Job summary
Full-time
substantive position- 37.5hrs
The
Womens CSU currently has a number of exciting new posts available in our
antenatal outpatient team across St James Hospital and Leeds General
Infirmary. Duties range from reception, helping patients with general
enquiries and clinic notes preparation. We are keen to recruit reliable and
self-motivated individuals who will be able to support our service in
delivering outstanding patient care for women.
Main duties of the job
Applicants
should be capable with good IT knowledge and strong communication skills to
become part of our antenatal outpatient team. An ability to learn quickly,
work well in a team and a flexible approach are essential. Previous
experience of working in a hospital environment or busy customer focused
department would be an advantage but is not essential, as training will be
provided.
For
further information and/or to arrange an informal visit please contact:
Rob
Wharton, Assistant Patient Services Coordinator 0113 30928463 or
rob.wharton@nhs.net.
or
Lucy
Ellerd-Elliott, Assistant Patient Services Coordinator 0113 30928463 or
lucy.ellerd-elliott@nhs.net
About us
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
JOB
PURPOSE
To
provide a high standard of clerical and reception service to patients and the
department, adhering to departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information, processing appropriately, within departmental guidelines,
including entering information on to the appropriate IT system, and retrieve
information as and when required.
JOB
DIMENSIONS
To
process patient and other documentation.
To be the first point of contact for patients and other visitors to
the department. To provide an administrative/clerical
service to the department/team. To
support the delivery of a high standard of service to patients, staff and
Trust departments.
please
see attached document for full job description and personal specification.
Job description
Job responsibilities
JOB
PURPOSE
To
provide a high standard of clerical and reception service to patients and the
department, adhering to departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information, processing appropriately, within departmental guidelines,
including entering information on to the appropriate IT system, and retrieve
information as and when required.
JOB
DIMENSIONS
To
process patient and other documentation.
To be the first point of contact for patients and other visitors to
the department. To provide an administrative/clerical
service to the department/team. To
support the delivery of a high standard of service to patients, staff and
Trust departments.
please
see attached document for full job description and personal specification.
Person Specification
Qualifications
Essential
- Literate / Numerate - GCSE or equivalent qualification in Maths & English
Desirable
- NVQ2 in Customer Care or equivalent
Additional Requirements
Essential
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
Experience
Essential
- IT Skills/computer literate
- Previous experience working in an admin/ customer facing role
Desirable
- Experience using our systems including PAS, K2, PPM+, Microsoft outlook
- Previous admin experience in a healthcare setting
Skills & behaviours
Essential
- Willing to undergo training as required
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (personal development plan)
- Insight into duties and responsibilities of post
- Motivated, keen to learn
- Reliable
- Trustworthy
- Flexible approach to duties and working practices
- Team working
Desirable
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved
- Be aware of key indicators and service level agreements within the department
Person Specification
Qualifications
Essential
- Literate / Numerate - GCSE or equivalent qualification in Maths & English
Desirable
- NVQ2 in Customer Care or equivalent
Additional Requirements
Essential
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
Experience
Essential
- IT Skills/computer literate
- Previous experience working in an admin/ customer facing role
Desirable
- Experience using our systems including PAS, K2, PPM+, Microsoft outlook
- Previous admin experience in a healthcare setting
Skills & behaviours
Essential
- Willing to undergo training as required
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (personal development plan)
- Insight into duties and responsibilities of post
- Motivated, keen to learn
- Reliable
- Trustworthy
- Flexible approach to duties and working practices
- Team working
Desirable
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved
- Be aware of key indicators and service level agreements within the department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
