Job summary
The South East Alliance Local Access Point is looking for an enthusiastic, organised, caring individual to join our team. LAP are a supportive, friendly team consisting of Call Handlers and Triage Nurses who support Community and Therapy services within Burntwood, Lichfield & Tamworth.
The team action email referrals and calls through a range of disciplines including self-referrals, families and from external health and social care professionals.
When you join our team, we are committed to investing in you and your career. As new starter you will receive a robust supernumerary induction plan where you will be given opportunity to shadow the teams you will be supporting in order to develop your knowledge and skill base.
You will be assigned a buddy within the team to ensure you receive support and supervision throughout your initial induction and follow on. You will have a yearly appraisal where a development plan will be agreed to aid personal and professional development.
On joining the team you will be supported to complete mandatory training and a range of clinical and IT training sessions to support your triage skills and knowledge. The candidate will not require community experience but this would be desirable.
The post does require the candidate to have a full NMC PIN Registration. Shift patterns for this post consist of 7.5 hour shifts between the hours of 8am and 18.30pm via different shift patterns covering a 7 day service including weekend and bank holidays.
Main duties of the job
Work as a triage staff nurse with a professional and clinical knowledge of community nursing. Whilst not providing regular face to face patient contact the post holder will need to maintain an up to date knowledge of the clinical aspects of community nursing in order to resolve clinical queries over the phone and to enable effective remote assessment and clinical triage. This includes palliative care (particularly symptom management and support to families in the last few days of life); wound care; medication management; diabetes management; catheter and bowel care.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
Supporting your career development and progression.
Excellent NHS Pension scheme
Generous maternity, paternity, adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients.
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccination every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
Main Duties and Responsibilities
- To adhere to and apply the Nursing & Midwifery Council (NMC) code, and all other relevant guidance from the NMC. To be professionally accountable and responsible for all aspects of own work
- To establish and maintain effective working relationships both within the Trust and with external organisations in order to meet service requirements
- To determine eligibility of patients referred to the service and collect additional information to support decision making. To transfer or redirect referrals to appropriate internal or external services as appropriate
- Liaise with patients; families; carers and other service providers to support clinical decision making to identify appropriate management of referrals and messages. This may include providing advice on self-management; transfer to other services or adding contacts for home visits or clinic appointments
- Liaise with nurse in charge of the appropriate nursing team to allocate urgent visits and to discuss potentially complex referrals
- To participate, as a member of the wider LAP team, in the development and review of policies; procedures and clinical protocols relating to the LAP service
- to participate, as a member of the LAP team, in service development. Providing feedback on proposed and ongoing changes and to reflect on own work to suggest areas for improvement and innovation
- To review all referrals and messages to the community nursing service, this will include an understanding of the following areas of care
- Symptom management of deteriorating patients.
- Palliative and end of life care.
- Wound care.
- Bladder catheter and bowel care.
- Recognition of deteriorating patients and potentially life threatening conditions.
- Complex patients with co-morbidities.
- Increase functional ability.
- Improvement in physical and mental health and well-being.
- Interventions in disease and condition management.
- Admission avoidance.
- Supporting discharge
To maintain sensitivity at all times to the emotional needs of the service user and their carers offering reassurance and empathy.
To work with individuals and carers who may find it difficult to engage with the service or aspects of the service resulting in uncooperative or challenging behaviour that has to be managed.
To maintain contemporaneous and accurate records as required by the Trust and in line with professional standards.
Job description
Job responsibilities
Main Duties and Responsibilities
- To adhere to and apply the Nursing & Midwifery Council (NMC) code, and all other relevant guidance from the NMC. To be professionally accountable and responsible for all aspects of own work
- To establish and maintain effective working relationships both within the Trust and with external organisations in order to meet service requirements
- To determine eligibility of patients referred to the service and collect additional information to support decision making. To transfer or redirect referrals to appropriate internal or external services as appropriate
- Liaise with patients; families; carers and other service providers to support clinical decision making to identify appropriate management of referrals and messages. This may include providing advice on self-management; transfer to other services or adding contacts for home visits or clinic appointments
- Liaise with nurse in charge of the appropriate nursing team to allocate urgent visits and to discuss potentially complex referrals
- To participate, as a member of the wider LAP team, in the development and review of policies; procedures and clinical protocols relating to the LAP service
- to participate, as a member of the LAP team, in service development. Providing feedback on proposed and ongoing changes and to reflect on own work to suggest areas for improvement and innovation
- To review all referrals and messages to the community nursing service, this will include an understanding of the following areas of care
- Symptom management of deteriorating patients.
- Palliative and end of life care.
- Wound care.
- Bladder catheter and bowel care.
- Recognition of deteriorating patients and potentially life threatening conditions.
- Complex patients with co-morbidities.
- Increase functional ability.
- Improvement in physical and mental health and well-being.
- Interventions in disease and condition management.
- Admission avoidance.
- Supporting discharge
To maintain sensitivity at all times to the emotional needs of the service user and their carers offering reassurance and empathy.
To work with individuals and carers who may find it difficult to engage with the service or aspects of the service resulting in uncooperative or challenging behaviour that has to be managed.
To maintain contemporaneous and accurate records as required by the Trust and in line with professional standards.
Person Specification
Essential
Essential
- Supporting service users, families and carers in dealing with people with nursing needs
Shortlisting
Essential
- Experience of working as a Community Nurse.
- Adult Nurse Qualification
Desirable
- Telephone Triage experience
Essential
Essential
- Clinical knowledge relevant to the post.
Person Specification
Essential
Essential
- Supporting service users, families and carers in dealing with people with nursing needs
Shortlisting
Essential
- Experience of working as a Community Nurse.
- Adult Nurse Qualification
Desirable
- Telephone Triage experience
Essential
Essential
- Clinical knowledge relevant to the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
