Service Manager (XN08)

Job description

Job responsibilities

Job Summary

The Service Manager will manage a complex programme of interdependent projects across the Services to ensure development of financially affordable solutions to capacity and quality constraints in Trauma and Related Services and the integration of services in the community. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will line manage the Clinical Service Unit Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems within the Clinical Service Unit to enable the sustained delivery of key operational targets.

Key Responsibilities

1. Business Delivery and Operational Service Delivery

To lead on the delivery of operational service targets within the Clinical Service Unit to ensure that income is maximised and targets achieved.

To line manage the Clinical Service Unit Business Manager where appropriate, and have overall accountability for the performance of the patient administration function, ensuring services are managed within agreed budgets.

To ensure the development of effective business systems and procedures within the Clinical Service Unit.

To ensure that robust activity and financial management systems are in place to maintain business continuity during the planning and commissioning of the service plans.

To monitor contract activity and ensure that systems are in place to deliver planned contract activity.

To ensure that appropriate risk management strategies are developed and that the TRS risk register is updated regularly to reflect the current issues facing the service.

Delegated budget holder.

To be involved in budget setting for services.

To create, collate, interpret, analyse, data to turn it into useful information to enable Clinical Service Unit to monitor and control performance and quality along with changes in financial and activity modelling. This includes the use of formulae.

Participate and deliver quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with matrons to review the environment, equipment and ensure it meets the necessary standards.

Participate in quality assurance of facilities for example, when commissioning / relocating services, to ensure that the facilities comply with national guidelines and legislation.

2. Service Development

To take lead responsibility for developing a robust project management framework to support the delivery of service change, including the preparation of a detailed project plan, key outcomes, deliverables and timescales.

To ensure that the project is delivered within the available resources and to the agreed timescales, providing regular highlight reports to the Clinical Service Unit General Manager and the Primary Planning Group.

To play a leading role in the primary planning group ensuring that the work of various sub groups are on track, that the project as a whole is coordinated and that significant issues/problems are raised in a timely manner, enabling early remedial action if required through the development of options and recommendations to mitigate risk.

To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery at a regional level.

To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Sometimes these service developments may have a national profile

To be involved in the development and creation of policies, some of which may impact on other Regional organisations and Units, District General Hospitals etc.

To Implement and performance manage adherence to Trust and departmental / service policies.

To ensure active engagement and ownership of key stakeholders in the project, liaising with key professions including clinicians, managers, nursing, service users and planners.

To act as a change agent, consulting with all involved parties, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated.

To establish and maintain an effective communications strategy, to ensure that all stakeholders are fully informed.

To take the lead on the development of revised finance and activity plans, working closely with clinical and finance colleagues to identify the costs of the agreed packages of care , and a revised pricing structure.

To represent the Trust in discussion with commissioners about revised packages of care, activity levels and prices, including the Yorkshire Cancer Network in the development of care pathways to support all cancer patients.

To work with the service heads to develop business cases for equipment or staffing bids required as part of the centralisation.

To develop a marketing strategy for the new unit.

To ensure training and induction packages are in place for all staff groups.

3. General Management

To deputise as appropriate for the Clinical Service Unit Manager

To attend and contribute as a key member at the Clinical Service Unit Team meetings

Investigate complex complaints in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve service deficiencies.

Person Specification

Additional Requirements

Essential

• Prepared to join on call rota

Experience

Essential

• At least three years experience at middle management level in the NHS, including business planning, budgetary management and service improvement.
• Able to prepare business cases/lead others through the process
• Understanding of the Health and Social care management environment and roles and responsibilities within it.
• Ability to assimilate & co-ordinate various agendas prioritising appropriately.
• Performance management methodology

Desirable

• Experience in presentation, coaching and facilitation

Skills & behaviours

Essential

• Ability to analyse complex information to support managerial decision making.
• Good communication, presentation & interpersonal skills
• Performance Management skills
• Strong prioritisation skills with the ability to manage competing demands
• Able to influence, negotiate and build working relationships
• Self motivated, highly organised, focussed and results oriented and can lead and deliver through others.
• Ability to cope with high levels of pressure
• Has the ability to quickly and effectively establish the respect of colleagues and other health professionals

Desirable

• High degree of report writing skills.

Qualifications

Essential

• Graduate level qualification.
• Study at Masters level or the equivalent in relevant experience.

Desirable

• Management Qualification
• Masters degree in a relevant subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)