Job summary
A fantastic opportunity for anyone looking to work bank shifts over the coming months, supporting the local health and care community.
Flexible hours and working patterns available, dependent upon assignment. - Various locations across Staffordshire and Stoke-on-Trent
We are looking for friendly and caring individuals with some experience of administrative or reception work, whether in a health care setting or other organisation working with the general public.
Please note these roles can be full time or part time, however we are unable to offer sponsorship for these roles at this time
Main duties of the job
To provide administrative supportTo take calls from patients, carers, members of the public and Health/Social Care staff.Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff at all times in accordance with Caldicott Guidance and Data Protection Act 1998.
About us
About the Staffordshire & Stoke-on-Trent People Hub:
We work in partnership with NHS Trusts and care organisations across Staffordshire and Stoke-on-Trent, finding the right people for the right job roles in response to local needs. You'll be joining a hub of likeminded people ready to help and support the local health and care economy. You will have access to a variety of job opportunities of varying length; some roles may be up to 12 months whilst others are more ad hoc and in response to urgent requests.
Eligibility
- Previous NHS experience is welcomed, but not essential
- Knowledge of EMIS, RiO and SystmOne welcomed, but not essential
Job description
Job responsibilities
- To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties due to old age, hearing loss, pain, fear, and language or learning difficulties. Information must be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
- To work as part of a team and individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave.
- To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
- To appoint, cancel and rearrange appointments as required using the (Rio) Referral system.
- To answer telephone enquiries from members of the public and other healthcare.
- To work process letters as appropriate in relation to booking.
- To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
- To manage the day-to-day running of clinics ensuring they are used to capacity.
- The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.
- Recording accurate, confidential, and sensitive patient information.
- Methodical and able to work under pressure.
Job description
Job responsibilities
- To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties due to old age, hearing loss, pain, fear, and language or learning difficulties. Information must be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
- To work as part of a team and individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave.
- To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
- To appoint, cancel and rearrange appointments as required using the (Rio) Referral system.
- To answer telephone enquiries from members of the public and other healthcare.
- To work process letters as appropriate in relation to booking.
- To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
- To manage the day-to-day running of clinics ensuring they are used to capacity.
- The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.
- Recording accurate, confidential, and sensitive patient information.
- Methodical and able to work under pressure.
Person Specification
Qualifications
Essential
- Good Standard of education
Desirable
- RSA11, Business Administration NVQ level 2 or equivalent.
Experience
Essential
- Previous experience of office and Administration procedures
Desirable
- Rio, System1, EMIS Experience
- Microsoft Office
Skills
Essential
- Good interpersonal skills / ability to communicate verbally
- Demonstrate an understanding of confidentiality issues regarding patients, staff and sensitive Trust matters
Person Specification
Qualifications
Essential
- Good Standard of education
Desirable
- RSA11, Business Administration NVQ level 2 or equivalent.
Experience
Essential
- Previous experience of office and Administration procedures
Desirable
- Rio, System1, EMIS Experience
- Microsoft Office
Skills
Essential
- Good interpersonal skills / ability to communicate verbally
- Demonstrate an understanding of confidentiality issues regarding patients, staff and sensitive Trust matters
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
