Hub Administrator

Job summary

We have an exciting opportunity available within our 0-19 Stoke on Trent Integrated Health Visitor and School Nursing Hub.

Our Hub provides a single point of access for children, young people and families accessing our Health Visiting and School Nursing Teams across the City of Stoke on Trent. This service aims are to process, assess and determine the health needs of children and young people (CYP) to ensure their needs are met with the correct service provision through liaison and multi-agency working.

You would be the first point of contact for clients and professionals into the service. Duties will include making telephone calls, using patient electronic records, liaison with professionals, making and changing appointments.

Main duties of the job

• Answering the telephone as first point of access to the service
• Offer a word processing service to other teams within the service
• Maintain excellent channels of communication to all team members
• Process referrals and determine the appropriate professional to send to following processes and protocols
• Maintain an effective office support system
• Input into electronic diaries for clinical and non-clinical activities
• Take and relay any messages and deal with requests when necessary
• Undertake any training and development to fulfil the requirements of the post.
• To use electronic patient records RIO to ensure children and young people are on the system, book and change appointments.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.