Job summary
We are seeking a bright and friendly individual to join our team at Beecroft Clinic within Cluster 4 as a receptionist. The role of receptionist provides an efficient, effective service delivering the very best service to our patients and visitors.
You will need to be organised and able to prioritise your own workload. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.
Main duties of the job
- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments
- Carry out administrative tasks such as photocopying, scanning, uploading documents
- Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)
- Manage and deal with calls from service users, families, carers, and other professionals
- Support the team in carrying out admin work requests
- Reception duties
About us
Midlands Partnership NHS Foundation Trust is an award winning organisation being one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.
We encourage career development provided by in house training programs and coaching support.
Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
Job description
Job responsibilities
The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.
You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), and the Cisco Telephony system.
The needs of our service users is our utmost priority with high quality customer care at the heart of this role.
Job description
Job responsibilities
The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.
You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), and the Cisco Telephony system.
The needs of our service users is our utmost priority with high quality customer care at the heart of this role.
Person Specification
Qualifications & Training
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
- OCR/RSA II or equivalent experience.
Desirable
- Minimum 1 year admin experience
Skills, Knowledge & Abilities
Essential
- Excellent typing skills.
- Proficient in the use of computer packages, including Microsoft Office.
- Ability to prioritise workload in order to meet conflicting demands and deadlines.
- Ability to work on own initiative.
- Demonstrate an understanding of the importance of effective teamwork.
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate effective verbal and written communication
- Excellent telephone skills
- Willing to travel to other locations as and when required
Desirable
Personal Attributes
Essential
- Ability to be flexible to meet the needs of the service
- Able to identify own development needs and willingness to undertake further training and development
- Motivated, reliable, effective team player with a positive attitude
- Ability to demonstrate the positive application of our behaviours. o Lead by Example o Respectful o Honest and Trustworthy o Caring and Compassionate o Listen and Engage
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Dealing with the public
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Person Specification
Qualifications & Training
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
- OCR/RSA II or equivalent experience.
Desirable
- Minimum 1 year admin experience
Skills, Knowledge & Abilities
Essential
- Excellent typing skills.
- Proficient in the use of computer packages, including Microsoft Office.
- Ability to prioritise workload in order to meet conflicting demands and deadlines.
- Ability to work on own initiative.
- Demonstrate an understanding of the importance of effective teamwork.
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate effective verbal and written communication
- Excellent telephone skills
- Willing to travel to other locations as and when required
Desirable
Personal Attributes
Essential
- Ability to be flexible to meet the needs of the service
- Able to identify own development needs and willingness to undertake further training and development
- Motivated, reliable, effective team player with a positive attitude
- Ability to demonstrate the positive application of our behaviours. o Lead by Example o Respectful o Honest and Trustworthy o Caring and Compassionate o Listen and Engage
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Dealing with the public
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
