Administrative Assistant/Receptionist - Mental Health Community Team

Job summary

Part Time (22.5 hrs per week) 9am-5pm, Monday to Wednesday

Work base - West Admin Team office & reception, Park House in Cannock WS11 1JN

Are you interested in an admin career in the NHS in the Mental Health Sector? Maybe you already working within healthcare and are looking for your first role within the NHS or maybe you have the transferrable skills we are looking for to effectively support our busy teams. You will be joining our friendly, welcoming and supportive Community Mental Health Team based in Cannock to support our busy reception and admin teams within our Community Mental Health Services and you may be expected to work in both Cannock and Stafford on a rotational basis so will need to be able to travel across the patch.

This an exciting opportunity to excel and develop your career with a wide range of exciting options available. We encourage all our employees to progress if they wish and provide internal opportunities for career progression and training.

For this role you will ideally hold an NVQ level 2 or equivalent qualification/experience, however this is not essential. If your experience looks a little different from what we have identified and you think you can bring the right attitude and add value to this role, we would love to learn more about you and would encourage you to apply.

Main duties of the job

To be successful in this role you will be required be a highly organised, professional and adaptable administrator and an excellent communicator with a high level of written and spoken English and proficient in using systems however, training will be provided.

This Admin/Receptionist role offers wide variety of daily tasks including:

Handling a large number of incoming calls, which can be challenging, distressing and of a sensitive nature.

Communication skills are vital, along with the ability to prioritise work and produce quality documents in a very busy environment.

Welcoming service users and their family or carers into the service on arrival.

Producing both standard, bespoke or dictated letters via RiO (our clinical record system)

Completing a wide range of admin tasks from an electronic work flow inbox

Scanning, uploading and copying.

Room bookings via outlook room calendars & our bespoke booking system.

Training and personal development are important to us and 1-to-1 supervision and appraisals with the Admin Team Leader are ongoing.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Excellent NHS Pension scheme
• Generous maternity, paternity, adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccination every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.