Job responsibilities
The
post holder will manage a clinical service unit or clinical support unit,
comprising a number of specialties or support services supporting the
Clinical Director, the post holder will be responsible for the overall delivery
of service, quality, financial and other targets as determined by the
Executive Directors. In partnership
with the Clinical Director, the post holder will be responsible for business,
workforce and financial planning within his/her own unit and will work
closely with other managers and clinicians to support Trust-wide
objectives.
In partnership with the Clinical
Director, responsible for the management of identified clinical and/or
related services within a unit
Manage the performance of the unit
against key targets and measures
Ensure that resources are deployed
effectively and that robust processes are in place to support the provision
of efficient, high quality, services
Responsible for relevant capital
programmes and associated budgets
Ensuring Staff, Patient &
Public involvement in service development
Developing and sustaining capacity
and capability in the unit
Ensure that the clinical activities
are appropriately recorded in order to maximise income opportunities related
to service provision
Engaging on behalf of the unit with
internal and, where appropriate, external stakeholders; promoting
partnerships and co-operative working
Ensure business continuity and risk
management arrangements are in place in the unit
Contribute to the delivery of Trust
objectives
In partnership with the Clinical
Director, manage the performance of the unit, providing regular reports to
the Chief Operating Officer/Deputy Chief Executive
Management of delegated pay and
non-pay budgets and maintaining financial balance
Responsible for ensuring robust
processes are in place for patient administration and to record and code
activity within the unit, ensuring income is received.
Leads the development of business
cases whether for changes to service, new equipment or new posts
Line management of designated unit
staff, for exampleService/ Business/Patient Service Manager(s)
Ensure regular and effective
appraisal and personal development planning for staff who work in the unit
Leads service planning and strategy
within the unit, engaging with Clinical Director, Head of Nursing (or
equivalent) and corporate functions
Ensures the involvement of
patients, staff and other stakeholders in service planning and development
including communicating major change to staff and other stakeholders
Responsible for ensuring that local
and national policies are properly and consistently interpreted and
implemented within the unit
Responsible for agreeing and
delivering Service Level Agreement contracts in conjunction with corporate
services and other stakeholders
Develop management capability
within the team, providing supervision, coaching and mentorship to others and
supporting managers in this process
In partnership with the Clinical
Director and Head of Nursing (or equivalent) responsible for ensuring that
conduct, poor performance/capability and grievance issues are addressed
within the unit in line with Trust policy.
Responsible for co-ordinating and
maintaining the unit risk register and agreeing actions plans to manage risks
Work with the Clinical Director and
Head of Nursing (or equivalent) to ensure complaints relating to services are
managed within local and national standards and action plans are agreed,
implemented and monitored to ensure learning within the unit and wider Trust
Responsible for ensuring Serious
Untoward Incidents or other serious incidents are reported, investigated,
resolved and recorded in line with policy
Works jointly with Clinical
Director, Head of Nursing (or equivalent) and other clinical staff to ensure
there is a clinical audit programme in place. Identify areas of practice that
are to be subject to clinical audit in conjunction with the Clinical Director
and Head of Nursing (or equivalent) and delegate appropriate resources to
undertake this work
Support the Head of Nursing (or
equivalent) in ensuring that the Patient & Public Involvement Initiative
is implemented within the unit
Identifies and leads projects to
modernise and improve service delivery and patient access. Ensure service is
managed and supports the most effective patient pathways working with other
services to secure a whole systems approach to patient care
Take part in the Senior Managers on
call rota, ensuring that senior managers and clinicians within the unit are
equipped to act in the event of MAJAX
Lead specific project work as
directed by the Chief Operating Officer/Deputy Chief Executive and support
others within the unit in this process
Deputise for the Chief Operating
Officer/Deputy Chief Executive as directed
Contribute to Trust-wide policy
and/or policy development as delegated by the Chief Operating Officer/Deputy
Chief Executive
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally,
the following are core values which relate specifically to this post:
Commitment to ensuring the delivery
of high quality evidence-based care
Professional image and positive
approach to problem solving.
Maintain and promote positive
working relationships with others
Commitment to own personal and
professional development and the development of others within the team.
Honesty and integrity, with a
positive attitude to change.
Tolerance, understanding, tact and
diplomacy
Transparency in decision making
Positive and proactive towards
staff and patients.
Promotes a culture of equality,
mutual respect and diversity
WEST YORKSHIRE ASSOCIATION OF
ACUTE TRUSTS (WYAAT)
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
By
bringing together the wide range of skills and expertise across West
Yorkshire and Harrogate we are working differently, innovating and driving
forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS
Trust this is your opportunity to be a part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition.
HEALTH
AND SAFETY / RISK MANAGEMENT
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed security and safer
working procedures, and reporting incidents using the Trust Incident
Reporting system
EQUALITY
AND DIVERSITY
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
TRAINING AND PERSONAL DEVELOPMENT
CONTINUOUS PROFESSIONAL DEVELOPMENT
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
COMMUNICATION & WORKING
RELATIONSHIPS
Agrees and co-ordinates actions
with other units to ensure
co-operative working, e.g. between bed-holding and clinical support units
Uses highly developed influencing
and collaboration skills in service planning and works closely with senior
finance managers and budget holders to ensure that financial plans are
developed and delivered within agreed budgets.
Uses interpersonal, organisational
and communication skills to manage unit
performance and staff
Develop successful working
relationships with internal and external customers, commissioners,
educational and charitable institutions, and service providers
Communicates highly complex,
sensitive and contentious information to a multidisciplinary team, e.g.
changes to services, staffing levels or ways of working where there are
barriers to acceptance and a significant degree of hostility. Highly
developed interpersonal and communication skills are required to motivate,
empathise with and reassure staff, patients and carers in these situations.
Communicates with staff and other
stakeholders in situations where there will be significant hostility,
antagonism and resistance and using the highest level of communication skill
will be required to manage and reconcile these conflicting and opposing
views, for example, in major change management situations
Deliver highly complex, sensitive and contentious information to senior
managers, Board members and external stakeholders, including on occasions,
the press, in situations when messages, open to challenge, will need to be
delivered.
