Job responsibilities
Working
closely with the General manager, the Service Manager will manage a complex
programme of interdependent projects across more than one speciality to
ensure development of financially affordable solutions to capacity and
quality constraints in Urgent Care CSU, based at St James Hospital and Leeds
General Infirmary. This will enable
the development, delivery, and maintenance of all access standards, managing
demand & capacity and continuously driving improvement. Working in
partnership with clinical staff, commissioners, managers and users, the post
holder will lead the redesign of services and business processes and be
responsible for facilitating the involvement of all stakeholders to ensure
timescales are met and service benefits realised. The Service Manager will
ensure that robust financial management systems are in place to help achieve
ensure efficient use of resources. Specifically the post holder will line
manage the Clinical Service Unit Business Manager, ensuring that operational
and access targets are met, and take the lead in developing effective
business processes and systems within the Urgent Care CSU to enable the
sustained delivery of key operational targets.
Organisation
Chart
Knowledge,
Skills and Experience Required
Please
see the Person Specification below.
Core
Values
Commitment to ensuring the delivery
of high quality evidence based care
Professional image and positive
approach to problem solving.
Maintain positive working
relationships with others
Commitment to own personal and professional
development and the development of others within the team.
Honest and fair minded with a
positive attitude to change.
Willingness and ability to travel
around and between Trust sites, and to key stakeholders.
Promotes a culture of equality, mutual
respect, and diversity
Is regarded as having integrity and
trusted by others
Core
Behaviours and Skills
Ability to work under significant
and sustained pressure and to highly demanding and often conflicting
timescales.
Ability to maintain systems for
keeping abreast of changes in the NHS and their impact on Urgent Care CSU
Commitment to team working with the
ability to take personal responsibility for difficult decision making
Ability to monitor, maintain and
improve service delivery
Awareness of strategic direction
and ensure local business plans take account of the overall direction of the
Trust
Ability to communicate and network
effectively, negotiate and influence others taking into account the
multi-professional and organisational cultures
Highly developed communication
skills to enable the development of workforce and capacity planning and
ensure that departmental business plans and continually changing service
plans and schedules are updated to meet service needs
Ability to produce a range of
documents to varying audiences, both internal and external to the Trust some
of which is of a confidential, sensitive or contentious nature
Possess change management skills to
include service reconfiguration
Ability to establish processes and
systems within Urgent Care CSU to develop and monitor financial and business
plans across specialist services working collaboratively with other Clinical
Service Units
Core
Knowledge and Understanding
Demonstrates an understanding of
both the NHS culture and of the cultures of the different health professional
groups
Sound understanding of the NHS
modernisation agenda to include priorities from the NHS England, Department
of Health, Healthcare Commission, National, Local and Trust Targets
Work within the Trusts Standing
Orders and Standing Financial Instructions and Clinical Governance
arrangements
Work within the Trusts Capital and
Corporate Planning procedures
Understanding and experience of
effective information analysis, data interpretation and presentation, and
software applications essential for communicating business, finance and
workforce plans
Good sound knowledge and
understanding of writing comprehensive business cases
Work within the Trusts HR guidance
and toolkits for HR processes to include workforce planning, recruitment and
selection, honorary contracts
Understanding of Trust Policies and
Procedures eg HR/Risk Management/Clinical Governance
Understanding of Commissioning,
contracting and service agreements to include Aligned Incentive Contract
Understand and help delivery of the
Urgent Care CSU waste reduction target
Understanding of management and
operational arrangements in the Trust
Key
Responsibilities
1.
Business Delivery and Operational Service Delivery
To lead on the delivery of
operational service targets within the Urgent Care CSU to ensure that income
is maximised and targets achieved.
To line manage the Urgent Care CSU
Business Manager where appropriate, and have overall accountability for the performance
of the patient administration function, ensuring services are managed within
agreed budgets.
To ensure the development of
effective business systems and procedures within the Urgent care CSU
To ensure that robust activity and
financial management systems are in place to maintain business continuity
during the planning and commissioning of the service plans.
To monitor contract activity and
ensure that systems are in place to deliver planned contract activity.
To ensure that appropriate risk
management strategies are developed and that the Urgent Care CSU risk
register is updated regularly to reflect the current issues facing the
service.
Delegated budget holder.
To be involved in budget setting
for services.
To create, collate, interpret,
analyse, data to turn it into useful information to enable Urgent Care CSU to
monitor and control performance and quality along with changes in financial
and activity modelling. This includes the use of formulae.
Participate and deliver quality assurance
checks and visits within the clinical environment e.g. wards, outpatients
etc. with matrons to review the environment, equipment and ensure it meets
the necessary standards.
Participate in quality assurance of
facilities for example, when commissioning / relocating services, to ensure
that the facilities comply with national guidelines and legislation.
2.
Service Development
To take lead responsibility for
developing a robust project management framework to support the delivery of
service change, including the preparation of a detailed project plan, key
outcomes, deliverables and timescales.
To ensure that the project is
delivered within the available resources and to the agreed timescales,
providing regular highlight reports to the Urgent Care CSU triumvirate
management team.
To play a leading role in the
primary planning group ensuring that the work of various sub groups are on
track, that the project as a whole is coordinated and that significant
issues/problems are raised in a timely manner, enabling early remedial action
if required through the development of options and recommendations to
mitigate risk.
To propose changes to processes,
procedures and patient pathways. To lead on developing new processes and
procedures, supporting development of clinical protocols and models of
delivery at a regional level.
To identify areas of improvement
within the service and lead on the development of required changes to impact
on access, quality, performance and finance. Sometimes these service
developments may have a national profile
To be involved in the development
and creation of policies, some of which may impact on other Regional
organisations and Units, District General Hospitals etc.
To Implement and performance manage
adherence to Trust and departmental / service policies.
To ensure active engagement and
ownership of key stakeholders in the project, liaising with key professions
including clinicians, managers, nursing, service users and planners.
To act as a change agent, consulting
with all involved parties, gaining agreement and approval for new ways of
working. Ensure new patterns of work
are monitored and evaluated.
To establish and maintain an
effective communications strategy, to ensure that all stakeholders are fully informed.
To take the lead on the development
of revised finance and activity plans, working closely with clinical and
finance colleagues to identify the costs of the agreed packages of care , and
a revised pricing structure.
To represent the Trust in
discussion with commissioners about revised packages of care, in line with
the Aligned Incentive Contract
To work with the service heads to
develop business cases for equipment or staffing bids required as part of the
centralisation.
To develop a marketing strategy for
the new unit.
To ensure training and induction
packages are in place for all staff groups.
3.
General Management
To deputise as appropriate for the
General Manager
To attend and contribute as a key
member at the Urgent Care CSU Management Team meetings
Investigate complex complaints in
line with the Trusts Complaints Procedure and ensure that all complaints are
used positively to improve service deficiencies.
4.
Research/Audit Activity
To
contribute to staff surveys, Urgent Care CSU patient experience surveys etc
to identify areas of improvement.
To
regularly conduct audits such as secretarial audits, outpatient follow ups,
re-admissions, monthly key performance indicators length of stay, theatre
utilisation, delayed discharges
Support
the set up of clinical trials, work with clinical and research teams to
monitor the recruitment of patients and ensure the business process that
co-ordinates the R&D programmes are effective.
