Job summary
Are you ready to make a meaningful impact in community adult mental health? We are seeking a dynamic Operational Lead to drive excellence in service delivery and support our dedicated team in providing compassionate care.
Telford and Wrekin Community Mental Health Service provides assessment and evidence based interventions for people who are presenting with complex mental health difficulties that are significantly impacting on their daily life alongside our partner organisations.
We have a collective leadership approach within our service where responsibility, decision-making, and influence are shared among a group of leaders rather than being concentrated on a single leader. It's built on collaboration, mutual accountability, and the belief that diverse perspectives lead to stronger outcomes.
We are looking for someone who can;
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Inspire and develop a multidisciplinary team, ensuring a positive and cohesive work environment.
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Lead team-building initiatives to strengthen collaboration and morale.
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Oversee service delivery, ensuring efficient and effective care pathways.
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Work closely with GPs, social care, and voluntary sector partners to integrate services.
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Implement quality improvement strategies to enhance patient outcomes.
We welcome informal visits and enquiries. If you'd like to learn more about the team or role, please feel free to get in touch before applying.
Main duties of the job
- You will carry day to day responsibility for the operational management and delivery of the service.
- Ensure that a high quality of service is developed and delivered within this clinical area.
- Working in partnership with service users, carers, the wider multi-disciplinary team and other partners and agencies to ensure effective outcomes
- To provide leadership and support the Service Manager in ensuring high quality care is provided across the pathway
- With the support of the Service Manager, you will hold delegated responsibility for the management of the pathway team budget.
- You will have responsibility for ensuring performance within designated trust standards including Key Performance Indicators and financial management targets.
- You will be responsible for the management of staff within the team, leadership, the delivery and delegation of management supervision and ensuring appropriate clinical / professional supervision takes place as per Trust policy and procedure.
- You will also play a key role in building relationships and partnership both internally but also within the wider system to ensure that the efficient and effective care is delivered to individuals
About us
By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rate s
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- First level professional nursing /AHP/Social Work qualification.
- Educated to First Degree level or equivalent demonstrable knowledge and experience
Desirable
- Leadership/Management Qualification/Training
Experience
Essential
- Experience of effectively initiating, developing, implementing and evaluating operational processes.
- Significant demonstrable post qualification experience at Band 6 working in a mental health / specialist inpatient setting.
- Evidence of improving service delivery in line with evidence based practice.
- Demonstrable experience in performance management
- Experience in the direct line management of health or social care staff
- Experience in the direct line management of health or social care staff
Desirable
- Experience of managing multi-disciplinary teams
- Experience of inputting into Health Roster system (or equivalent electronic system to input staff absence, sickness etc.
Skills
Essential
- Comprehensive knowledge of relevant health and social care legislation and policy and challenges facing NHS providers.
- Knowledge of regulatory bodies and the requirements associated with this in terms of standards of service delivery, e.g. CQC.
- Resource management skills
- Management and clinical supervision skills
- Risk assessment / risk management knowledge and skills.
- Highly developed communication and interpersonal skills and the ability to demonstrate diplomacy, tact and negotiation skills.
- Ability to lead effective and sustainable change.
- Good knowledge of contemporary issues in professional practice.
Desirable
- Project management skills
- Skills in leading quality improvement initiatives
Person Specification
Qualifications
Essential
- First level professional nursing /AHP/Social Work qualification.
- Educated to First Degree level or equivalent demonstrable knowledge and experience
Desirable
- Leadership/Management Qualification/Training
Experience
Essential
- Experience of effectively initiating, developing, implementing and evaluating operational processes.
- Significant demonstrable post qualification experience at Band 6 working in a mental health / specialist inpatient setting.
- Evidence of improving service delivery in line with evidence based practice.
- Demonstrable experience in performance management
- Experience in the direct line management of health or social care staff
- Experience in the direct line management of health or social care staff
Desirable
- Experience of managing multi-disciplinary teams
- Experience of inputting into Health Roster system (or equivalent electronic system to input staff absence, sickness etc.
Skills
Essential
- Comprehensive knowledge of relevant health and social care legislation and policy and challenges facing NHS providers.
- Knowledge of regulatory bodies and the requirements associated with this in terms of standards of service delivery, e.g. CQC.
- Resource management skills
- Management and clinical supervision skills
- Risk assessment / risk management knowledge and skills.
- Highly developed communication and interpersonal skills and the ability to demonstrate diplomacy, tact and negotiation skills.
- Ability to lead effective and sustainable change.
- Good knowledge of contemporary issues in professional practice.
Desirable
- Project management skills
- Skills in leading quality improvement initiatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
