Job summary
Shortlisting date: 18/10/2024
Interview date: 28/10/2024
Our
admin time is crucial in supporting the running of the Fertility Service at
Leeds Centre for Reproductive Medicine, and we are looking to expand our
team.
The
LCRM (Leeds Centre for Reproductive Medicine) is a service that offers a
comprehensive fertility assessment and accepts referrals for specialist
treatment including IVF if required.
We
currently have 2 full-time positions available. We would also consider
part-time applicants.
Main duties of the job
We
are looking for clerical officers to provide a high standard of clerical
support to our patients and department.
The
applicant should be a confident and self-motivated person who works to a high
professional standard. They should work on their own initiative, work
accurately to deadlines, and demonstrate effective time management as it is
an essential part of this job role. The applicant must be able to communicate
sensitively and effectively with a wide range of people including, patients,
families, medical staff and outside sources such as GP Surgeries.
The
successful candidate will be responsible for checking report documentation,
and patient information whilst adhering to our confidentiality and data
protection policies. Answer telephone enquiries. Check NHS eligibility for
private and overseas patients for funding purposes. Have the knowledge of
using NHS.mail and / or Outlook, although training will be given.
About us
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
To
provide a high standard of clerical support to our patients and department,
whilst adhering to the departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information and processing appropriately within the departmental guidelines,
including entering information and uploading documentation on to appropriate
IT systems, and retrieving information as and when required. Prepping
documentation for clinics, ensuring all investigations are available for consultants.
NHS eligibility for funding purposes for overseas patients.
The
post holder will need to be competent using NHS mail / Outlook, although
training will be given, whilst adhering to confidentiality.
The
post holder will answer telephone enquiries and signposting patients
appropriately. This is a non-facing patient role.
JOB
DIMENSIONS
To
process patients and other documentation as for the need of the service. To
be the first point of contact for patients via the telephone. To provide an
administrative / clerical service to the department / team. To support the
delivery of our high standard of service to patients, staff, and all Trust
departments.
Please
see attached document for full job description and personal specification.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
To
provide a high standard of clerical support to our patients and department,
whilst adhering to the departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information and processing appropriately within the departmental guidelines,
including entering information and uploading documentation on to appropriate
IT systems, and retrieving information as and when required. Prepping
documentation for clinics, ensuring all investigations are available for consultants.
NHS eligibility for funding purposes for overseas patients.
The
post holder will need to be competent using NHS mail / Outlook, although
training will be given, whilst adhering to confidentiality.
The
post holder will answer telephone enquiries and signposting patients
appropriately. This is a non-facing patient role.
JOB
DIMENSIONS
To
process patients and other documentation as for the need of the service. To
be the first point of contact for patients via the telephone. To provide an
administrative / clerical service to the department / team. To support the
delivery of our high standard of service to patients, staff, and all Trust
departments.
Please
see attached document for full job description and personal specification.
Person Specification
Skills & Behaviours
Essential
- Motivated
- keen to learn
- Reliable
- Trustworthy
- Flexible approach to duties and working practices
- Friendly manner
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team working
Experience
Essential
- IT Skills/computer literate
- Previous experience working in an admin/ customer facing role
- Insight into duties and responsibilities of post
Desirable
- Experience using our systems including PAS, K2, PPM+, Microsoft outlook
- Previous admin experience in a healthcare setting
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved
- Be aware of key indicators and service level agreements within the department
Qualifications
Essential
- Literate / Numerate - GCSE or equivalent qualification in Maths & English
Desirable
- NVQ2 in Customer Care or equivalent
Additional Requirements
Essential
- Able to fulfil Occupational Health requirements for the post
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
Person Specification
Skills & Behaviours
Essential
- Motivated
- keen to learn
- Reliable
- Trustworthy
- Flexible approach to duties and working practices
- Friendly manner
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team working
Experience
Essential
- IT Skills/computer literate
- Previous experience working in an admin/ customer facing role
- Insight into duties and responsibilities of post
Desirable
- Experience using our systems including PAS, K2, PPM+, Microsoft outlook
- Previous admin experience in a healthcare setting
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved
- Be aware of key indicators and service level agreements within the department
Qualifications
Essential
- Literate / Numerate - GCSE or equivalent qualification in Maths & English
Desirable
- NVQ2 in Customer Care or equivalent
Additional Requirements
Essential
- Able to fulfil Occupational Health requirements for the post
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
