Clinical Triage Nurse

Job summary

We are looking for Clinical Triage Nurses to join our Unscheduled Care Coordination Centre offering telephone Triage, clinical advice and signposting.

Based in the Smithfield 1 building, Hanley, Stoke on Trent as part of an integrated service between UHNM and MPFT the successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.

The Triage Nurse will provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient's needs. Working closely with, and acting as the referral point for the Acute Care at Home Service and 2hr Urgent Community Response CRIS (Community Rapid Intervention Service).

The Service will be the single point of access for the Staffordshire footprint within the North, South & East Division of MPFT for all admission avoidance referrals from Health and Social Care professionals, for patients requiring Health and Social Care Services. Working closely with all 3 Acute Hospital Trusts UHNM, RWT and UHDB.

Main duties of the job

The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP's, West Midlands Ambulance Service, Community Nurses and all other Health and Social Care Professionals.

The Service operates between the hours of 8am - 10pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.

We require enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

We need the applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive, and be confident in their own decision making, being able to challenge when necessary.

For further details / informal visits contact: 0300 123 0983

Sharon Martin/Joy Bradshaw UCCC Team Leaders

sharon.martin@mpft.nhs.uk joy.bradsaw@mpft.nhs.uk

About us

Working for MPFT

MPFT provides physical and mental health care, learning disability, and adult social care services across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. In addition, we provide services on a wider regional and national basis. We serve a population of 1.5 million and employ around 8,500 members of staff.

By joining MPFT you will become part of a diverse and inclusive team who are empowered and supported to deliver care in a way which is consistent with our values:o putting people at the heart of what we doo empowering people to improve care and wellbeingo delivering better health, better care in partnership

We are embedding values based and inclusive recruitment practices to ensure that all applicants,from any backgrounds, from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals. All have an equal chance of success in achieving arole with us

We will support your career development and progression. Membership of the excellent NHS pension scheme, generous maternity, paternity, adoption leave, pay and the option for flexible working. You will receive up to 27 days annual leave (increasing to 33 days) and the opportunity topurchase additional annual leave.

We are also proud to have a choice of staff networks that help you meet like-minded people.