Job summary
Band 2 Admin Assistant/Receptionist 12 month fixed term contract
Work base - Reception, East Admin Team, St Michael's Court, Lichfield WS13 6EE
Hours - 9 am to 5 pm Monday-Friday
Are you interested in an NHS admin career in the Mental Health Sector? Maybe you already work in an admin role and are looking for your first NHS job or maybe you have the transferrable skills we are looking for. If your experience looks a little different from what we have identified and you think you can bring the right attitude and add value to this role, we would love to learn more about you and would encourage you to apply.
Please note: this is a 12 month fixed term contract with our Trust, but could open doors and lead to opportunities within MPFT for future employment if the successful candidate proves themselves during this contract period.
You will be joining our friendly, welcoming and supportive Community Mental Health Administration Team in this role as primary Receptionist at our community base at St Michael's Court, Lichfield.
Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support all our employees to progress if they wish and when available offer internal opportunities for career progression and training. Regular 1-to-1 supervision and appraisals with the Admin Team Leader take place.
Main duties of the job
Main duties of the job
To be successful in this role you will be required be organised, professional and adaptable with excellent communication skills and a high level of written and spoken English.
This Receptionist/Admin Assistant role includes:
Good communication skills
Confident, pleasant customer service skills
Good time management and prioritising work
Managing the flow of visitors to our busy Reception through the day
Ability produce quality documents in a very busy environment
Welcoming service users and their family or carers into the service on arrival
Producing letters via RiO (our clinical record system)
Completing a wide range of admin tasks from an electronic workflow inbox
Scanning, uploading and copying.
Room bookings via outlook room calendars & MICAD our bespoke booking system.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
- Supporting your career development and progression.
- Excellent NHS Pension scheme
- Generous maternity, paternity, adoption leave
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients.
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccination every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Please see attached for the full job description and person specification.
We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email Denise.Freeman@mpft.nhs.uk
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Please see attached for the full job description and person specification.
We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email Denise.Freeman@mpft.nhs.uk
Person Specification
Qualifications
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
Desirable
- Previous admin or customer service experience.
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system and dealing with the public
Skills
Essential
- Excellent typing skills, including audio-typing.
- Proficient in the use of computer packages, including Microsoft Office
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate an understanding of the importance of effective teamwork
Desirable
- Experience of minute taking
- Customer service skills
Person Specification
Qualifications
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
Desirable
- Previous admin or customer service experience.
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system and dealing with the public
Skills
Essential
- Excellent typing skills, including audio-typing.
- Proficient in the use of computer packages, including Microsoft Office
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate an understanding of the importance of effective teamwork
Desirable
- Experience of minute taking
- Customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
