Job summary
Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our dedicated team as an Assistant Navigator with the potential for development to Band 4 within 12 months.
As an Assistant Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.
This isn't just a job; it's an invitation to be part of an award-winning team that collaborates closely with Staffordshire Police and Mental Health Services. Your role is more than a title; it's an opportunity to make a real impact on the community.
Main duties of the job
- Provide appropriate assistance and support to people who contact the service and their carers. This will include supporting individuals to access health, social care, community services and mainstream community life
- Complete an assessment with people while considering their financial and other resources, enable them to access support services which will assist with their health and social care needs.
- Contribute to and monitor risk assessments and risk management plans, using a traffic light system in consultation with appropriately qualified team members in line with Trust Procedures, involving other professionals as required
- A commitment to delivering a flexible service which operates 24 hours a day, 365 days a year
- To supervise and assist the Assistant Access Navigators on the Access Team to ensure a quality service is provided.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
- Supporting your career development and progression.
- Excellent NHS Pension scheme
- Generous maternity, paternity, adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients.
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccination every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Why work with us?
- Accelerated Development: We are committed to supporting your professional growth. As an Assistant Navigator, you will have the opportunity to develop your skills and progress to Band 4 within just 12 months. Our structured development program will provide you with the necessary training and support to excel in your role.
- Making a Difference: As an Assistant Navigator, you will have a direct impact on improving the lives of individuals seeking mental health support. Your compassionate approach and guidance will help them navigate the challenges they face, fostering their recovery and well-being.
- Dynamic Environment: Our Mental Health and Social Inclusion Hub offers a fast-paced and dynamic work environment. You will have the opportunity to work alongside a supportive team, collaborate with professionals from various backgrounds, and contribute to transformative initiatives.
- Continuous Learning and Development: We believe in investing in our employees' growth. As an Assistant Navigator, you will have access to training and development opportunities, allowing you to enhance your skills and knowledge in the field of mental health. We are committed to supporting your professional development.
- Team Support and Collaboration: Our team is known for its fantastic spirit and unity. We foster a positive work environment built on trust, collaboration, and mutual support. You will work closely with colleagues who share your passion for making a difference, ensuring a fulfilling and rewarding experience.
- Empowering Work Culture: At our Mental Health and Social Inclusion Hub, we strive to empower both service users and professionals. By providing effective guidance and follow-up calls, you will enable individuals to access the support they need and professionals to deliver quality care.
If you are an empathetic individual with strong communication skills and a drive for personal development, we invite you to join our Mental Health and Social Inclusion Hub as an Assistant Navigator. This role offers the opportunity for accelerated growth within the Band 4 framework, allowing you to progress in your career within just 12 months.
Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community.
If you have any questions about the role please contact Debbie Shaw (Operational Lead) Debbie.shaw@mpft.nhs.uk / 0808 196 3002
Job description
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Why work with us?
- Accelerated Development: We are committed to supporting your professional growth. As an Assistant Navigator, you will have the opportunity to develop your skills and progress to Band 4 within just 12 months. Our structured development program will provide you with the necessary training and support to excel in your role.
- Making a Difference: As an Assistant Navigator, you will have a direct impact on improving the lives of individuals seeking mental health support. Your compassionate approach and guidance will help them navigate the challenges they face, fostering their recovery and well-being.
- Dynamic Environment: Our Mental Health and Social Inclusion Hub offers a fast-paced and dynamic work environment. You will have the opportunity to work alongside a supportive team, collaborate with professionals from various backgrounds, and contribute to transformative initiatives.
- Continuous Learning and Development: We believe in investing in our employees' growth. As an Assistant Navigator, you will have access to training and development opportunities, allowing you to enhance your skills and knowledge in the field of mental health. We are committed to supporting your professional development.
- Team Support and Collaboration: Our team is known for its fantastic spirit and unity. We foster a positive work environment built on trust, collaboration, and mutual support. You will work closely with colleagues who share your passion for making a difference, ensuring a fulfilling and rewarding experience.
- Empowering Work Culture: At our Mental Health and Social Inclusion Hub, we strive to empower both service users and professionals. By providing effective guidance and follow-up calls, you will enable individuals to access the support they need and professionals to deliver quality care.
If you are an empathetic individual with strong communication skills and a drive for personal development, we invite you to join our Mental Health and Social Inclusion Hub as an Assistant Navigator. This role offers the opportunity for accelerated growth within the Band 4 framework, allowing you to progress in your career within just 12 months.
Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community.
If you have any questions about the role please contact Debbie Shaw (Operational Lead) Debbie.shaw@mpft.nhs.uk / 0808 196 3002
Person Specification
Skills & Knowledge
Essential
- oGood written and verbal communications skills
- oExcellent telephone skills
- oAbility to maintain information in a confidential and secure manner.
Desirable
- oAwareness of Mental Health legislation, current thinking in Mental Health, Personalisation and Wellbeing
Experience
Essential
- oAble to work within a Team environment and contribute effectively to Team / Service development.
- oPrevious customer care experience.
Desirable
- oPrevious NHS Experience
- oPrevious experience in a similar role.
Qualifications & Training
Essential
- oPossesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
- oA clear understanding of and commitment to equal opportunities and anti-discriminatory practice
Desirable
- oNVQ 3 or Level 3 Diploma in a related subject, e.g. Customer Care or Business Administration
- oLevel 2 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
Person Specification
Skills & Knowledge
Essential
- oGood written and verbal communications skills
- oExcellent telephone skills
- oAbility to maintain information in a confidential and secure manner.
Desirable
- oAwareness of Mental Health legislation, current thinking in Mental Health, Personalisation and Wellbeing
Experience
Essential
- oAble to work within a Team environment and contribute effectively to Team / Service development.
- oPrevious customer care experience.
Desirable
- oPrevious NHS Experience
- oPrevious experience in a similar role.
Qualifications & Training
Essential
- oPossesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
- oA clear understanding of and commitment to equal opportunities and anti-discriminatory practice
Desirable
- oNVQ 3 or Level 3 Diploma in a related subject, e.g. Customer Care or Business Administration
- oLevel 2 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
