Reception/Admin Assistant

Job summary

The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) inShropshire, Telford and Wrekin. We are seeking a friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.

You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.

This role is demanding, but is rewarding as you support this team and the BeeU service as a whole. We would love to hear from you if this role is of interest to you!

Please note this vacancy may close early if we receive a high volume of applications for the role.

Main duties of the job

• To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
• Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
• To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
• Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
• Type a range of documents including emailed requests, copy typing and audio transcription (via Winscribe digital dictation system) generated by the mental health pathway teams.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.
• Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.

About us

By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by

Supporting your career development and progression.

Excellent NHS Pension scheme

Generous maternity, paternity, adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients.

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccination every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.