Track Administrator

Midlands Partnership NHS Foundation Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join an expanding and developing service based at Royal Stoke Hospital

We are seeking an enthusiastic and self-motivated Track Administrator to join our dynamic team.

The role includes processing referrals, tracking patients' progress and arranging the discharge of patients. Candidates will be expected to liaise with hospital staff, families and members of the multi-disciplinary team.

We need an energetic and driven person who can support the team and liaise as appropriate, with staff in acute and community settings to ensure safe and timely discharges.

The service currently operates a 7 day service through the hours of 8am to 8pm. The hours worked will include weekends and Bank Holidays.

This role requires an enthusiastic and innovative individual who possesses excellent administrative, communication and organisational skills. Candidates must have the ability to work autonomously and as part of the team and should be able to effectively time manage and prioritise multiple tasks.

Main duties of the job

The Track Administrator is required to effectively provide administrative support to assist in the delivery of safe and effective patient transfer and tracking within Discharge to Assess Services.

The Track team is responsible for information flow to the local health economy, and for the Track Function of the patient journey.

The post holder should be able to prioritise their own workload to ensure effectiveness and efficiency in delivering objectives whilst working with minimal supervision. Being proactive and able to demonstrate good organisational skills and excellent communication skills both in verbal and written correspondence.

The role will involve close working with health and social care staff within the triage function and an understanding of community Home First services will be essential alongside a desirable knowledge of the Care Act 2014 and the principles of Discharge to Assess (D2A).

The post will be providing a 7 day a week service operating from 8am to 8pm, the post holder will be expected to work on a rota basis giving coverage across these hours 7 days a week with potential to be part of an on call rota.

The role is varied and requires confidentiality, initiative, flexibility and capability of working under pressure and to deadlines.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year 0

Contract

Permanent

Working pattern

Full-time

Reference number

301-SB-24-6072895

Job locations

Under Graduate Medical School

London Road

Stoke on Trent

ST4 6QG


Job description

Job responsibilities

  • Develop and maintain strong relationships with all partners, and members of the clinical triage team to support discharge and admission avoidance as the service dictates
  • Manage relationships with and work alongside all partners associated within the Integrated Discharge Hub
  • To effectively track the patient's journey from referral to discharge in a timely manner
  • To be able to work closely and at pace, assisting other members of the Track administrative team to meet deadlines, sharing workload and providing cover for absences where necessary
  • To provide a comprehensive administrative support service to the Integrated Discharge Hub
  • Use in house packages to maintain and monitor patient flow for audit purposes
  • To assist with the induction of new staff
  • To participate in service improvement programmes appropriate to the banding of the post
  • To provide cover for colleagues in the event of absences
  • To participate in Team meetings
  • Arrange meetings, book venues as required
  • Attend meetings to take minutes as required
  • Any other duties commensurate with the post

Job description

Job responsibilities

  • Develop and maintain strong relationships with all partners, and members of the clinical triage team to support discharge and admission avoidance as the service dictates
  • Manage relationships with and work alongside all partners associated within the Integrated Discharge Hub
  • To effectively track the patient's journey from referral to discharge in a timely manner
  • To be able to work closely and at pace, assisting other members of the Track administrative team to meet deadlines, sharing workload and providing cover for absences where necessary
  • To provide a comprehensive administrative support service to the Integrated Discharge Hub
  • Use in house packages to maintain and monitor patient flow for audit purposes
  • To assist with the induction of new staff
  • To participate in service improvement programmes appropriate to the banding of the post
  • To provide cover for colleagues in the event of absences
  • To participate in Team meetings
  • Arrange meetings, book venues as required
  • Attend meetings to take minutes as required
  • Any other duties commensurate with the post

Person Specification

telephone skills

Essential

  • organisational skills

Desirable

  • calm under pressure

communication

Essential

  • communication skills, experience of working customer facing role

Desirable

  • maths, English GSCE

working under pressure

Essential

  • working under pressure

Desirable

  • resilience
Person Specification

telephone skills

Essential

  • organisational skills

Desirable

  • calm under pressure

communication

Essential

  • communication skills, experience of working customer facing role

Desirable

  • maths, English GSCE

working under pressure

Essential

  • working under pressure

Desirable

  • resilience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Under Graduate Medical School

London Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Under Graduate Medical School

London Road

Stoke on Trent

ST4 6QG


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Track Lead

Leanne Bowers

leanne.bowers@mpft.nhs.uk

01782679143

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year 0

Contract

Permanent

Working pattern

Full-time

Reference number

301-SB-24-6072895

Job locations

Under Graduate Medical School

London Road

Stoke on Trent

ST4 6QG


Supporting documents

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