Job summary
The Complex Assessment team is responsible for assessing and tracking patients requiring a discharge to assess (D2A) bed based service within a timely manner in a non-acute setting.
The post holder will based within MPFT commissioned beds within a discharge to assess setting.
Working closely with the mulit-disciplinary team and external agencies to ensure a robust assessment and a safe discharge.
Main duties of the job
The post holder will be based within MPFT commissioned beds in a discharge to assess (D2A) setting. Working closely with multi-disciplinary teams under the direction of the Patient Flow Team. Gathering and recording information to enable accurate patient assessments to facilitate timely discharge . The post holder will be responsible for the clerical coordination of the discharge process from the point of admission until discharge whilst building robust relationships with patient's families and the multi-disciplinary team.The post holder will be required to effectively provide support to assist in the delivery of safe and effective patient transfer and tracking within D2A Services whilst gathering and collating collateral histories and information regarding current care needs.The Discharge Facilitator will attend meetings, sharing and recording information, escalating any blocks or issues . The post holder should be able to prioritise their own workload to ensure effectiveness and efficiency in delivering objectives whilst working under the supervision of the Flow Team. Being proactive and able to demonstrate good organisational skills and excellent communication skills both in verbal and written correspondence. The role will involve close working with health and social care staff and an understanding of community Home First services alongside knowledge of the Care Act 2014 and the principles of (D2A) would be desirable
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
KEY RESPONSIBILITIES
- To effectively track the patients journey from admission to discharge in a timely manner using in house IT system CDT
- To attend Multi-Disciplinary/ Best Interest meetings to track and update patient journeys which may involve some travelling across the D2A footprint to assist with the flow of patients through the service.
- Follow-up any outstanding professional actions identified in the Multi- Disciplinary Team meeting/ with the appropriate professional/services and establish timescale for completion ensuring CDT is kept accurate.
- Liaison with families and professionals including external agencies to provide timely updates and discharges including the booking of transport.
- Monitoring the progress of ongoing referrals and assessments escalating any issues to the Patient Flow Coordinator
- Reporting of planned discharges to internal teams to facilitate timely admissions and discharges from acute settings
- Develop and manage strong relationships with all partners and colleagues to support timely updates and flow through discharge to assess beds.
- To be able to work closely and at pace, assisting other members of the team to meet deadlines, sharing workload and providing cover for absences where necessary, attending meetings and updating CDT.
- Flexible approach demonstrating ability to respond positively to changes in allocation of work at short notice to set deadlines.
Systems and equipment
- Update and maintain accurate information within shared local health economy patient tracking systems.
- Ensures data and reporting information is presented in a timely manner as required by keeping CDT system updated, adding and discharging patients, uploading documents, ensuring data system is accurate for reporting needs.
- Use of Excel, Office and Teams
- Maintains confidentiality in line with MPFT policies and procedures
- Supports the recording of incidents, safeguarding via MPFT system
Decisions and judgements
- Able to work on your own initiative with supervision, prioritising workload to ensure effectiveness and efficiency in delivering objectives escalating delays and issues when needed.
Communication and relationships
- Adapting communication styles to suit audience with varying cognitive impairments, adhering to trust values using care and compassion when providing and receiving information with both colleagues and patients.
- Develop and maintain strong relationships with all partners and members of the clinical triage team to support discharge and admission avoidance as the service dictates using verbal and written skills.
- Manage relationships with and work alongside all partners associated with the Integrated Complex assessment team, the Post holder will be expected to be professional and Respectful working within the trust values.
- To assist with the induction of new staff and support with all training needs
Physical demands of the job
- Occasional exposure to distressing or emotional circumstances.
- Frequent requirement for long periods of concentration, with frequent interruption
- Work on a rota basis to meet service needs
- Frequent use of a Telephone, VDU and keyboard.
- Frequent requirement for sitting for long periods of time
Job description
Job responsibilities
KEY RESPONSIBILITIES
- To effectively track the patients journey from admission to discharge in a timely manner using in house IT system CDT
- To attend Multi-Disciplinary/ Best Interest meetings to track and update patient journeys which may involve some travelling across the D2A footprint to assist with the flow of patients through the service.
- Follow-up any outstanding professional actions identified in the Multi- Disciplinary Team meeting/ with the appropriate professional/services and establish timescale for completion ensuring CDT is kept accurate.
- Liaison with families and professionals including external agencies to provide timely updates and discharges including the booking of transport.
- Monitoring the progress of ongoing referrals and assessments escalating any issues to the Patient Flow Coordinator
- Reporting of planned discharges to internal teams to facilitate timely admissions and discharges from acute settings
- Develop and manage strong relationships with all partners and colleagues to support timely updates and flow through discharge to assess beds.
- To be able to work closely and at pace, assisting other members of the team to meet deadlines, sharing workload and providing cover for absences where necessary, attending meetings and updating CDT.
- Flexible approach demonstrating ability to respond positively to changes in allocation of work at short notice to set deadlines.
Systems and equipment
- Update and maintain accurate information within shared local health economy patient tracking systems.
- Ensures data and reporting information is presented in a timely manner as required by keeping CDT system updated, adding and discharging patients, uploading documents, ensuring data system is accurate for reporting needs.
- Use of Excel, Office and Teams
- Maintains confidentiality in line with MPFT policies and procedures
- Supports the recording of incidents, safeguarding via MPFT system
Decisions and judgements
- Able to work on your own initiative with supervision, prioritising workload to ensure effectiveness and efficiency in delivering objectives escalating delays and issues when needed.
Communication and relationships
- Adapting communication styles to suit audience with varying cognitive impairments, adhering to trust values using care and compassion when providing and receiving information with both colleagues and patients.
- Develop and maintain strong relationships with all partners and members of the clinical triage team to support discharge and admission avoidance as the service dictates using verbal and written skills.
- Manage relationships with and work alongside all partners associated with the Integrated Complex assessment team, the Post holder will be expected to be professional and Respectful working within the trust values.
- To assist with the induction of new staff and support with all training needs
Physical demands of the job
- Occasional exposure to distressing or emotional circumstances.
- Frequent requirement for long periods of concentration, with frequent interruption
- Work on a rota basis to meet service needs
- Frequent use of a Telephone, VDU and keyboard.
- Frequent requirement for sitting for long periods of time
Person Specification
Experience
Essential
- oEvidence of continuous development and acquisition of new skills and knowledge
- oNVQ Level 3 in Health Care or able to demonstrate equivalent level of knowledge in current role.
- oExperience of working within a hospital or community setting patient facing.
- oExperience of working with clinical and non-clinical staff and relationship management.
- oExperience of using computer based information systems in an office environment.
- oAbility and experience of using IT systems including Microsoft Office and have accurate and competent keyboard skills
- oStandard IT literate with evidenced experience of relevant IT systems/databases.
- oAbility to work across the D2A footprint
- oFlexible approach - demonstrating ability to respond to changes in allocation of work at short notice to set deadlines
- oWork as part of a team
Desirable
- Experience in healthcare and understanding of patient flow
- oHave an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting
- oUnderstanding of local services that are provided as part of hospital admission and avoidance
Knowledge
Essential
- oHave an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting
Desirable
- oUnderstanding of local services that are provided as part of hospital admission and avoidance
Person Specification
Experience
Essential
- oEvidence of continuous development and acquisition of new skills and knowledge
- oNVQ Level 3 in Health Care or able to demonstrate equivalent level of knowledge in current role.
- oExperience of working within a hospital or community setting patient facing.
- oExperience of working with clinical and non-clinical staff and relationship management.
- oExperience of using computer based information systems in an office environment.
- oAbility and experience of using IT systems including Microsoft Office and have accurate and competent keyboard skills
- oStandard IT literate with evidenced experience of relevant IT systems/databases.
- oAbility to work across the D2A footprint
- oFlexible approach - demonstrating ability to respond to changes in allocation of work at short notice to set deadlines
- oWork as part of a team
Desirable
- Experience in healthcare and understanding of patient flow
- oHave an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting
- oUnderstanding of local services that are provided as part of hospital admission and avoidance
Knowledge
Essential
- oHave an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting
Desirable
- oUnderstanding of local services that are provided as part of hospital admission and avoidance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
