MPFT INTERNAL ONLY - Deputy Operational Lead

Job description

Job responsibilities

Leadership / Service Development

1. Be proactive in undertaking specific responsibilities as delegated by the operational manager i.e. take responsibility for work allocation, monitoring annual leave and sickness/absence.

2. Maintain and contribute to the development of standards of practice, conduct or decision making in conjunction with the operational manager.

3. Promote effective interpersonal relationships with all members of the multi-professional team thereby ensuring a good team spirit, collaborative and person centred working practices.

1. Manage the team in accordance with Trust values and Care Group objectives.

1. Work with colleagues to develop and communicate the vision of patient centred care.

1. Participate in the formulation of operational plans; which take into account local, regional and national drivers and support their safe and effective implementation.

1. Develop local objectives and plans within the team in conjunction with the operational manager to deliver services in line with the integrated care agenda and care group objectives.

1. Analyse team data and information relating to performance to inform future service priorities.

1. Ensure active service user involvement is embedded within the team to support service development and innovations.

1. Contribute to the design and development of IT systems that support clinical delivery and capture data and information that will meet commissioners need and inform service evaluation and planning.
2. Support the operational manager to identify new business or contracts for local service provision.

1. To be responsible for a designated area of work, as agreed with the operational manager and to plan and organise efficiently and effectively with regard to operational management and leadership and use of time.

1. To decide priorities for own work area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole.

1. To comply with the organisational and departmental policies and procedures, and to be involved in the reviewing and updating as appropriate.

15. Deputise for the operational Lead in their absence, demonstrating a sound problem solving approach to clinical and management issues, seeking advice from colleagues as appropriate.

16. Discuss personal and professional development needs during an annual appraisal, developing, agreeing and documenting action points in the electronic recording and personal development plan.

17. Ensure that a smart, professional image that enhances the public perception of MPFT and ensuring the professionalism of its staff is portrayed.

Service Management

1. To work with Operational Lead/s and be responsible for the deployment, day-to-day management, supervision and co-ordination of designated staff, co-ordinating the day to day activities of the team.

1. To develop detailed operational plans as instructed by the operational manager, in response to internal and external factors which are reviewed, monitored and updated through team meetings.

1. Support the leadership team to ensure that services are safe and effective and delivered in accordance with evidenced based standards and recognised good practice e.g. NICE guidance.

1. To work with clinical and professional leads in ensuring the team are working to MPFT and care group clinical governance frameworks. This includes implementing recommendations and sharing good practice from serious incidents, complaints, identifying, owning and reporting of risk and actively engaging in clinical audits to ensure we are delivering effective services which adhere to the evidence base.

1. To ensure quality is embedded within all aspects of service delivery and owned by staff. To support staff to actively engage in developing quality improvement projects within their team.

1. Engage in and support the development of policies, procedures and working practices within the team. Ensure implementation, monitoring, evaluation and compliance with all policies and procedures in area of responsibility.

1. Provide immediate advice and direction to team members in relation to operational service issues, analysing and interpreting the various options available.

1. Provide managerial and technical advice to other disciplines and agencies in relation to the service.

1. To manage performance data effectively and ensure that the team meet their national and key performance targets highlighted in the service specification. Where there are concerns around performance, action plans to be devised with the support of the operational manager.

1. Oversee the management of risk related to the delivery of team level services; identifying and monitoring risk, taking action where necessary to mitigate risk and escalating risks, as appropriate, with support from the leadership team. To support clinical risk management activities within sphere of responsibility.

28. Report near misses and untoward incidents, complaints, clinical emergencies, injury or medicine administration errors as detailed in departmental and Trust protocols and procedures, investigating incidents as required. Be proactive in seeking a response to the issues raised in order to disseminate the actions identified and provide own account of events if asked to support an investigation.

1. Ensure systems are in place to respond promptly and appropriately, in an open manner, to complaints and queries concerning the services delivered at team level.

1. Investigate complaints, meet and respond to complaints and draft complaint responses, as requested by the operational manager.

1. To evidence and highlight service performance against key outcomes and targets through robust data analysis and report writing.

1. To ensure administration is fully embedded within the team and meets the demand and needs of the service.

1. Communicate highly sensitive confidential information relating to patients and staff that require empathy, persuasion and reassurance.

34. Demonstrate knowledge and understanding of budgetary restrictions and their implications. Act as a budgetary signatory in the absence of the Operational Lead/s.

35. Manage the purchase of resources and equipment required for the delivery of team objectives.

Workforce Management and Development

1. Create a team culture in which staff are valued and well-supported and able to deliver services with care and compassion.

1. Improve team functioning and effectiveness by developing team work in line with MPFT Trust Values.

1. Establish structures within the team to ensure effective management and supervision of staff across the service.

1. Ensure systems for clinical supervision are implemented and regularly reviewed for all team members.

1. Work alongside the operational manager to undertake effective workforce planning, including succession planning and training and development planning to ensure the workforce has the necessary skills and knowledge to meet changing service needs across the local health care system.

1. Support the operational manager to manage recruitment and selection of staff, taking into account workforce plans and new ways of working.

1. Monitor and manage attendance e.g. annual leave, training, study leave and sickness absence, taking appropriate management action as required.

Working Conditions

43. Frequent requirement for sitting in a restricted position for a substantial proportion of the working time either in meetings, at a computer desk or while driving.

44. Requirement for key board skills to use IT systems, writing reports, respond to emails etc.

45. Occasional exposure to highly distressing or highly emotional circumstances, listening to clinical information (in meetings, supervision, etc) regarding service users experiences (e.g. child protection issues around extreme neglect and abuse).

46. Frequent requirement to concentrate on reporting writing or data analysis, chairing contentious meetings. There may be frequent interruptions to deal with other urgent matters.

Person Specification

Qualifications & Training

Essential

• Level 5 NVQ Diploma in Leadership and Management or working towards or equivalent experience in relevant clinical, professional or managerial role
• Evidence of ongoing continued professional development

Desirable

• Postgraduate qualification in management and/or leadership
• Leadership or other organisational development training

Experience

Essential

• Experience in working with operational and/or project management roles in the NHS
• Experience of being facilitating service developments
• Experience of services/projects and/or delivering clinical services
• Experience of delivering service changes and developments

Desirable

• In-depth knowledge of local commissioning and provider context including health, social care and education

Skills, Knowledge & Abilities

Essential

• Ability to manage teams of staff and allocate resources to meet objectives and deadlines
• Knowledge and understanding of Community Services
• Knowledge and understanding of current and proposed initiatives impacting on health services
• Excellent written and verbal communication skills. Able to listen to and respect others views and opinions
• Ability to establish effective working relationships with staff, commissioners and partner agencies
• Ability to build credibility and work collaboratively with others across the service
• Ability to influence others at various levels across the organisations
• Effective people management skills, ability to create a culture where staff are valued and supported
• Excellent problem solving skills, able to analyse a situation, identify root causes and seek solutions to address the problem
• Effective decision making skills
• Excellent time management and organisational skills
• Excellent IT skills, ability to use Microsoft Outlook, Word, Excel and Powerpoint
• Ability to communicate contentious and conflicting information in a sensitive and tactful manner, particularly where there may be resistance or barriers to understanding
• Understanding of finance and budget management
• Ability to analyse, interpret and utilise complex information for planning and reporting purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

TBC

Staffordshire

ST5 7NJ

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)