Job summary
An
exciting and rewarding opportunity has arisen to join the Trauma and Related
Services Clinical Service Unit (CSU). We are looking for a focused and highly
motivated individual to join the management team in the role of Assistant
Patient Services Coordinator (APSC), in Plastic Surgery. This is a permanent
post.
This
post is pivotal in providing key operational support to ensure the delivery of
a quality, patient focused service, with a key focus on day to day RTT
management within the CSU. The post
holder will join an established and supportive management team in the CSU. The successful candidate will be required to
work with clinicians and administrative teams to support in the elective
recovery for Plastic Surgery, within the Trauma and Related Services CSU.
Main duties of the job
The
post holder will be required to manage day to day aspects of service delivery,
with a focus on achieving and monitoring access delivery performance in line
with LTHT Trust policies and managing a motivated administrative and
secretarial team, this will include day to day management as well as any
grievance, absence and appraisals.
The
post holder will be required to develop professional relationships with a wide
range of key stakeholders in order to support the delivery functions of the
service. The ideal candidate will have
experience of working in an operational environment within the NHS.
The
role would suit someone with experience in an administrative role. For the right person this is a role that is
both demanding and challenging, but equally rewarding, with the chance to
develop your skills and career in a high profile and supportive NHS trust.
The
successful candidate will be able to demonstrate:
Strong delivery acumen with a proven track record in this area.
The ability to utilise and interpret data to achieve best results.
Capability to work effectively under pressure, multi-task and prioritise heavy
workloads.
Maintenance of professional integrity always.
An adaptable, can do and teamwork based attitude.
For further information or an informal
discussion about this position please contact: Robert Dunkley, Patient Services
Coordinator - robert.dunkley@nhs.net and
Lauren Wilson, Patient Services Coordinator lauren.wilson1@nhs.net
About us
Leeds Teaching Hospitals is committed to our
process of redeploying 'at risk' members of our existing workforce to new
roles. As such, all our job adverts are subject to this policy and we reserve
the right to close, delay or remove adverts while this process is completed. If
you do experience a delay in the shortlisting stage of the recruitment cycle,
please bear with us while this process is completed, and contact the named
contact if you have any questions.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
The
Assistant PSC will provide a high-quality service in line with Trust standards
and be able to communicate sensitivity and effectively with a wide range of
people including medical staff, patients and colleagues. Support the Patient
Services Co-ordinator and the Business Manager in delivering the services for
the speciality.
The
Assistant PSC will manage their defined areas within the speciality and will be
responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
They will ensure that processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and Confidentiality.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Staff
Supervision
Coordinate the day to day activities of a team of administrative staff
including clerical officers, medical secretaries and supervisors.
To maintain regular communications with all staff to ensure they all receive
and participate in briefings and are aware of knowledge and information
relating to them and their role.
To be actively involved in the recruitment process.
To ensure that joint working and close co-operation is developed and maintained
with staff both internal and external, providing the clinical/operational
services in order to maintain a complete and seamless service to patients.
Continually review staffing levels and ensure there is adequate cover for staff
during periods of absence or flexible working practices in order to maintain a
quality service.
Train and supervise members of their team in all aspects of patient
administration service and exceptional customer service, motivating, improving
performance and promoting team values to achieve required outcomes. Contribute to the identification and planning
of development needs for the team and individuals.
Contribute to the assessment of staff performance against objectives and be
responsible for the performance development reviews of individuals. On a day to day basis support individual
learning and development.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
The
Assistant PSC will provide a high-quality service in line with Trust standards
and be able to communicate sensitivity and effectively with a wide range of
people including medical staff, patients and colleagues. Support the Patient
Services Co-ordinator and the Business Manager in delivering the services for
the speciality.
The
Assistant PSC will manage their defined areas within the speciality and will be
responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
They will ensure that processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and Confidentiality.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Staff
Supervision
Coordinate the day to day activities of a team of administrative staff
including clerical officers, medical secretaries and supervisors.
To maintain regular communications with all staff to ensure they all receive
and participate in briefings and are aware of knowledge and information
relating to them and their role.
To be actively involved in the recruitment process.
To ensure that joint working and close co-operation is developed and maintained
with staff both internal and external, providing the clinical/operational
services in order to maintain a complete and seamless service to patients.
Continually review staffing levels and ensure there is adequate cover for staff
during periods of absence or flexible working practices in order to maintain a
quality service.
Train and supervise members of their team in all aspects of patient
administration service and exceptional customer service, motivating, improving
performance and promoting team values to achieve required outcomes. Contribute to the identification and planning
of development needs for the team and individuals.
Contribute to the assessment of staff performance against objectives and be
responsible for the performance development reviews of individuals. On a day to day basis support individual
learning and development.
Person Specification
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Skills and Behaviours
Essential
- Basic computer literacy and willingness to further computer skills.
- A thorough understanding of the patient pathway
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration
- Organisational and time management skills. Appreciation of confidentiality.
- Professional attitude to work, diplomatic and calm under pressure.
- Flexibility, Reliability
- Ability to prioritise and organise own workload
- Ability to work on their own initiative and to stringent deadlines
Desirable
- Ability to adapt to change of circumstances
- Exceptional organisational skills
Experience
Essential
- Experience of staff management including recruitment and retention
- Thorough knowledge of patent Administration Processes
- Knowledge of Microsoft Office Packages and e-mail technology.
Desirable
- Significant previous secretarial and/or administration experience (as applicable).
- Diary management experience
Person Specification
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Skills and Behaviours
Essential
- Basic computer literacy and willingness to further computer skills.
- A thorough understanding of the patient pathway
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration
- Organisational and time management skills. Appreciation of confidentiality.
- Professional attitude to work, diplomatic and calm under pressure.
- Flexibility, Reliability
- Ability to prioritise and organise own workload
- Ability to work on their own initiative and to stringent deadlines
Desirable
- Ability to adapt to change of circumstances
- Exceptional organisational skills
Experience
Essential
- Experience of staff management including recruitment and retention
- Thorough knowledge of patent Administration Processes
- Knowledge of Microsoft Office Packages and e-mail technology.
Desirable
- Significant previous secretarial and/or administration experience (as applicable).
- Diary management experience
