Job summary
To provide a quality reception/administration/appointment booking service within the Outpatient/Health Records Department, dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone or face to face when working in the outpatients reception. To provide administrative support to clinical and non-clinical staff as required and to work without direct supervision, prioritise own workload, work on own initiative and manage time effectively.
Main duties of the job
To provide a quality reception/administration/appointment booking service within the Outpatient/Health Records Department, dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone or face to face when working in the outpatients reception. To provide administrative support to clinical and non-clinical staff as required and to work without direct supervision, prioritise own workload, work on own initiative and manage time effectively.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Job description
Job responsibilities
1. To cover reception in the outpatients department, greeting patients on arrival for a clinic appointment in the outpatient department, booking the patient in using the clinical system and directing patients to the appropriate waiting area.2. To communicate non-clinical verbal information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.3. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.4. To appoint, cancel and rearrange appointments as required using the Trusts patient recording system.5. To answer telephone enquiries from members of the public and other healthcare departments / professionals.6. To process appropriate letters in relation to the patients appointment.7. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.8. To support the day-to-day running of clinics ensuring they are used to capacity.9. The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT.10. Recording accurate, confidential and sensitive patient information11. Methodical and able to work under pressure and multi-task.12. Compliance of Standard Operating Procedures, good practice and established precedents.13. Demonstrate a willingness to undertake further training, identification of own development and training needs
Job description
Job responsibilities
1. To cover reception in the outpatients department, greeting patients on arrival for a clinic appointment in the outpatient department, booking the patient in using the clinical system and directing patients to the appropriate waiting area.2. To communicate non-clinical verbal information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.3. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.4. To appoint, cancel and rearrange appointments as required using the Trusts patient recording system.5. To answer telephone enquiries from members of the public and other healthcare departments / professionals.6. To process appropriate letters in relation to the patients appointment.7. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.8. To support the day-to-day running of clinics ensuring they are used to capacity.9. The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT.10. Recording accurate, confidential and sensitive patient information11. Methodical and able to work under pressure and multi-task.12. Compliance of Standard Operating Procedures, good practice and established precedents.13. Demonstrate a willingness to undertake further training, identification of own development and training needs
Person Specification
Knowledge and skills
Essential
Desirable
- Customer Service Training
Experience
Essential
- Reception duties i.e. telephone and computer work
Desirable
Personal
Essential
- Honesty, trustworthy and able to maintain confidentiality at all times
Desirable
- A positive attitude and enthusiastic approach to work
Person Specification
Knowledge and skills
Essential
Desirable
- Customer Service Training
Experience
Essential
- Reception duties i.e. telephone and computer work
Desirable
Personal
Essential
- Honesty, trustworthy and able to maintain confidentiality at all times
Desirable
- A positive attitude and enthusiastic approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Haywood Hospital / Bradwell Hospital
High Lane
Newcastle under Lyme
ST6 7AG
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
