Ward Clerk (XN02)

Job description

Job responsibilities

JOB PURPOSE

L35 is an Orthopaedic & Trauma clinic environment reviewing and treating trauma and elective patients daily. The post holder will collaborate with a wide multidisciplinary team consisting of Consultants, Nurses, Physiotherapists, Occupational Therapists, Outpatient Department and linking in with the Plastic Surgery Administration Team. You will need to work closely with other colleagues to ensure the smooth running of the unit and providing a safe service for all our patients.

JOB DIMENSIONS

The post holder will need Excellent communication skills, you must be comfortable with and happy dealing with patients face to face on a daily basis so a patient focused attitude is vital as well as being enthusiastic, positive, adaptable and motivated who can work in a fast pace environment.

This role acts as the linchpin for the Hand Unit, you are integral to the smooth running of the unit so you must be a team player who is calm under pressure.

PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY

Administrative and Clerical Duties:

- Record admission, transfer and discharge activity data onto the Trust PAS system.

- Arrange patients follow-up appointments using the PAS system and order transport for patients when required.

- Record changes to the bed base and inform the relevant corporate team

- Handle telephone calls from relatives, hospital staff, public etc, under guidance where necessary from the Sister/Charge Nurse, and making calls where appropriate on behalf of ward staff.

- Ensure that patients medical records (including x-rays) are available on the ward, obtaining these where necessary from other departments.

- Transfer pathology and other reports to patients records, and general collation of records promptly and efficiently, especially on patients discharge.

- Deliver patients mail.

- Order stationary and complete requisition forms under instruction from Sister/Charge Nurse.

- Complete electronic admission/bed system as required

- Maintaining records on behalf of Sister/ Charge Nurse.

Assisting to maintain high standards of care

- Assist in the welcome and reception of patients and visitors into the clinical area

- Maintain a safe working environment, reporting incidents, accidents, complaints

- Understand the need to maintain and respect patient confidentiality

- Participate in in-service training

- Participate in mandatory training annually

- Participate in annual performance appraisal

- Undertake duties on different wards/depts as and when required by service demands

Develop good working relationship

- Participate in appropriate and relevant communications networks

- Ensure the maintenance of good relationships, communications and teamwork with all disciplines within the ward / department

Person Specification

Experience

Essential

• IT skills
• Insight into role and responsibilities of post
• Knowledge of Patient Administration Processes

Desirable

• Clerical Experience

Qualifications

Essential

• Literate and numerate
• Willing to undergo training as required

Skills and Behaviours

Essential

• Good interpersonal skills
• Effectively communicate with patients and team members
• Team working
• Motivated, Reliable, Trustworthy

Other Criteria

Essential

• Able to fulfil Occupational Health requirements for the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)