Job summary
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant to join our BeeU Mental Health Services situated in Severn Fields, Shrewsbury. BeeU provides emotional wellbeing and mental health services for Children and Young People (0-25) in Shropshire, Telford and Wrekin. We also provide neurodevelopmental assessments for children: Autism (ages 5 to 18) and ADHD (ages 6 to 18).
The post holder will be working as part of a team along with other Administrative Assistants and Medical and Clinical Administrators. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
We are looking for someone that can identify with the following skills:
- Enthusiasm to provide a high-quality administrative service.
- Strong computer skills in particular Word and Outlook.
- Attention to detail.
- Good grammar and written skills.
- Honesty, integrity and commitment.
- Quick thinking as priorities can change.
- Strong and confident customer service skills.
- Team player.
- Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.
Main duties of the job
Our Administrative Assistants are an integral part of our Admin Team. The role is busy, challenging and rewarding. We are currently looking for an Administrative Assistant working 30 hours, across 4 days (Monday, Tuesday, Thursday & Friday) supporting the BeeU Mental Health Services.
What will the role entail?
- Provide a welcoming and efficient reception area and a proficient administrative service.
- Use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), MS Teams, Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.
- Utilise the patient administration system (RiO) daily, keeping accurate records such as booking of appointments, clinic letters, prescription queries and outcome letters.
- Confidently handling and prioritising complex telephone queries of a challenging/sensitive nature.
- Concise & accurate message taking.
- Using own initiative to proactively resolve problems.
- Administrative tasks such as photocopying, scanning, uploading documents and other tasks required for service need.
- Support the team in carrying out admin work requests via the centralised admin email inbox.
- Prioritise and screen incoming correspondence ensuring it receives appropriate attention and is distributed to the correct Team/person.
- Work in conjunction with other administrative team colleagues to ensure adequate office cover is in place.
About us
As well as all the usual NHS Benefits including generous leave entitlement and pension scheme, we can also offer you:
- We actively encourage career development provided by in house training programs and coaching support.
- Your career with us will be enjoyable and rewarding as you develop your existing skills and make a real difference for some of the most vulnerable people in society.
- It's a career that you can take pride in and enjoy, and together we can make life better for our communities.
Job description
Job responsibilities
Before applying for this extending and rewarding role, we encourage you to view the full job description and person specification.
Job description
Job responsibilities
Before applying for this extending and rewarding role, we encourage you to view the full job description and person specification.
Person Specification
Qualifications & Training
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
- OCR/RSA II or equivalent experience.
Desirable
- Minimum 1 year admin experience
Skills, Knowledge & Abilities
Essential
- Excellent typing skills.
- Proficient in the use of computer packages, including Microsoft Office.
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to prioritise workload in order to meet conflicting demands and deadlines.
- Ability to work on own initiative.
- Demonstrate an understanding of the importance of effective teamwork.
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate effective verbal and written communication
- Excellent telephone skills
- Willing to travel to other locations as and when required
Desirable
- Audio Typing
- Customer Service Skill
Personal Attributes
Essential
- Ability to be flexible to meet the needs of the service
- Able to identify own development needs and willingness to undertake further training and development
- Motivated, reliable, effective team player with a positive attitude
- Ability to demonstrate the positive application of our behaviours. o Lead by Example o Respectful o Honest and Trustworthy o Caring and Compassionate o Listen and Engage
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Dealing with the public
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Person Specification
Qualifications & Training
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
- OCR/RSA II or equivalent experience.
Desirable
- Minimum 1 year admin experience
Skills, Knowledge & Abilities
Essential
- Excellent typing skills.
- Proficient in the use of computer packages, including Microsoft Office.
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to prioritise workload in order to meet conflicting demands and deadlines.
- Ability to work on own initiative.
- Demonstrate an understanding of the importance of effective teamwork.
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate effective verbal and written communication
- Excellent telephone skills
- Willing to travel to other locations as and when required
Desirable
- Audio Typing
- Customer Service Skill
Personal Attributes
Essential
- Ability to be flexible to meet the needs of the service
- Able to identify own development needs and willingness to undertake further training and development
- Motivated, reliable, effective team player with a positive attitude
- Ability to demonstrate the positive application of our behaviours. o Lead by Example o Respectful o Honest and Trustworthy o Caring and Compassionate o Listen and Engage
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Dealing with the public
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
