Ward Clerk (XN02)

Job description

Job responsibilities

JOB PURPOSE

To undertake administrative duties at ward level including the accurate and timely recording of patient activity data on Trust systems. To undertake clerical and related duties on the ward and enable Sister/Charge Nurse and other ward staff to concentrate more freely on direct patient care. This will involve considerable liaison with other departments and wards on behalf of the ward staff.

The jobholder will contribute to the maintenance of an environment for effective care.

JOB DIMENSIONS

The post holder will need Excellent communication skills, you must be comfortable with and happy dealing with patients face to face (please note during COVID all PPE and safety measures are in place) on a daily basis so a patient focused attitude is vital as well as being enthusiastic, positive, adaptable and motivated who can work in a fast pace environment.

This role acts as the linchpin for the Hand Unit, you are integral to the smooth running of the unit so you must be a team player who is calm under pressure.

PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY

Administrative and Clerical Duties

- Record admission, transfer and discharge activity data onto the Trust PAS system.

- Arrange patients follow-up appointments using the PAS system and order transport for patients when required.

- Record changes to the bed base and inform the relevant corporate team

- Handle telephone calls from relatives, hospital staff, public etc, under guidance where necessary from the Sister/Charge Nurse, and making calls where appropriate on behalf of ward staff.

- Ensure that patients medical records (including x-rays) are available on the ward, obtaining these where necessary from other departments.

- Transfer pathology and other reports to patients records, and general collation of records promptly and efficiently, especially on patients discharge.

- Deliver patients mail.

- Order stationary and complete requisition forms under instruction from Sister/Charge Nurse.

- Complete electronic admission/bed system as required

- Maintaining records on behalf of Sister/ Charge Nurse.

Assisting to maintain high standards of care

- Assist in the welcome and reception of patients and visitors into the clinical area

- Maintain a safe working environment, reporting incidents, accidents, complaints

- Understand the need to maintain and respect patient confidentiality

- Participate in in-service training

- Participate in mandatory training annually

- Participate in annual performance appraisal

- Undertake duties on different wards/depts as and when required by service demands

Develop good working relationship

- Participate in appropriate and relevant communications networks

- Ensure the maintenance of good relationships, communications and teamwork with all disciplines within the ward / department

Person Specification

Additional Requirements

Essential

• Able to fulfil Occupational Health requirements for the post

Experience

Essential

• IT skills

Desirable

• Previous Clerical Experience

Qualifications

Essential

• Literate/Numerate
• Willing to undergo training as required

Skills & behaviours

Essential

• Good interpersonal skills
• Effectively communicate with patients and team members
• Team working
• Motivated
• Reliable
• Trustworthy
• Adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)