Job summary
**Previous applicants need not apply**
We are seeking 2 experienced and highly organised administrators for the NHS Staffordshire and Stoke on Trent Talking Therapies Service
1 x Full time, based in Burton starting December 2023
1 x 2 days, based in Tamworth starting February 2024
Candidates should be skilled and experienced in administration, and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service. Based mainly in Burton or Tamworth, the successful candidates should be able to travel to the different sites when required to cover other MPFT Talking Therapies Services across South Staffordshire
Main duties of the job
The post holders will provide a varied range of administrative duties and act as a focal point for communication. Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload to react quickly to changing situations. Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.
We are seeking individuals who are enthusiastic, compassionate, flexible and creative in their approach who can work alongside team members to provide high quality and effective administrative support.
The successful candidates will be supervised and line managed by the Business Support Manager but will be expected to work with high levels of autonomy in a high volume, time limited therapeutic setting. Previous experience working in an IAPT or equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.
The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. The successful candidates should be prepared to work flexibly to meet service needs within these hours
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
Supporting your career development and progression.
Excellent NHS Pension scheme
Generous maternity, paternity, adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients.
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccination every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
Key Responsibilities
- To be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
- To organise own workload using independent judgement to prioritise required tasks and duties.
- To provide confidential secretarial and organisational support to all staff
- To maintain outlook calendars.
- To use a range of office machinery including the use of computerised data systems and word processing facilities.
- To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
- To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
- To support the team/ manager in organising the administrative function of the team.
- To process referrals to the team and update patient files as and when required.
- To take minutes of meetings, transcribe minutes and distribute to team members
- To undertake such other duties as may be required.
A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement
Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.
Job description
Job responsibilities
Key Responsibilities
- To be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
- To organise own workload using independent judgement to prioritise required tasks and duties.
- To provide confidential secretarial and organisational support to all staff
- To maintain outlook calendars.
- To use a range of office machinery including the use of computerised data systems and word processing facilities.
- To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
- To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
- To support the team/ manager in organising the administrative function of the team.
- To process referrals to the team and update patient files as and when required.
- To take minutes of meetings, transcribe minutes and distribute to team members
- To undertake such other duties as may be required.
A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement
Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.
Person Specification
Experience
Essential
- oPrevious administrative Experience.
- oAble to work within a Team environment and contribute effectively to Team development.
Knowledge and Expertise
Essential
- oThorough working knowledge of using Microsoft Office, including data base management.
Person Specification
Experience
Essential
- oPrevious administrative Experience.
- oAble to work within a Team environment and contribute effectively to Team development.
Knowledge and Expertise
Essential
- oThorough working knowledge of using Microsoft Office, including data base management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Burton full time post - Tamworth Part time post
56 High Street
Burton
DE14 1JS
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
