Job summary
An
exciting and rewarding opportunity has arisen to join the Trauma and Related
Services Clinical Service Unit (CSU). We are looking for a focused and highly
motivated individual to join the management team in the role of Assistant
Patient Services Coordinator (APSC), in Plastic Surgery, on a permanent
basis.
This
post is pivotal in providing key operational support to ensure the delivery of
a quality, patient focused service, with a key focus on day to day RTT management
within the CSU. The post holder will
join an established and supportive management team in the CSU.
The
successful candidate will be required to work with clinicians and
administrative teams to support in the elective recovery for Trauma Related
Services, there will be a requirement to work within all of our specialties but
this will be agreed upon with successful candidate.
The
role would suit someone with experience in an administrative role who is
looking for a new challenge.
For
the right person this is a role that is both demanding and challenging, but
also rewarding, with the chance to develop your skills and career in a high
profile and supporting trust.
Main duties of the job
The
post holder will be required to manage day to day aspects of service delivery,
with a focus on achieving and monitoring access delivery performance in line
with LTHT Trust policies and managing a motivated administrative and
secretarial team, this will include day to day management as well as any
grievance, absence and appraisals.
The
post holder will be required to develop professional relationships with a wide
range of key stakeholders in order to support the delivery functions of the
service. The ideal candidate will have experience of working in an operational
environment within the NHS.
The
successful candidate will be able to demonstrate:
Strong delivery acumen with a proven track record in this area.
The ability to utilise and interpret data to achieve best results.
Capability to work effectively under pressure, multi-task and prioritise heavy
workloads
Maintenance of professional integrity at all times.
An adaptable, can do and team work based attitude.
For further information or an informal
discussion about this position please contact:
Robert
Dunkley, Patient Services Coordinator robert.dunkley@nhs.net
Ellie Kitchen, Assistant Business Manager -
ellise.kitchen@nhs.net
About us
Leeds Teaching Hospitals is committed to our
process of redeploying 'at risk' members of our existing workforce to new
roles. As such, all our job adverts are subject to this policy and we reserve
the right to close, delay or remove adverts while this process is completed. If
you do experience a delay in the shortlisting stage of the recruitment cycle,
please bear with us while this process is completed, and contact the named
contact if you have any questions.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
The
Assistant PSC will provide a high-quality service in line with Trust standards
and be able to communicate sensitivity and effectively with a wide range of
people including medical staff, patients and colleagues. Support the Patient
Services Co-ordinator and the Business Manager in delivering the services for
the speciality.
The
Assistant PSC will manage their defined areas within the speciality and will be
responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
They will ensure that processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and Confidentiality.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Staff
Supervision
Coordinate the day to day activities of a team of administrative staff including
clerical officers, medical secretaries and supervisors.
To maintain regular communications with all staff to ensure they all receive
and participate in briefings and are aware of knowledge and information
relating to them and their role.
To be actively involved in the recruitment process.
To ensure that joint working and close co-operation is developed and maintained
with staff both internal and external, providing the clinical/operational
services in order to maintain a complete and seamless service to patients.
Continually review staffing levels and ensure there is adequate cover for staff
during periods of absence or flexible working practices in order to maintain a
quality service.
Train and supervise members of their team in all aspects of patient
administration service and exceptional customer service, motivating, improving
performance and promoting team values to achieve required outcomes. Contribute to the identification and planning
of development needs for the team and individuals.
Contribute to the assessment of staff performance against objectives and be
responsible for the performance development reviews of individuals. On a day to day basis support individual
learning and development.
Service
Management
To take a lead role in the management of elective lists, ensuring that all
patients are seen within the required time scales and in accordance with NHS
targets and Trust policies.
Responsible for the collection of data and performing regular audits by random
sample. Depending upon the outcome of
the audit, taking follow steps as necessary with instruction to fix any issues.
To maintain and administer relevant information systems and review monitor
systems. This may include troubleshooting problems, referring to the appropriate
department as required and some evening / weekend contact. Also, being
responsible for performing daily back up of relevant data base where
appropriate.
Responsible for ensuring the integrity of the system and that it meets the
requirements of the Data Protection Act.
Support management in liaising with Information Services Department to provide
data as required.
To ensure all patients enquiries are dealt with in a friendly and professional
manner and that patient admin staff provide exceptional customer service
Monitor administrative processes to ensure all are completed within agreed
timescales.
Deal with complex enquires from staff/patients/relatives/visitors investigating
and researching matters thereby providing information/guidance and advice to
others to ensure their queries have been dealt with. This could involve managing the complaints
process, monitoring response times, seeking out information to be able to
prepare straightforward response, or to assist in the provision of a response,
to the complaint.
Undertake general administrative duties including filing, typing, photocopying,
faxing, arrangement of meetings and dealing with general communication.
Such other duties at a comparable level of responsibility as may be allocated
to the post or post-holder.
Comply with the requirements dictated by regulatory bodies and their code of
practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals
Trust and the NHS
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
The
Assistant PSC will provide a high-quality service in line with Trust standards
and be able to communicate sensitivity and effectively with a wide range of
people including medical staff, patients and colleagues. Support the Patient
Services Co-ordinator and the Business Manager in delivering the services for
the speciality.
The
Assistant PSC will manage their defined areas within the speciality and will be
responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
They will ensure that processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and Confidentiality.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Staff
Supervision
Coordinate the day to day activities of a team of administrative staff including
clerical officers, medical secretaries and supervisors.
To maintain regular communications with all staff to ensure they all receive
and participate in briefings and are aware of knowledge and information
relating to them and their role.
To be actively involved in the recruitment process.
To ensure that joint working and close co-operation is developed and maintained
with staff both internal and external, providing the clinical/operational
services in order to maintain a complete and seamless service to patients.
Continually review staffing levels and ensure there is adequate cover for staff
during periods of absence or flexible working practices in order to maintain a
quality service.
Train and supervise members of their team in all aspects of patient
administration service and exceptional customer service, motivating, improving
performance and promoting team values to achieve required outcomes. Contribute to the identification and planning
of development needs for the team and individuals.
Contribute to the assessment of staff performance against objectives and be
responsible for the performance development reviews of individuals. On a day to day basis support individual
learning and development.
Service
Management
To take a lead role in the management of elective lists, ensuring that all
patients are seen within the required time scales and in accordance with NHS
targets and Trust policies.
Responsible for the collection of data and performing regular audits by random
sample. Depending upon the outcome of
the audit, taking follow steps as necessary with instruction to fix any issues.
To maintain and administer relevant information systems and review monitor
systems. This may include troubleshooting problems, referring to the appropriate
department as required and some evening / weekend contact. Also, being
responsible for performing daily back up of relevant data base where
appropriate.
Responsible for ensuring the integrity of the system and that it meets the
requirements of the Data Protection Act.
Support management in liaising with Information Services Department to provide
data as required.
To ensure all patients enquiries are dealt with in a friendly and professional
manner and that patient admin staff provide exceptional customer service
Monitor administrative processes to ensure all are completed within agreed
timescales.
Deal with complex enquires from staff/patients/relatives/visitors investigating
and researching matters thereby providing information/guidance and advice to
others to ensure their queries have been dealt with. This could involve managing the complaints
process, monitoring response times, seeking out information to be able to
prepare straightforward response, or to assist in the provision of a response,
to the complaint.
Undertake general administrative duties including filing, typing, photocopying,
faxing, arrangement of meetings and dealing with general communication.
Such other duties at a comparable level of responsibility as may be allocated
to the post or post-holder.
Comply with the requirements dictated by regulatory bodies and their code of
practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals
Trust and the NHS
Person Specification
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Desirable
- European Computer Driving License
Experience
Essential
- Thorough knowledge of patent Administration Processes
- Experience of staff management including recruitment and retention
- Knowledge of Microsoft Office Packages and e-mail technology
Desirable
- Significant previous secretarial and/or administration experience (as applicable). Customer focussed/customer service skills Patient centre/PAS National Access Targets awareness
- Diary management experience
Skills and Behaviours
Essential
- Basic computer literacy and willingness to further computer skills.
- Organisational and time management skills. Appreciation of confidentiality.
- Professional attitude to work, diplomatic and calm under pressure.
- Ability to communicate effectively at all levels.
- Able to work in different working environments
- Ability to prioritise and organise own workload
- To provide a high standard confidential, effective and accurate administration service.
Other Criteria
Essential
- Flexibility to meet the needs of the service
- Ability to adapt to change of circumstances
Person Specification
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Desirable
- European Computer Driving License
Experience
Essential
- Thorough knowledge of patent Administration Processes
- Experience of staff management including recruitment and retention
- Knowledge of Microsoft Office Packages and e-mail technology
Desirable
- Significant previous secretarial and/or administration experience (as applicable). Customer focussed/customer service skills Patient centre/PAS National Access Targets awareness
- Diary management experience
Skills and Behaviours
Essential
- Basic computer literacy and willingness to further computer skills.
- Organisational and time management skills. Appreciation of confidentiality.
- Professional attitude to work, diplomatic and calm under pressure.
- Ability to communicate effectively at all levels.
- Able to work in different working environments
- Ability to prioritise and organise own workload
- To provide a high standard confidential, effective and accurate administration service.
Other Criteria
Essential
- Flexibility to meet the needs of the service
- Ability to adapt to change of circumstances
