Job summary
Expected Shortlisting
Date
20/02/2026
Planned Interview
Date
27/02/2026
An
exciting and rewarding opportunity has arisen to join the Womens Clinical
Service Unit (CSU). We are looking for a focused and highly motivated
individual to join the management team in the role of Assistant Patient
Services Coordinator (APSC), in Gynaecology Outpatients on a full-time basis,
on a 12 month secondment to cover maternity leave.
The
successful candidate will join an interesting and varied area of the Womens
CSU at LTHT and will be required to assist the Patient Services Co-Ordinator
in the day to day running of the Service.
This will also include supporting the long term development
Gynaecology outpatients.
The
successful candidate must have excellent IT skills, and be able to
demonstrate well developed organisational and communication skills showing
attention to detail, along with the ability to work on their own initiative.
Main duties of the job
The
post holder will be required to manage day to day aspects of service
delivery, with a focus on achieving and monitoring access delivery
performance in line with LTHT Trust policies.
The
post holder will be required to develop professional relationships with a
wide range of key stakeholders to support the delivery functions of the
service. The ideal candidate would need knowledge and understanding of NHS
RTT Pathway targets.
The
role would suit someone with experience in an APSC or an MDT role who is
looking for a new challenge. For the right person this is a role that is both
demanding and challenging, but also rewarding, with the chance to develop
your skills and career in a high profile and supporting trust.
The
successful candidate will be able to demonstrate:
Strong
delivery acumen with a proven track record in this area.
The
ability to utilise and interpret data to achieve best results.
Capability
to work effectively under pressure, multi-task and prioritise heavy workloads
Maintenance
of professional integrity at all times.
An
adaptable, can do and team work based attitude.
If
you require any further information about this role then please contact Jacob
Barker, Patient Services Co-Ordinator for Gynaecology by email :
jacob.barker@nhs.net
About us
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
Assistant PSC will provide a high-quality service in line with Trust
standards and be able to communicate sensitivity and effectively with a wide
range of people including medical staff, patients and colleagues. Support the
Patient Services Co-ordinator and the Business Manager in delivering the
services for the speciality.
The
Assistant PSC will manage their defined areas within the speciality and will
be responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
They will ensure that processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and
Confidentiality.
Please
see attached job description for full details.
Job description
Job responsibilities
The
Assistant PSC will provide a high-quality service in line with Trust
standards and be able to communicate sensitivity and effectively with a wide
range of people including medical staff, patients and colleagues. Support the
Patient Services Co-ordinator and the Business Manager in delivering the
services for the speciality.
The
Assistant PSC will manage their defined areas within the speciality and will
be responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
They will ensure that processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and
Confidentiality.
Please
see attached job description for full details.
Person Specification
Experience
Essential
- Thorough knowledge of patient Administration Processes
- Experience of staff management including recruitment and retention
- Knowledge of Microsoft Office Packages and e-mail technology.
- Organisational and time management skills
- Appreciation of confidentiality
- Basic computer literacy and willingness to further computer skills
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration.
- An understanding of team management and the policy and procedures governing the Trusts approach to managing staff.
Desirable
- Significant previous secretarial and/or administration experience (as applicable).
- Customer focussed/customer service skills
- Patient centre/PAS National Access Targets awareness
- An understanding of NHS/Trust protocols/policies and procedure
- Diary management experience
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure.
- Team player
- Ability to communicate effectively at all levels.
- Flexibility
- Reliability
- Able to work in different working environments
- Ability to prioritise and organise own workload
- Ability to work on their own initiative and to stringent deadlines
- Ability to manage a team of staff
- A thorough understanding of the patient pathway
- Able to work with staff with varying levels of authority
- A knowledge of the rules governing eligibility for NHS treatment
- To support and guide their team, including the development of an induction programme for new members of staff.
- To provide a high standard confidential, effective and accurate administration service
- Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
Desirable
- Ability to adapt to change of circumstances
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Desirable
- European Computer Driving License (ECDL)
Additional Requirements
Essential
- Exceptional organisational skills
- Strong interpersonal skills
- Ability to motivate staff
- Effective organisational skills
- Proactive approach
- Exceptional customer service skills.
Person Specification
Experience
Essential
- Thorough knowledge of patient Administration Processes
- Experience of staff management including recruitment and retention
- Knowledge of Microsoft Office Packages and e-mail technology.
- Organisational and time management skills
- Appreciation of confidentiality
- Basic computer literacy and willingness to further computer skills
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration.
- An understanding of team management and the policy and procedures governing the Trusts approach to managing staff.
Desirable
- Significant previous secretarial and/or administration experience (as applicable).
- Customer focussed/customer service skills
- Patient centre/PAS National Access Targets awareness
- An understanding of NHS/Trust protocols/policies and procedure
- Diary management experience
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure.
- Team player
- Ability to communicate effectively at all levels.
- Flexibility
- Reliability
- Able to work in different working environments
- Ability to prioritise and organise own workload
- Ability to work on their own initiative and to stringent deadlines
- Ability to manage a team of staff
- A thorough understanding of the patient pathway
- Able to work with staff with varying levels of authority
- A knowledge of the rules governing eligibility for NHS treatment
- To support and guide their team, including the development of an induction programme for new members of staff.
- To provide a high standard confidential, effective and accurate administration service
- Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
Desirable
- Ability to adapt to change of circumstances
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Desirable
- European Computer Driving License (ECDL)
Additional Requirements
Essential
- Exceptional organisational skills
- Strong interpersonal skills
- Ability to motivate staff
- Effective organisational skills
- Proactive approach
- Exceptional customer service skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
