Receptionist / Administrative Assistant

Job summary

We are recruiting for 1 full time receptionist/ administration assistant to join the Shropshire, Telford and Wrekin NHS Talking Therapies Service.

Welcome! The Shropshire, Telford & Wrekin NHS Talking TherapiesService is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors. We deliver Talking Therapies to the people of Shropshire, Telford & Wrekin which has exciting, diverse and growing modern towns, surrounded by the stunning Shropshire countryside.

Our NHS Talking Therapiesteam is a great place to work. We have recently redefined our service offer, including a new leadership structure, and we need your help with the continued development of the new ways of working.

You will be responsible for providing a quality reception and administrative service supporting pathway clinicians and managers, working in close co-operation with all staff groups and other medical professionals. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the Deputy Admin Team Leader.

The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role. You will be required the ability to work under pressure. Work pressures can include telephone calls, visitors and conflicting demands with a requirement for prioritising and managing workloads

Main duties of the job

• To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by Deputy Team Leader.
• Handle incoming and outgoing telephone calls in a polite and efficient manner.
• Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times
• Prioritise own workload and meet deadlines in order to meet the requirements of the post
• Regular data entry and booking of appointments for service users on the clinical patient administration system, IAPTus

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications