Job responsibilities
The
PCAL Co-ordinator will work as part of a small dynamic the Operations Team
who are responsible for handling the first stage of calls from Primary care
Health care professionals, wishing to refer patients into Secondary care,
leasing with clinical teams and facilitating 3-way calls between Primary care
and Secondary care professionals. The Department operates currently 08.00 -
20.00, 7 days a week including bank holidays, but this may be subject to
change as the service needs increase with a possible need to open 24 hours a
day and is responsible for assisting the Trust in delivering Patient Access
targets.
The
role is required to provide a range of clerical and administrative duties to
include receiving and validating documentation, reports and patient
information, processing appropriately within departmental guidelines,
entering information onto the appropriate IT system and retrieving
information as and when required.
They
will also be responsible for inputting patient level detail on relevant Trust
administration systems in a timely and accurate manner,
Lease
with Bed Managers re capacity for patients to be admitted directly to ward
beds or assessment areas.
To
ensure transport is arranged as appropriate for patients needing to be
brought in to hospital in a timely manner, once capacity for their admission
is available.
To
lease with patient and or relatives regarding details of an admission as
appropriate.
Establish
and maintain excellent communication skills both written and verbal.
To support the administration
process for the Trust in line with Trust Policy on Ward based Admissions,
Discharges and Transfers in relation to acute and elective admissions.
Be aware of, and participate in,
the role of bed board in a MAJAX.
To ensure all patients enquires are
dealt with in a friendly and professional manner.
Undertake general administrative
duties including photocopying and dealing with general communication and
ensure that all admission procedures are followed.
Comply with the requirements
dictated by regulatory bodies and their code of practice throughout all
disciplines in the PCAL Service, the Leeds Teaching Hospitals Trust and the
NHS
Staff will work for long periods of
time in a demanding environment supported by a team of Nurses in a small
team.
Information
Management
Ensure the Patient Administration
System (PAS) and A&E system (Symphony) PPM + is kept up to date.
Responsible for the collection of
data and producing daily reports.
Monitor administrative processes to
ensure all are completed within agreed timescales.
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values.
7. INFECTION CONTROL
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
8. HEALTH AND SAFETY / RISK MANAGEMENT
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed security and safer
working procedures, and reporting incidents using the Trust Incident
Reporting system
9. EQUALITY AND DIVERSITY
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
10. TRAINING AND PERSONAL DEVELOPMENT
CONTINUOUS PROFESSIONAL DEVELOPMENT
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role
COMMUNICATION
& WORKING RELATIONSHIPS
It
is essential that the Operations Co-ordinator maintains and develops good
working relationships with all staff.
This will involve considerable liaison with consultants, nursing
staff, managers, medical secretaries, and patient administration staff
throughout the Trust.
PHYSICAL
EFFORT:
Speed
and accuracy in typing. Accuracy needed for inputting information (e.g. on departmental database, spread sheet,
emails.)
Needs to sit at the computer most
of the day.
Occasionally required to lift and
move stationery, boxes of leaflets or files etc. For example, boxes containing five
reams of paper
) MENTAL EFFORT:
Needs
to concentrate most of the time and deal with interruptions e.g. the phone
ringing, being asked to leave one task to do another more urgent task.
Mental effort is required for
example:
When dealing with a wide range of
enquiries
Preparing documents for reports
Inputting information onto a
database and producing reports from the database.
Concentration when inputting
patient related information.
Organising and prioritising work
and progress chasing
Planning and thinking ahead to
ensure all work in completed on shift.
iii)
EMOTIONAL EFFORT:
This
is a busy department with conflicting priorities.
Having
access to information about patients condition when dealing with calls and
enquiries from police, relatives and bed managers.
Patients
relatives can be emotional when making calls and Primary Care Professionals
and our clinical teams can be under a lot of pressure, which can make
conversations can be difficult on a day-to-day basis when there is a need to
achieve A&E Access Targets by placing patients with other
departments. Staff must remain calm
and tactful and professional at all times.
iv)
WORKING CONDITIONS:
Needs to work at a computer all shift
Remains in one office location with no need to leave this office. There may
be the opportunity once fully trained and when sufficient experience has been
gained, to work from home on a rota basis.
