Job summary
Using nursing experience to provide remote triage of calls and referrals made to the community nursing teams in South East Alliance (Covering Burntwood, Lichfield & Tamworth). Liaison with patients; carers and service providers to support clinical decision making. Making appropriate decisions following comprehensive remote triage (using available information from referral information and electronic clinical systems) to ensure the safe management, and allocation visits where needed, in response to calls and referrals received by the community nursing service.
Main duties of the job
Work as a triage staff nurse with a professional and clinical knowledge of community nursing. Whilst not providing regular face to face patient contact the post holder will need to maintain an up to date knowledge of the clinical aspects of community nursing in order to resolve clinical queries over the phone and to enable effective remote assessment and clinical triage. This includes palliative care (particularly symptom management and support to families in the last few days of life); wound care; medication management; diabetes management; catheter and bowel care.
About us
Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.We encourage career development provided by in house training programs and coaching support.Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.We are embedding values based and inclusive recruitment practices to ensure that allapplicants, from any backgrounds, have an equal chance of success in achieving a role with us
Job description
Job responsibilities
Main Duties and Responsibilities
- To adhere to and apply the Nursing & Midwifery Council (NMC) code, and all other relevant guidance from the NMC. To be professionally accountable and responsible for all aspects of own work
- To establish and maintain effective working relationships both within the Trust and with external organisations in order to meet service requirements
- To determine eligibility of patients referred to the service and collect additional information to support decision making. To transfer or redirect referrals to appropriate internal or external services as appropriate
- Liaise with patients; families; carers and other service providers to support clinical decision making to identify appropriate management of referrals and messages. This may include providing advice on self-management; transfer to other services or adding contacts for home visits or clinic appointments
- Liaise with nurse in charge of the appropriate nursing team to allocate urgent visits and to discuss potentially complex referrals
- To participate, as a member of the wider LAP team, in the development and review of policies; procedures and clinical protocols relating to the LAP service
- to participate, as a member of the LAP team, in service development. Providing feedback on proposed and ongoing changes and to reflect on own work to suggest areas for improvement and innovation
- To review all referrals and messages to the community nursing service, this will include an understanding of the following areas of care
- Symptom management of deteriorating patients.
- Palliative and end of life care.
- Wound care.
- Bladder catheter and bowel care.
- Recognition of deteriorating patients and potentially life threatening conditions.
- Complex patients with co-morbidities.
- Increase functional ability.
- Improvement in physical and mental health and well-being.
- Interventions in disease and condition management.
- Admission avoidance.
- Supporting discharge
To maintain sensitivity at all times to the emotional needs of the service user and their carers offering reassurance and empathy.
To work with individuals and carers who may find it difficult to engage with the service or aspects of the service resulting in uncooperative or challenging behaviour that has to be managed.
To maintain contemporaneous and accurate records as required by the Trust and in line with professional standards.
Job description
Job responsibilities
Main Duties and Responsibilities
- To adhere to and apply the Nursing & Midwifery Council (NMC) code, and all other relevant guidance from the NMC. To be professionally accountable and responsible for all aspects of own work
- To establish and maintain effective working relationships both within the Trust and with external organisations in order to meet service requirements
- To determine eligibility of patients referred to the service and collect additional information to support decision making. To transfer or redirect referrals to appropriate internal or external services as appropriate
- Liaise with patients; families; carers and other service providers to support clinical decision making to identify appropriate management of referrals and messages. This may include providing advice on self-management; transfer to other services or adding contacts for home visits or clinic appointments
- Liaise with nurse in charge of the appropriate nursing team to allocate urgent visits and to discuss potentially complex referrals
- To participate, as a member of the wider LAP team, in the development and review of policies; procedures and clinical protocols relating to the LAP service
- to participate, as a member of the LAP team, in service development. Providing feedback on proposed and ongoing changes and to reflect on own work to suggest areas for improvement and innovation
- To review all referrals and messages to the community nursing service, this will include an understanding of the following areas of care
- Symptom management of deteriorating patients.
- Palliative and end of life care.
- Wound care.
- Bladder catheter and bowel care.
- Recognition of deteriorating patients and potentially life threatening conditions.
- Complex patients with co-morbidities.
- Increase functional ability.
- Improvement in physical and mental health and well-being.
- Interventions in disease and condition management.
- Admission avoidance.
- Supporting discharge
To maintain sensitivity at all times to the emotional needs of the service user and their carers offering reassurance and empathy.
To work with individuals and carers who may find it difficult to engage with the service or aspects of the service resulting in uncooperative or challenging behaviour that has to be managed.
To maintain contemporaneous and accurate records as required by the Trust and in line with professional standards.
Person Specification
Essential
Essential
- Supporting service users, families and carers in dealing with people with nursing needs
Shortlisting
Essential
- Experience of working as a Community Nurse.
- Adult Nurse Qualification
Desirable
- Telephone Triage experience
Essential
Essential
- Clinical knowledge relevant to the post.
Person Specification
Essential
Essential
- Supporting service users, families and carers in dealing with people with nursing needs
Shortlisting
Essential
- Experience of working as a Community Nurse.
- Adult Nurse Qualification
Desirable
- Telephone Triage experience
Essential
Essential
- Clinical knowledge relevant to the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
