Job summary
We are seeking to recruit an enthusiastic and motivated permanent Business Manager to join the leadership team in the Urgent Care Clinical Services Unit (CSU) at Leeds Teaching Hospitals
The post will be based across both St Jamess Hospital and Leeds General Infirmary hospital sites.
This role offers excellent opportunities to develop your skills in managing Urgent Care services that are key to the success of the organisation. You will be involved in change management, business planning, service redesign, project leadership and performance management.
Our aim is to deliver an excellent service for our patients every time and we are consistently looking new innovations and ways of working to deliver high quality healthcare. The successful candidate will need a strong focus on developing and delivering high quality clinical services aligned to improving patient experience and safety.
Main duties of the job
We are looking for someone who is able to engage with the clinical teams to provide visible leadership, prioritise workload, challenge appropriately and be flexible in dealing with and responding to change. You must have good range of interpersonal and communication skills and have the ability to build develop and motivate a team effectively. You will be expected to manage resources and finances effectively to meet the needs of the service and you will have line management responsibility for the administration staff supporting the department.
About us
The CSU embrace the Leeds Way Values and the Leeds Improvement Methodology and it is vital you are able to demonstrate these behaviours in your everyday work.
If you feel you can contribute to the Trusts vision to be the best for specialist and integrated care, we would love to hear from you and would welcome your application.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
29 April 2024
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9298-URG-0097
Job locations
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Job description
Job responsibilities
The post holder provides management support to the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.
The post holder will also work with members of their CSU and other senior managers in the strategic development of services. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that objectives are achieved.
3. JOB DIMENSIONS
Devolved responsibility for both pay and non pay budgets in the CSU
Responsible for staff who may work Trust-wide across several disciplines and clinical specialties
Assist in the performance management of the CSU
Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review
Responsible for the procurement of medical and scientific capital equipment
Assist in the operational aspects of major service and capital planning, i.e. Acute Services Reconfiguration, Making Leeds Better
Contribute to developing and sustaining capacity and capability in the CSU
Lead specific project work on behalf of the General Manager
Deputise for the General Manager, as directed
4. ORGANISATIONAL CHART
This Post
5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Essential
Educated to degree level or equivalent professional qualification
Evidence of successful operational management in a multi-professional environment
Experience of day-to-day people management and ability to develop others
Experience of budget planning and management
Operational planning and implementation
Understanding of the NHS modernisation agenda
Demonstrates strong analytical skills
Negotiation and influencing skills and diplomacy
Ability to communicate in a complex service
Evidence of developing effective working relationships within and beyond employing organisation
Effective team leader
Experience of strategic planning and options appraisal
Knowledge of financial and commissioning frameworks
Knowledge and experience of workforce and capacity planning, managing waiting lists, and delivering business plans
Experience in working in partnership with others to develop, implement and evaluate policies and strategies, including managing change
6. THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
The beliefs and attitudes that underpin effective performance within the job role. Emphasis should be on the requirements of the role not the individual when completing this section. Examples might include: quality focus, mistakes are used as a continual learning experience, honesty, integrity etc.
CORE VALUES
Commitment to ensuring the delivery of high quality evidence based care
Professional image and positive approach to problem solving.
Maintain positive working relationships with others
Commitment to own personal and professional development and the development of others within the team.
Honest and fair minded with a positive attitude to change.
Willingness and ability to travel around and between Trust sites, and to key stakeholders.
Promotes a culture of equality, mutual respect, and diversity
Is regarded as having integrity and trusted by others
7. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)
Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.
WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition
8. CORE BEHAVIOURS AND SKILLS
Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the CSU
Commitment to team working with the ability to take personal responsibility for difficult decision making
Ability to monitor, maintain and improve service delivery
Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust
Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs
Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature
Possess change management skills to include service reconfiguration
Ability to establish processes and systems within the CSU to develop and monitor financial and business plans across specialist services working collaboratively with other CSUs
9. CORE KNOWLEDGE AND UNDERSTANDING
Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups
Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, TDA, National, Local and Trust Targets
Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements
Work within the Trusts Capital and Corporate Planning procedures
Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans
Good sound knowledge and understanding of writing comprehensive business cases
Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts
Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance
Understanding of Commissioning, contracting and service agreements to include payment by results
Understanding of management and operational arrangements in the Trust
9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Actively assists in the development and management of the Waste Reduction Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings
Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices
Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate
Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets
Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing
Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary
Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation
Ensures administration processes support efficient patient pathways
Participates in the CSU involvement of patients and representative groups in service planning and development.
Works in partnership with colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered
Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services
Identifies and leads projects to modernise and improve service delivery and patient access
Participates appropriately in the investigation of complaints
On behalf of the General Manager, leads specific project work.
Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented
Job description
Job responsibilities
The post holder provides management support to the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.
The post holder will also work with members of their CSU and other senior managers in the strategic development of services. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that objectives are achieved.
3. JOB DIMENSIONS
Devolved responsibility for both pay and non pay budgets in the CSU
Responsible for staff who may work Trust-wide across several disciplines and clinical specialties
Assist in the performance management of the CSU
Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review
Responsible for the procurement of medical and scientific capital equipment
Assist in the operational aspects of major service and capital planning, i.e. Acute Services Reconfiguration, Making Leeds Better
Contribute to developing and sustaining capacity and capability in the CSU
Lead specific project work on behalf of the General Manager
Deputise for the General Manager, as directed
4. ORGANISATIONAL CHART
This Post
5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Essential
Educated to degree level or equivalent professional qualification
Evidence of successful operational management in a multi-professional environment
Experience of day-to-day people management and ability to develop others
Experience of budget planning and management
Operational planning and implementation
Understanding of the NHS modernisation agenda
Demonstrates strong analytical skills
Negotiation and influencing skills and diplomacy
Ability to communicate in a complex service
Evidence of developing effective working relationships within and beyond employing organisation
Effective team leader
Experience of strategic planning and options appraisal
Knowledge of financial and commissioning frameworks
Knowledge and experience of workforce and capacity planning, managing waiting lists, and delivering business plans
Experience in working in partnership with others to develop, implement and evaluate policies and strategies, including managing change
6. THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
The beliefs and attitudes that underpin effective performance within the job role. Emphasis should be on the requirements of the role not the individual when completing this section. Examples might include: quality focus, mistakes are used as a continual learning experience, honesty, integrity etc.
CORE VALUES
Commitment to ensuring the delivery of high quality evidence based care
Professional image and positive approach to problem solving.
Maintain positive working relationships with others
Commitment to own personal and professional development and the development of others within the team.
Honest and fair minded with a positive attitude to change.
Willingness and ability to travel around and between Trust sites, and to key stakeholders.
Promotes a culture of equality, mutual respect, and diversity
Is regarded as having integrity and trusted by others
7. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)
Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.
WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition
8. CORE BEHAVIOURS AND SKILLS
Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the CSU
Commitment to team working with the ability to take personal responsibility for difficult decision making
Ability to monitor, maintain and improve service delivery
Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust
Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs
Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature
Possess change management skills to include service reconfiguration
Ability to establish processes and systems within the CSU to develop and monitor financial and business plans across specialist services working collaboratively with other CSUs
9. CORE KNOWLEDGE AND UNDERSTANDING
Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups
Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, TDA, National, Local and Trust Targets
Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements
Work within the Trusts Capital and Corporate Planning procedures
Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans
Good sound knowledge and understanding of writing comprehensive business cases
Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts
Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance
Understanding of Commissioning, contracting and service agreements to include payment by results
Understanding of management and operational arrangements in the Trust
9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Actively assists in the development and management of the Waste Reduction Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings
Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices
Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate
Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets
Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing
Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary
Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation
Ensures administration processes support efficient patient pathways
Participates in the CSU involvement of patients and representative groups in service planning and development.
Works in partnership with colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered
Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services
Identifies and leads projects to modernise and improve service delivery and patient access
Participates appropriately in the investigation of complaints
On behalf of the General Manager, leads specific project work.
Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent professional qualification
- Management qualification or post graduate diploma.
- Career progression through continuing professional development.
Desirable
- Masters level in a related field
Other criteria
Essential
- Knowledge of the working of the NHS and wider healthcare system within England
- Understanding of the NHS modernisation agenda.
- Knowledge and practical understanding of financial and commissioning frameworks
- Workforce and capacity planning, managing waiting lists and developing business cases
- Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
- Willingness to undertake training and development as identified through the PDP process
Experience
Essential
- Significant experience of middle management level
- Specialist knowledge of managing multi-professional teams underpinned by formal management training
- Successful operational management in a multi-professional environment
- Day-to-day people management including appraisal and objective setting, recruitment and retention
- Management of complex budget
- Operational planning and implementation including strategic planning and options appraisal, and change management
- Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting; disciplinary and grievance across multi-professional bound
Desirable
- NHS management experience
Skills & behaviours
Essential
- Negotiation and influencing skills and diplomacy
- Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
- Working well under pressure of time and resources
- Fair, honest and consistent in approach
- Self -management, demonstrating resilience
- Change management skills including service reconfiguration
- Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
- Able to communicate in a complex service
- Understanding and experience of information analysis essential for communicating business, finance and workforce plans
- Able to develop effective working partnership skills within and beyond employing organisation
- Able to deliver outcomes within a culture of ambiguity
- Presentation skills using a variety of options and software packages.
- Ability to manage teams based on different sites across the organisation
- Manage clinical and business risks developing action plans to improve performance.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent professional qualification
- Management qualification or post graduate diploma.
- Career progression through continuing professional development.
Desirable
- Masters level in a related field
Other criteria
Essential
- Knowledge of the working of the NHS and wider healthcare system within England
- Understanding of the NHS modernisation agenda.
- Knowledge and practical understanding of financial and commissioning frameworks
- Workforce and capacity planning, managing waiting lists and developing business cases
- Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
- Willingness to undertake training and development as identified through the PDP process
Experience
Essential
- Significant experience of middle management level
- Specialist knowledge of managing multi-professional teams underpinned by formal management training
- Successful operational management in a multi-professional environment
- Day-to-day people management including appraisal and objective setting, recruitment and retention
- Management of complex budget
- Operational planning and implementation including strategic planning and options appraisal, and change management
- Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting; disciplinary and grievance across multi-professional bound
Desirable
- NHS management experience
Skills & behaviours
Essential
- Negotiation and influencing skills and diplomacy
- Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
- Working well under pressure of time and resources
- Fair, honest and consistent in approach
- Self -management, demonstrating resilience
- Change management skills including service reconfiguration
- Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
- Able to communicate in a complex service
- Understanding and experience of information analysis essential for communicating business, finance and workforce plans
- Able to develop effective working partnership skills within and beyond employing organisation
- Able to deliver outcomes within a culture of ambiguity
- Presentation skills using a variety of options and software packages.
- Ability to manage teams based on different sites across the organisation
- Manage clinical and business risks developing action plans to improve performance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
29 April 2024
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9298-URG-0097
Job locations
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Supporting documents
Privacy notice
Leeds Teaching Hospitals's privacy notice (opens in a new tab)