Business Manager (XN07)

Job description

Job responsibilities

The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU and Wharfedale Hospital (WDH) functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

Day-to-Day responsibility for the WDH site management

Devolved responsibility for both pay and non-pay budgets in the CSU

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties

Assist in the performance management of the CSU

Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review

Responsible for the procurement of medical and scientific capital equipment

Assist in the operational aspects of major service and capital planning

Contribute to developing and sustaining capacity and capability in the CSU

Lead specific project work on behalf of the General Manager

Deputise for the Deputy and General Manager, as directed

3. ORGANISATIONAL CHART

4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Take ownership and responsibility for the daily management for WDH.

Be the key contact for the operational relationship between the CSU and BAM as the service contract owner for the WDH site

Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings

Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices

Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate

Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets

Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing

Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary

Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation

Ensures administration processes support efficient patient pathways

Participates in the CSU involvement of patients and representative groups in service planning and development.

Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered

Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services

Identifies and leads projects to modernise and improve service delivery and patient access

Participates appropriately in the investigation of complaints

On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues

Manages waiting lists, leading change where necessary to ensure targets are met

Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented

Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks

Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety

Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs

Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets

Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results

Assists in disciplinary and grievance matters

Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes

Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners

Supports the General Manager in the interface with commissioners

Contributes to Trust wide activities (e.g. Improving Working Lives, External Quality Accreditation, Information Systems Development, Bed Management etc) taking a lead responsibility for selected pieces of work

Deputises for the General Manager, as directed

Undertakes audit work to facilitate service improvement and collates and presents research results

5. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centerd

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

7. INFECTION CONTROL

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

8. HEALTH AND SAFETY / RISK MANAGEMENT

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system

9. EQUALITY AND DIVERSITY

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT

The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

11. COMMUNICATION & WORKING RELATIONSHIPS

Agrees and co-ordinates actions with other CSUs to ensure co-operative working, eg the interdependencies between bed holding CSUs and clinical support services. Conveys multi-stranded business cases and develops departmental business plan

Agree and co-ordinates actions with BAM to ensure co-operative working between BAM and the CSUs operating our of WDH.

Working with other senior managers, uses influencing and collaboration skills in service planning

Communicates effectively in electronic format to convey team performance and presents at performance review

Uses interpersonal, organisational and communication skills to manage business and administration staff

Develops successful working relationships with external customers and effective service level agreements

Develops excellent working relationships with internal colleagues and is proactive in developing links with other CSUs and departments to foster understanding and good practice

Please see Attached for full details of JD.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent professional qualification.
• Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma

Desirable

• Masters level in a related field

Experience

Essential

• Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements.
• Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance, and workforce plans
• Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance
• Knowledge of the working of the NHS and wider healthcare system within England
• Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
• Successful operational management in a multi-professional environment
• Operational planning and implementation including strategic planning and options appraisal, and change management

Desirable

• NHS management experience

Other Criteria

Essential

• Change management skills including service reconfiguration
• Understanding and experience of information analysis essential for communicating business, finance and workforce plans
• Able to develop effective working partnership skills within and beyond employing organisation
• Ability to manage teams based on different sites across the organisation Manage clinical and business risks developing action plans to improve performance

Skills & behaviours

Essential

• Commitment to team working with the ability to take personal responsibility for difficult decision making
• Ability to monitor, maintain and improve service delivery, Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust
• Negotiation and influencing skills and diplomacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)