Job responsibilities
To
undertake administrative duties at ward level including the accurate and
timely recording of patient activity data on Trust systems. To undertake
clerical and related duties on the ward and enable Sister/Charge Nurse and
other ward staff to concentrate more freely on direct patient care. This will involve considerable liaison with
other departments and wards on behalf of the ward staff.
The
jobholder will contribute to the maintenance of an environment for effective
care.
JOB
DIMENSIONS
The
jobholder will work within an area caring for patients.
Leeds
General Infirmary Hospital - 37.5 hours a week over a 7 day period with
internal rotation to night duties, working opposite shifts to other
departmental clerks.
We
are looking for an enthusiastic and motivated individual who enjoys the
challenge of working in an environment where no two days are the same and who
can provide administrative support to the ward at Leeds General Infirmary.
The
successful applicant will work as part of a team and be responsible for the
provision of a high quality administrative service to the ward.
The
prime responsibility of the post holder will be to assist the nurse in charge
of the ward with a variety of administrative and clerical duties to ensure
the smooth running of the unit. A good standard of general education,
previous clerical experience and excellent written and oral communication
skills are essential. Previous hospital or experience of working within multi
disciplinary teams would be an obvious advantage
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
Qualifications
Literate and numerate
Experience
Previous Clerical Experience
(desirable)
IT skills
Training
Willing to undergo training as
required
Special
Knowledge
Insight into role and
responsibilities of post
Knowledge of Patient Administration
Processes
Disposition
/ Attitude
Able to work as part of a
multidisciplinary team
Committed to working with people
Practical
Skills
Good interpersonal skills
Effectively communicate with
patients and team members
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centered
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values.
Additionally
the following are core values which relate specifically to this post:
Respect the contribution of all
members within the team and the importance of working together to give
patient care.
Commitment to contributing to a
quality service in an efficient and effective manner.
Recognises the importance of
confidentiality.
CORE
BEHAVIOURS AND SKILLS
Personal Motivated
Communication Literacy
Numeracy
Verbal, non-verbal
Responsibility to others Reliable
Trustworthy
Adaptable
9.
CORE KNOWLEDGE AND UNDERSTANDING
Customer relations
Maintaining a safe environment
10.
PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY
Administrative and Clerical Duties
- Record admission, transfer and
discharge activity data onto the Trust PAS system.
- Arrange patients follow-up
appointments using the PAS system and order transport for patients when
required.
- Record changes to the bed base and
inform the relevant corporate team
- Handle telephone calls from
relatives, hospital staff, public etc, under guidance where necessary from
the Sister/Charge Nurse, and making calls where appropriate on behalf of ward
staff.
- Ensure that patients medical
records (including x-rays) are available on the ward, obtaining these where
necessary from other departments.
- Transfer pathology and other
reports to patients records, and general collation of records promptly and
efficiently, especially on patients discharge.
- Deliver patients mail.
- Order stationary and complete
requisition forms under instruction from Sister/Charge Nurse.
- Complete electronic admission/bed
system as required
- Maintaining records on behalf of
Sister/ Charge Nurse.
Assisting to maintain high
standards of care
Assist in the welcome and reception
of patients and visitors into the clinical area
Maintain a safe working environment,
reporting incidents, accidents, complaints
Understand the need to maintain and
respect patient confidentiality
Participate in in-service training
Participate in mandatory training
annually
Participate in annual performance
appraisal
Undertake duties on different
wards/depts as and when required by service demands
Develop good working relationship
Participate in appropriate and
relevant communications networks
Ensure the maintenance of good
relationships, communications and teamwork with all disciplines within the
ward / department
HEALTH
AND SAFETY/RISK MANAGEMENT
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed safe working
procedures, and reporting incidents using the Trust Incident Reporting
system.
INFECTION
CONTROL
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection
Control Precautions. Hand hygiene must be performed before and after contact
with patients and their environment.
EQUALITY
AND DIVERSITY
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
PATIENT
AND PUBLIC INVOLVEMENT
The
Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a
responsibility to listen to the views of patients and to contribute to
service improvements based on patient feedback.
TRAINING
AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT
The
jobholder must take responsibility, in agreement with his/her line manager,
for his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
job holder will undertake all mandatory training required for the role.
RESPECT
FOR PATIENT CONFIDENTIALITY
The
job holder should respect patient confidentiality at all times and not
divulge patient information unless sanctioned by the requirements of the
role.
11.
COMMUNICATION AND WORKING RELATIONSHIP
Administration staff
Business managers
Nursing Staff
Allied Health Professions
Portering
House Keepers
Medical Staff
12.
SPECIAL WORKING CONDITION
i)
Physical Effort:
Combination
of standing, sitting and walking. Frequent sitting or standing in a
restricted position.
Light
physical effort sits in a restricted position for keyboard work, lifts
patients case notes, pushes trolleys with patients notes.
Yes.
Some moving & handling of equipment on a daily basis.
Equipment
medical records, pushing records trolley.
ii)
Mental Effort:
Frequent
concentration.
Usually
predictable workload.
Follows
routine and/or direction by registered practitioner.
Verbal
and written communication skills required.
iii)
Emotional Effort:
Occasional
exposure to difficult situations including death and dying, distressed
patients and relatives/carers.
iv)
Working Conditions:
Temperature
should be controlled, but may experience hot or cold work environment.
Smells
exposure to smells, e.g. body fluids.
Violence
& Aggression may experience violence and aggression from patients
and/or relatives/carers.
