young person, family or carer and feedback to the registered practitioner.

Ensures that service user experience is core to all clinical and service development gaining support from the appropriate corporate teams as required.

To maintain contemporaneous and accurate records as required by the organisation and in line with standards. Attend training on Record Keeping on their appointment and then as outlined in the organisations training matrix. Ensure that records are accurate, up to date and accessible by those who need to see them at the time, and in the place where they are needed.

A care record is anything that holds information regarding an individual, collected as part of any aspect of their care provision (including verbal contact, telephone, and liaison with other care providers). Such material can be written, electronic or other media format and includes service user cards, minutes of meetings, research, and audit data, auditory or visual recordings, x-rays, letters, notes, diaries, message books, visit schedules, contact sheets, emails and duplicate copies.

To take responsibility for the safe use and transportation of equipment including vaccine between locations.

To make/produce resources for use in intervention/therapy/care taking direction from registered practitioners and Business Support Officer. as required.

To use problem solving and innovation to deliver a high standard of administrative intervention within competences whilst managing the demands of unplanned aspects of the role where appropriate.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person Specification

Application Form

Essential

• English GCSE
• Mathematics GCSE
• IT platforms including Excel

Desirable

• Immuninsation experience

Interview

Essential

• IT systems experience

Desirable

• RiO, CarePlus, CHiS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

The Bridge Centre

Crooked Bridge Lane

Stafford

ST16 3NE

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)