Job summary
Work base - Mental Health Admin Team (East, South Staffs) office at St Michael's Court, Trent Valley Rd, Lichfield, WS13 6EF (with the ad hoc need to work at our community reception areas in either Lichfield, Tamworth or Burton). Hours - Mon-Fri (9 am-5 pm)
If you are a proactive, enthusiastic and experienced Administrator we would encourage you to consider this post, working in our Mental Health Admin Team. Our Administrators are an integral part of the Team supporting our Medics and Clinicians in a variety of admin tasks. The role is busy, challenging and rewarding.
No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to this role, we would love to learn more about you and would encourage you to apply. Training is provided on our Trusts systems, eg our clinical system RIO.
Main duties of the job
- Administration work for Consultant Psychiatrist/Doctors and other mental health professionals, eg handling queries, producing clinical letters (some via digital dictation), diary and clinic appointment management
- Answering calls and handling often complex queries of a challenging/sensitive nature taking concise accurate messages.
- Using own initiative to proactively resolve problems
- Cohesive working within a centralised admin team
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
- Supporting your career development and progression.
- Excellent NHS Pension scheme
- Generous maternity, paternity, adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients.
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccination every year
- Attractive relocation package
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
What we can offer
- An opportunity to start your career in the NHS
- Training on our clinical and Trust systems
- Individually tailored induction/training in post plus shadowing colleagues
- Competitive annual leave commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.
- Qualification options such as NVQs
- Regular 1-to-1 supervisions and appraisals with your Manager
- Joining the NHS pension scheme
- Support services such as occupational health and wellbeing services
- NHS discounts such as Blue Light Card option
What are we looking for?
- Flexibility to meet service need with a passion for quality
- A confident communicator, with strong customer service skills
- Good grammar and written skills
- Honesty, integrity and commitment
- Strong computer and keyboard skills
- Experience of clinical systems (RIO or similar) desirable
- Resilience to work in a busy service
- A passion for the care and support provided to our service users
- Experience of working in the NHS or a healthcare setting would be ideal
- Ideally hold an NVQ level 3 admin or equivalent qualification/experience.
We welcome interested applicants with any questions to contact Denise Freeman, Admin Team Leader on 07866 372 490 or via denise.freeman@mpft.nhs.uk
Please note, this advert may close early dependent on the number of applicants received. Previous applicants need not apply.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
What we can offer
- An opportunity to start your career in the NHS
- Training on our clinical and Trust systems
- Individually tailored induction/training in post plus shadowing colleagues
- Competitive annual leave commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.
- Qualification options such as NVQs
- Regular 1-to-1 supervisions and appraisals with your Manager
- Joining the NHS pension scheme
- Support services such as occupational health and wellbeing services
- NHS discounts such as Blue Light Card option
What are we looking for?
- Flexibility to meet service need with a passion for quality
- A confident communicator, with strong customer service skills
- Good grammar and written skills
- Honesty, integrity and commitment
- Strong computer and keyboard skills
- Experience of clinical systems (RIO or similar) desirable
- Resilience to work in a busy service
- A passion for the care and support provided to our service users
- Experience of working in the NHS or a healthcare setting would be ideal
- Ideally hold an NVQ level 3 admin or equivalent qualification/experience.
We welcome interested applicants with any questions to contact Denise Freeman, Admin Team Leader on 07866 372 490 or via denise.freeman@mpft.nhs.uk
Please note, this advert may close early dependent on the number of applicants received. Previous applicants need not apply.
Person Specification
Qualifications
Essential
- NVQ 3 in Business Admin, finance, customer care or relevant experience
- Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
Desirable
- Audio Transcription RSA II
- ECDL
- RSA III typing
Experience
Essential
- Previous secretarial / administrative experience
- A good understanding of office procedures
- Working as part of a team
- Dealing with the public
- Manage and prioritise own workload
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Person Specification
Qualifications
Essential
- NVQ 3 in Business Admin, finance, customer care or relevant experience
- Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
Desirable
- Audio Transcription RSA II
- ECDL
- RSA III typing
Experience
Essential
- Previous secretarial / administrative experience
- A good understanding of office procedures
- Working as part of a team
- Dealing with the public
- Manage and prioritise own workload
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
