Job summary
Base: Cross Street Clinic, Cross Street, Burton on Trent, DE14 1EG
Hours: Full time 37.5 hours a week OR Part time 20 hours a week (Please specify your preference in your application)
Pay scale: Band 2
We currently have an exciting opportunity for a receptionist to join our CAMHS team based in Burton.
You will be responsible for providing confidential and efficient receptionist support to the CAMHS. You will be expected to follow instructions, prioritise your work and demonstrate initiative in order to fulfil the requirements of the post within prescribed parameters and following guidance from supervisors.
Excellent interpersonal and communication skills are essential plus an ability to deal with sensitive phone calls and be a key member of the team.
Main duties of the job
You will be required to utilise a personal computer for word processing and database management.
You will need to be self-motivated, with the ability to prioritise your daily workload whilst also managing your working time effectively. You will be able work independently as well as being a good team player, with excellent communication and accuracy skills.
For further information Please contact Jo Smith, CAMHS Business Support Officer on: jo.smith@mpft.nhs.uk
**Please note this vacancy will close as soon as sufficient applications have been received, so please apply as soon as possible, if interested**
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
Supporting your career development and progression.
Excellent NHS Pension scheme
Generous maternity, paternity, adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients.
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccination every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
To provide general administrative services to support the smooth running of clinical services including:1.1. Typing letters and reports1.2. General office Photocopying/faxing/scanning/e-mailing.1.3. Preparing letters for external posting (letters in envelopes, franking)1.4. Distributing correspondence digitally (using Docman, e-mail etc)1.5. Uploading paper documents onto the RiO clinical system.1.6. To prepare paperwork/information for health promotion events including campaigns and service promotion within a variety of mediums, particularly utilising virtual platforms such as websites and social media.1.7. Making bookings and cancellations e.g. training places, rooms and interpreters.1.8. Receive, sort and distribute internal and external mail.1.9. Monitoring of an individual or team inbox and sign post accordingly.1.10. To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.1.11. Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate.1.12. Providing cover for other administrative colleagues during staff absence.
Job description
Job responsibilities
To provide general administrative services to support the smooth running of clinical services including:1.1. Typing letters and reports1.2. General office Photocopying/faxing/scanning/e-mailing.1.3. Preparing letters for external posting (letters in envelopes, franking)1.4. Distributing correspondence digitally (using Docman, e-mail etc)1.5. Uploading paper documents onto the RiO clinical system.1.6. To prepare paperwork/information for health promotion events including campaigns and service promotion within a variety of mediums, particularly utilising virtual platforms such as websites and social media.1.7. Making bookings and cancellations e.g. training places, rooms and interpreters.1.8. Receive, sort and distribute internal and external mail.1.9. Monitoring of an individual or team inbox and sign post accordingly.1.10. To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.1.11. Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate.1.12. Providing cover for other administrative colleagues during staff absence.
Person Specification
Qualifications and Training
Essential
- RSA Stage II Word Processing / Text Processing or equivalent
- ECDL/CLAIT IT qualification or equivalent
- English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
Experience
Essential
- Word/Outlook/Excel
- Previous administrative experience
- Evidence of/willingness to undertake training relevant to the post.
- Experience of dealing with confidential information
- Ability to communicate both verbally and writing in an effective way with people from a variety of backgrounds and different ages
- Excellent organisational skills
- Demonstrable ability to manage time effectively
Desirable
- Ability to learn and take initiative once trained
- Use of RiO
- Administrative experience of working in services for children
Person Specification
Qualifications and Training
Essential
- RSA Stage II Word Processing / Text Processing or equivalent
- ECDL/CLAIT IT qualification or equivalent
- English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
Experience
Essential
- Word/Outlook/Excel
- Previous administrative experience
- Evidence of/willingness to undertake training relevant to the post.
- Experience of dealing with confidential information
- Ability to communicate both verbally and writing in an effective way with people from a variety of backgrounds and different ages
- Excellent organisational skills
- Demonstrable ability to manage time effectively
Desirable
- Ability to learn and take initiative once trained
- Use of RiO
- Administrative experience of working in services for children
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
