Administrator Single Point of Access

Job summary

An exciting opportunity has arisen to join our Families' Health and Wellbeing Service (0-19) HUB administration team, based in Rugeley. This is a 9-5 service Monday - Friday to include a mixture of remote working which will accommodate the needs and requirements of department. Working a total of 18.75 hours per week and hours to suit the successful candidate. The post is offered as a 12 month fixed term contract.

We are looking for a self-motivated administrator who enjoys the challenge of a fast-paced customer service environment, who is kind, caring and compassionate and lives the values and behaviours of our trust. The successful applicant will be a part of a supportive skill mix team of administrators and clinicians including Health Visitors, School Nurses and Nursery Nurses offering an integrated, flexible and family focused service for children, young people and professionals across Staffordshire.

Main duties of the job

• Answering the phone as a first point of contact and dealing with queries from patients, parents and carers ensuring a positive customer experience of people contacting the service.
• To address enquires where appropriate make decisions and facilitate outcome.
• To ensure that a confidential and efficient word processing service is provided to members of the Universal and Emotional Health and Wellbeing Teams,
• To operate an effective task list to ensure all enquiries and referrals are adhered to, dealt with and followed-up where appropriate.
• To produce data analysis on behalf of these teams and monitor performance.
• To maintain excellent channels of communication with all team members and connected departments/agencies.
• Processing new referrals received in paper and email format; including reviewing referrals to determine the appropriate professional required based on protocols, pathways and standard operating procedures
• Maintain an effective office support system including filing, photocopying, faxing, scanning on behalf of the service
• Input into electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required.
• Be the first point of contact for any new referrals received by the Team, deciding on appropriate next steps including phone call direction, making appointments, and seeking further information/clarification, as required

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rate s
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)